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cclark2 on January 16, 2026
Outlook replies not logging
Hello, I was hoping to get some help. We recently set up a test inbox while testing our ticketing pipeline and we moved this over to help desk. We then changed the email addresses that the tickets should be going to and connected that as a channel read more
Reply Discussion Starter
0 upvote
1 Reply
chighsmith
Community Manager
January 16, 2026
Hi @cclark2 Thank you for posting to the Community! I'd like to tag in some of our Top Contributors to see if they have experienced this behav...read more
RSisodia on January 16, 2026
Expressing ideas
So as i am new in this field even i don't know from where to start only thing i know is to express your idea because its very important content should be reliastic with which your audience should connect understand and also apply in their life its read more
Reply Discussion Starter
0 upvote
1 Reply
chighsmith
Community Manager
January 16, 2026
Hi @RSisodia , Thank you so much for sharing your journey! Welcome to the field! Expressing your own ideas and authentic experiences truly is t...read more
cclark2 on January 15, 2026
Unique 5 digit Ticket ID
Hello,Is it possible to create a unique Ticket ID field thats limited to 5 digits that will be automatically updated when a new ticket is created? Like the record ID but we need this to be shorter.
Reply Discussion Starter
0 upvote
2 Replies
Gelena
Participant
January 16, 2026
Yeah, we use the add-on sequential for this but we have to pay extra money for it.
cclark2 on January 14, 2026
Assigning Help Desk tickets to user
Hello, Is there a way that in Help Desk when assigning tickets that I can only show 4 Hubspot users to pick from? Right now we have it to where all users can be assigned but we only need 4 users to choose from.
Reply Discussion Starter
0 upvote
4 Replies
cclark2
Member
January 16, 2026
Hello, I attached a screenshot of the issue essentially we just need the help desk for the only user to be shown in this drop down other users will ...read more
rmoscarino on January 14, 2026
HubSpot Login Frequency
Why do I now have to login into HubSpot everyday?
Reply Discussion Knowledge Base
1 upvote
2 Replies
ShivangP
Participant
January 16, 2026
It's likely just a security feature. I know it can bit annoying but at least for me I have gotten pretty used to it.
SMKS_Studios on January 13, 2026
Global Theme Styles - Font from dropdown menu won't display
Hey, I'm on the Free version at present, so my options might be limited. I want to use Jersey 25 for H2 headings, and I can find that font and select it: However, it won't display on the landing page. It turns into this font: read more
Reply Discussion Free
0 upvote
1 Reply
Victor_Becerra
Community Manager
January 13, 2026
Hi @SMKS_Studios Thanks for sharing the screenshots — it’s strange that Jersey fonts are selectable in the dropdown but consistently fall back...read more

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