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Customer Success & Service

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Can't login to Android app using Google
- I'm a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloaded the app on my android, but I can't login in. When I get to the sign in page I click on "sign in with google" and for a split second a dialog box pops up that says "Request cancelled by HubSpot" and then the dialog box disappears and nothing happens. I can't even get to the screen where I say what Google account I'm signi ...read more
HubSpot and ConnectWise PSA Setup
- Hi there, We’re using HubSpot as a lead generator for our ConnectWise PSA sales team and are running into a few issues I’m hoping to sort out. 1.Do people typically leave the sync bi-directional between ConnectWise and HubSpot for lead generation, or should it be one-way from HubSpot to ConnectWise? 2. We’re experiencing issues with contacts being imported into ConnectWise without company names associated with them. Some of this seem ...read more
HubSpot Pop-Up Forms Not Loading on WooCommerce Site – Anyone Faced This?
- Hey HubSpot community, I’m running a WooCommerce-based online store and recently tried to implement a HubSpot pop-up form (the slide-in CTA). I followed all the steps, and the HubSpot tracking code is properly installed—but the pop-up just won’t show on the site. I’ve checked: The targeting rules (exit intent, scroll %, etc.) Whether other scripts are conflicting Mobile vs desktop views Has anyone experienced issues with HubSpot ...read more
NPS reports
- I'm looking for a way to include the NPS score of only contacts within a specific product group in a report. Unfortunately, this doesn’t seem possible, as the standard NPS report doesn’t allow you to add custom filters. When you create a custom report yourself, you only get an average of the scores, but not the actual NPS score. ...read more
New Courses and Appointment Objects
- I wanted to see if anyone has come across any best practices for using the new Course and Appointment objects in HubSpot. While HubSpot has released the standard documentation, I haven’t seen much around real-world examples or how others are putting them to use. We’re a smaller team on the Professional license and have often had to repurpose existing objects due to limitations around creating custom ones. These feel like pre-built custom ...read more

Solved

SGardner9 on April 14, 2025

Can't login to Android app using Google

I'm a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloaded the app on my android, but I can't login in. When I get to the sign in page I click on "sign in with google" and for a spl read more

Reply Discussion Getting Started

0 upvote

3 Replies

SGardner9

Member

April 15, 2025

I was never able to solve this problem so instead of logging in via Google I logged into HubSpot on my laptop and created a new password of my own. I...read more

Solved

ZVeach on April 14, 2025

HubSpot and ConnectWise PSA Setup

Hi there, We’re using HubSpot as a lead generator for our ConnectWise PSA sales team and are running into a few issues I’m hoping to sort out. 1.Do people typically leave the sync bi-directional between ConnectWise and HubSpot for lead gener read more

Reply Discussion Professional

0 upvote

1 Reply

colingraham21

Member

April 14, 2025

Hi there, if HubSpot is the origin of your leads - I would recommend making the sync run from Hubspot ---> Connectwise. For #2: If your forms ...read more

Solved

CJames7 on April 11, 2025

HubSpot Pop-Up Forms Not Loading on WooCommerce Site – Anyone Faced This?

Hey HubSpot community, I’m running a WooCommerce-based online store and recently tried to implement a HubSpot pop-up form (the slide-in CTA). I followed all the steps, and the HubSpot tracking code is properly installed—but the pop-up just won’t read more

Reply Discussion Starter

0 upvote

2 Replies

CJames7

Member

April 17, 2025

thanks, the problem is solved

Solved

LisetteKraal on April 10, 2025

NPS reports

I'm looking for a way to include the NPS score of only contacts within a specific product group in a report. Unfortunately, this doesn’t seem possible, as the standard NPS report doesn’t allow you to add custom filters. When you create a custom read more

Reply Discussion Enterprise

0 upvote

3 Replies

PremKannan

Participant | Platinum Partner

April 11, 2025

Hi @LisetteKraal , You are correct. HubSpot’s default NPS reports don't currently support filtering by custom properties like product group, a...read more

Solved

joshkimber on April 09, 2025

New Courses and Appointment Objects

I wanted to see if anyone has come across any best practices for using the new Course and Appointment objects in HubSpot. While HubSpot has released the standard documentation, I haven’t seen much around real-world examples or how others are put read more

Reply Discussion Custom Objects

1 upvote

5 Replies

BérangèreL

Community Manager

April 10, 2025

Hi @joshkimber , I'd like to thank you for sharing your valuable feedback! This means a lot to us. For new feature suggestions, I'd recommend fir...read more

Solved

NvSupport on April 08, 2025

Enter additional BCC and forwarding address for all emails to and from a ticket

It would be nice if we could add an additional (preferably multiple) BCCs to the outbound emails from the help desk tickets and also an additional (preferably multiple) Forwarding address. Currently there is only a bubspot address listed as the BC read more

Reply Discussion Enterprise

0 upvote

1 Reply

karstenkoehler

Hall of Famer | Partner

April 08, 2025

Hi @NvSupport , The best place for these requests is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ide...read more