When I receive an email, it automatically sends a blank reply seconds after receiving the email. I have the free version of hubspot and I dont have an automatic reply settings set. Please help, this is really messing with my relationships I hav read more
Hey @ESalas-Porras , thank you for posting in our Community!
Please ensure that there are no other email integration tools or plugins active...read more
I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad read more
Hi @LoriD15 ,
For surveys this is not possible, no. For HubSpot forms, this was recently introduced in Sales and Service Enterprise subscripti...read more
In the dynamic landscape of international trade, the advent of online platforms has reshaped the way businesses connect, transact, and grow globally. Among these platforms, eWorldTrade has emerged as a frontrunner, offering a comprehensive suite of read more
Hi All, I know this has been requested by SO many users, but I am attempting to create a working CSAT survey for my team: My ideal scenario is this- When a ticket status is closed, after 24 hours a CSAT is sent to the customer. I would love t read more
Hi @BEsson , Thanks for asking the Community! In the "recipients" tab of the CSAT survey, which option did you choose, please? Did you select "s...read more
Our sales team would like to add contacts to HubSpot from the Outlook calendar. I've told them this is only possible from Outlook emails. Are there plans to integrate the Outlook add-in with the calendar as well?
Hi @SSchoonhoven ,
This is currently not possible but the idea is already logged in the community: https://community.hubspot.com/t5/HubSpot-I...read more
Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your read more
Here's how you can set up an automated email workflow using Zapier to send a satisfaction survey to customers after a ticket or conversation is close...read more
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. read more
Hi @JoshVe ,
You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subjec...read more
Hi @APayable ,
Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, j...read more
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more
Hi @SSandelius and welcome to the Community!
If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...read more
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more