Customer Feedback Tool

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  • AaronBoatin on January 13, 2022
    2 Replies
    I would like the ServiceHub NPS Feedback survey to allow for multiple connectors on for the same NPS survey. Please implement what SurveyMonkey does, where you can define multiple connectors to the same survey.
    January 13, 2022 23:52
    This is looking very amazing guide sir thanks forsharing it here I would apply it on my website project by following this helpsolution.
  • PSanta on December 30, 2021
    1 Replies
    I am UX designer and I am thinking about introducing randomly generated, consistently scheduled meetings with customers in our company. This allows me to: test and gather feedback for designs that are work in progress, collect insights about our pro...
    HubSpot Moderator
    December 30, 2021 08:09
    Hi @PSanta , Thanks for reaching out! That's a great idea! I don't think that sending automated emails to 5 random contacts would be po...
  • Solved
    ChrisChiha on December 26, 2021
    1 Replies
    Hello, I've been working with Hubspot surveys lately, NPS mainly, and i would like to collect data from surveys even if the user didn't submit the responce via the landing page. Baiscally, i would like to collect the contact details of the us...
    Guide | Diamond Partner
    December 27, 2021 23:28
    Hi @ChrisChiha , You can create the surveys by navigating to surveys > feedback surveys > select the type of survey or create custom survey...
  • VZalman on December 20, 2021
    3 Replies
    Using Mac book Air, Outlook and Hubspot is making my Mac very slow. I need to re-start several times a day to get rid of the spinning wheel... I also have regular Outlook crashes and mails are not saved to draft. It feels like 3 systems in ...
    January 02, 2022 02:50
    I think this slowness is just because may be you are using so many plugins in the website because same happened with me last year and the issue was...
  • Solved
    ChrisChiha on December 07, 2021
    7 Replies
    Hello, Trigger surveys on deal stage ? Thank you !
    Hall of Famer
    December 08, 2021 00:14
    Exactly my thinking. Have a great day!
  • DavidMattauch on November 30, 2021
    3 Replies
    Hey, I want to install a live chat for customer support. Customers have their own portals, which each a different subdomain. Also they have access to a mobile app. I'm not sure if hubspot live chat can work on both? In that case,...
    Community Manager
    December 03, 2021 07:07
    Hi @DJakabed , while this is technically possible and some blogs do use the live chat function to communicate with their readers, I would reco...
  • Solved
    JLim8 on November 18, 2021
    1 Replies
    anyone can give me info on how can I set up a survey and feedback on my site
    Hall of Famer
    November 18, 2021 21:42
    Hi @JLim8 , You can find step-by-step instructions for creating a survey to be delivered on your web page here:
  • Solved
    Josh_HubSpot on November 12, 2021
    2 Replies
    Hello, I have created a custom survey using the Customer Feedback Tools and would like to send it out to gather monthly feedback from the same users. A few things stopping me: 1) Can I send the same survey to people multiple times as it seems ...
    Guide | Diamond Partner
    November 15, 2021 06:12
    Hi @Josh_HubSpot , Unfortunately this is currently not possible to acquire this yet ! read this article
  • DianaT on October 18, 2021
    1 Replies
    Hi, In creating a CES survey I need some tickets within the same pipeline to be excluded. If I set a delay in sending, is it possible to go into the queue and remove any that should be excluded? Would this be a workaround work for "closed tic...
    Community Manager
    October 19, 2021 02:24
    Hi @DianaT Thank you for reaching out. I want to tag some of our experts on this - @Josh @StefaniUAT @MichaelC do you have any ...
  • Solved
    katherineladue on October 07, 2021
    4 Replies
    Hi, is it possible to create a report that compares internal team member performance on CSAT surveys? We have a client who is using this as a sort of "support team leaderboard" in their other system and are considering switching to Service Hub, but ...
    November 18, 2021 18:05
    Oh thanks, I found this thread!
  • Solved
    CecileMJ on October 07, 2021
    4 Replies
    Hi guys, I would like to add CSAT surveys within the very resolution mail and not send a mail after the resolution mail has been closed. I was thinking of an embedded code within the signature for example. Is that possible? Is this a feature you a...
    Top Contributor | Platinum Partner
    October 08, 2021 05:27
    Hey @IEmi Glad it helped! Cheers, Stjepan
  • BAmadori on September 27, 2021
    4 Replies
    Hello! We want to integrate the NPS function to our webapp. Is this possible? I think yes. I understand that the pixel puts a cookie in the browser of the user. So, the next step would be to associate the cookie to the correct contact ID on Hubspo...
    October 20, 2021 09:48
    Hello, I'm facing the same issue with a CSAT survey, do you have any news? We've already had the tracking code implemented on our webapp (includ...
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