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EWaterman on October 03, 2022
Answering needs to be compulsory ie not let people skip any like it currently does? Shouldn’t let the user pick more than one answer per question? (Exception is the NPS) Can it stop same user completing survey more than once based on user ID?
0 upvote
1 Reply
Participant
October 03, 2022 09:26
@EWaterman When you build a custom survey, you can require questions to be answered in the survey by toggling on the 'Make this field required' tag...read more
JuanHilario_AVO on September 29, 2022
Hubspot allows you to send out surveys automatically to clients via the integrated CES survey after a ticket interaction. Still, I cannot use that option because it sends the survey after any ticket is closed (including internally used tickets) and read more
0 upvote
2 Replies
Recognized Expert | Partner
September 30, 2022 09:03
@JuanHilario_AVO You could export the submissions and use Excel, POWER BI, etc. to create reports until this is native in HubSpot. Thanks @k...read more
Solved
joedredd on September 22, 2022
The issue: When viewing an opportunity we often find users have incorrectly tagged emails or other comms relating to other issues (maybe other opps or general support contact emails). This means when viewing an opportunity it's full of noise. Re read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
September 22, 2022 07:11
Hi @joedredd , Other users have already requested bulk activity association features: Bulk Edit activity associations I'd recommend u...read more
Solved
jbbalmes on September 01, 2022
How to achieve this on hubspot live chat? like adding a form field? On chatflows i can't see any option to add and style a field
0 upvote
4 Replies
Accepted Solution
Recognized Expert | Partner
September 02, 2022 18:05
@jbbalmes this option is not a form field, it is a setting in the live chat here: Additionally, in chatflows (chatbots) you can add...read more
Solved
JChase324 on August 23, 2022
Is there ways to white label the surveys, to add our colors instead of the default navy and add pictures?
0 upvote
1 Reply
Accepted Solution
Contributor | Elite Partner
August 23, 2022 14:12
Hey @JChase324 , Yes, when creating a survey under the "Theme" dropdown you can set your own image and colour:  
Solved
SSuhrheinrich on August 22, 2022
We've gathered NPS feedback from several different surveys like in-app, email, and for our different product sites. It seems like I can only view the results for each survey individually. I'd like to be able to merge all the scores from each survey read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Partner
August 23, 2022 18:36
@SSuhrheinrich another option to compile results would be to create a calculated property where you can pull in each of the scores and create an ...read more
Solved
RKazlauskas on August 16, 2022
Hello, We use Hubspot in our company and are doing some surveys through Hubspot. Now we want to create an NPS survey, but we need this survey to be inside our product, we need an option that we can publish them by URL and configure them as well. Do read more
0 upvote
2 Replies
Accepted Solution
Guide | Platinum Partner
August 16, 2022 17:55
Hey @RKazlauskas , good question! Looking at HubSpot's support article for customer satisfaction surveys , you can distribute emails through: Ema...read more
Solved
Eddithor on August 15, 2022
I am looking for some way to send a single email that contains both a CSAT survey, and a CTA, or at least an image with a link. We schedule appointments for our customers at our retail partners. After these appointments have come and gone, we wa read more
0 upvote
2 Replies
Accepted Solution
Key Advisor
August 16, 2022 06:29
Hey @Eddithor , The CSAT emails are not really editable outside of basic text changes. I've built my own emails that when click, auto-fill a ...read more
Solved
SRawson on August 11, 2022
I have done some reading and have learned that I lost all of my contacts due to inactivity. However, looking through my inbox, i never receieved this email. Is there any way I can talk to a person about how to get my contact recovered?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 11, 2022 21:25
Hi @SRawson , According to this page , "Free accounts will be deactivated after 120 days of inactivity. This includes not logging in or using...read more
Solved
MSimpson7 on August 11, 2022
I need to be able to see the age of my tickets, both in hours and days. I tried creating a calculation field but there is not an option to calculate based upon the current date or current time against the create date. This is an industry-stan read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 11, 2022 07:39
Hi @MSimpson7 , agreed. A today's date field for calculation properties is a much requested feature: Create a 'Today's Date' field in Hubspot...read more
ASheehan2 on August 05, 2022
We are using the CSAT tool to capture feedback from our customers. We are a B2B support team and when I wanted to add filters to also capture: 1. Time to close ticket that relates to the score given 2. Agent (who handled the ticket) I am unab read more
2 upvotes
1 Reply
Community Manager
August 05, 2022 14:49
Hello @ASheehan2 , thank you for providing this information! I would like to add some of our top experts to this matter to share their ideas. Hel...read more
SCarducci on August 03, 2022
When an NPS survey is distributed the view that comes up in the mobile view start with 0. ex: 0 1 2 3 4... I dont want to change industry standard but the numbers should be able to be reveresed so its starting with 10 at the top.
0 upvote
1 Reply
Community Manager
August 04, 2022 08:42
Hi @SCarducci , Thank you for your feedback! It is currently not possible to change the order of the rating scale. I would highly recom...read more
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