Answering needs to be compulsory ie not let people skip any like it currently does? Shouldn’t let the user pick more than one answer per question? (Exception is the NPS) Can it stop same user completing survey more than once based on user ID?
Hubspot allows you to send out surveys automatically to clients via the integrated CES survey after a ticket interaction. Still, I cannot use that option because it sends the survey after any ticket is closed (including internally used tickets) and read more
The issue: When viewing an opportunity we often find users have incorrectly tagged emails or other comms relating to other issues (maybe other opps or general support contact emails). This means when viewing an opportunity it's full of noise. Re read more
We've gathered NPS feedback from several different surveys like in-app, email, and for our different product sites. It seems like I can only view the results for each survey individually. I'd like to be able to merge all the scores from each survey read more
Hello, We use Hubspot in our company and are doing some surveys through Hubspot. Now we want to create an NPS survey, but we need this survey to be inside our product, we need an option that we can publish them by URL and configure them as well. Do read more
I am looking for some way to send a single email that contains both a CSAT survey, and a CTA, or at least an image with a link. We schedule appointments for our customers at our retail partners. After these appointments have come and gone, we wa read more
I have done some reading and have learned that I lost all of my contacts due to inactivity. However, looking through my inbox, i never receieved this email. Is there any way I can talk to a person about how to get my contact recovered?
I need to be able to see the age of my tickets, both in hours and days. I tried creating a calculation field but there is not an option to calculate based upon the current date or current time against the create date. This is an industry-stan read more
We are using the CSAT tool to capture feedback from our customers. We are a B2B support team and when I wanted to add filters to also capture: 1. Time to close ticket that relates to the score given 2. Agent (who handled the ticket) I am unab read more
When an NPS survey is distributed the view that comes up in the mobile view start with 0. ex: 0 1 2 3 4... I dont want to change industry standard but the numbers should be able to be reveresed so its starting with 10 at the top.