It would be nice to have the ability to combine the CSAT and CES surveys into 1 so we can gather data on the interaction, as well as the ease of use, without having to send multiple surveys. Sending multiple surveys lowers the chance of receivi read more

I am not happy at all with the new Core/View seat permissions. I have a lot of product managers who need to export data for registrations, forms, email deliverables. They used to be able to do it but now that has been taken away unless we give them read more

Hello everyone, This is my first contribution to the Hubspot community, and i find it really interested, effective and easy freindly.

Hi everyone, I’m trying to build something inside HubSpot where each customer can log in to the customer portal and see their own subscription details — grouped by products. I have two main objects involved: Contacts and Subscriptions. I’ve also c read more

The option to create an auto reply when a customer emails into the helpdesk. Our team has had a surge in support tickets via email so it would be great to add an auto reply so the customer acknowledges we have receievd their request and will respond read more

It would be helpful if the AI service agent on the website chat could be individually configured to determine when and whether the feedback question can be asked immediately after a response, and if this question could also be individually formulate read more

Olá, pessoal! Hoje usamos nosso time de atendimento dentro da HelpDesk e as respostas de feedback/CSAT são mensuradas entre 0 a 2, visto que são selecionadas a carinha feliz neutra ou triste. Queria saber se há um caminho onde conseguimos alterar a read more

I get it that you want to get paid customers. No problem with that. A free trial user cannot get sufficient usage to know because the limitations are so odd and hidden. You only find them by getting way down a path in trying to do anything. read more

My main email is tied to a Hubspot account that I am no longer affiliated with, nor do I have access to. I seem to be getting the runaround with this. I own the domain and it is tied to all of the apps that I want to add to the account. How can I read more

I want to associate a CSAT survey with the HubSpot user who is assigned to the activity (Inbound or Outbound call) immediately before the CSAT survey is sent.

Contacts are getting mixed up. How is this happening? has anyone ever had this happen to them? How do you avoid this going forward.

Is there any way we can create a report that will show us the owner of a ticket as well as the survey results and comments added after the ticket was closed? The canned report for surveys will show the contact, their response (happy, neutral, read more