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TMansfield on June 26, 2022
Hi - I am seeking where to manually add survey reposnses for recipients after they have recieved a feedback survey emailing and have not responded. I intend to contact them to fill it out on their behalf but I am unsure how to keep their det read more
0 upvote
0 Reply
Solved
gualymaria on June 23, 2022
Adding the feature of adding a condition for certain questions. Example: Are you familiar with our product B: YES NO If the user answers yes then a follow-up question will be displayed, if he answers no, then no follow-up question. read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 23, 2022 21:30
Hi @gualymaria , I agree – as do a lot of other users. There are already two requests in the HubSpot Ideas section of the community. (Posts su...read more
asafpriel on June 23, 2022
When using a custom survey and adding more than one page, is it possible to submit the data answered in the first step?
0 upvote
2 Replies
Participant
June 23, 2022 07:35
Thank you @karstenkoehler
ykeswani on June 21, 2022
Hi, I am configuring an NPS survey to be sent to a custom list based on some criteria. I want the survey to sent every 3 months. My question is - Will the survey go out every 3 months to recipients that meet the criteria today or will the su read more
0 upvote
1 Reply
Guide | Partner
June 21, 2022 12:36
HI @ykeswani , if it is set up as an active list, the list will constantly update to ensure the contacts on the list meet the criteria you set. So ...read more
DSwanich9 on June 10, 2022
We are trying to trigger an email to those contacts that left a positive/happy CSAT survey to ask if they wouldnt mind leaving a review on an external review platform. However we're not able to associate the email from teh customer service rep read more
0 upvote
5 Replies
Guide | Partner
June 13, 2022 19:17
@DSwanich9 I stumbled across your question looking for insights and ideas to tie surveys with review requests and while I see your point about defe...read more
Jnix284 on June 09, 2022
Conversations Inbox generates an automatic notification when someone internal mentions you in the comments box. If they just type a message, no matter how long, the entire comment is included in the email. If the message includes a code snip read more
0 upvote
5 Replies
Community Manager
June 10, 2022 06:29
You're very welcome, @Jnix284 ! If you could forward an example and link to the comments that would be wonderful! I'll reach out to you via PM 🙂...read more
rbharris1 on May 23, 2022
Hi, all! I created a two-question custom feedback survey. The first question is a "Rating" type question and the second question is the "NPS type question. Here's what it looks like in the designer:   When I view the live survey on a desktop read more
Community Manager
May 24, 2022 11:44
Hi @rbharris1 , Thank you for feedback! Feedback surveys are designed to be mobile responsive. The appearance of a survey can look diffe...read more
Solved
DSkulski on May 13, 2022
It appears that when I send a message (email) with HubSpot tracking it records as an "open" if I go to my sent items folder and look at it to check to see if it had been opened. That doesn't seem right to me. If I open it myself that shouldn't count read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
May 13, 2022 21:16
Hi @DSkulski , You can block these self-open email notifications with the HubSpot Sales extension, please find the steps here: https://knowle...read more
DSaunders6 on May 10, 2022
Hello there, I am basically new to the Hubspot world. I am looking to see if anyone else has had the issue where they've set up a survey or page through wordpress in Hubspot. The issue is it wont send it to my email once they have completed it but i read more
0 upvote
1 Reply
Community Manager
May 11, 2022 11:06
Hi @DSaunders6 , Thank you for reaching out to the Community, and welcome to the HubSpot world! Are these surveys configured on Wordpres...read more
MNogalha on May 07, 2022
Is it possible to send survey to logged in users on webapp?
0 upvote
2 Replies
Participant
May 09, 2022 06:46
I want to show the NPS form in web app only for Logged Users.
Solved
TMcGinnis2 on April 21, 2022
When a customer marks a feedback survey low and they click a link to provide feedback, this feedback gets emailed back to you. I want to add a token to the feedback portion so I can click a link to view the ticket. Currently I cannot add any tokens read more
0 upvote
2 Replies
Accepted Solution
Top Contributor | Diamond Partner
April 25, 2022 10:34
@TMcGinnis2 - Since the coding of the feedback page is not controllable yet this is not available at this time I believe.
Taxi1989 on April 20, 2022
Hey guys, would be great to have the opportunity to ask prospects / customers answering our survey more detailed in a following question which pops up right at the moment they rate with a certain scale. For e.g. we would like to ask more det read more
3 upvotes
1 Reply
Community Manager
April 21, 2022 11:02
Hi @Taxi1989 , Thank you for your valuable feedback! This would be a helpful feature indeed to collect more insights. I would encoura...read more
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