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ESalas-Porras on Março 26, 2024
When I receive an email, it automatically sends a blank reply seconds after receiving the email. I have the free version of hubspot and I dont have an automatic reply settings set. Please help, this is really messing with my relationships I hav Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Março 26, 2024 18:33
Hey @ESalas-Porras , thank you for posting in our Community! Please ensure that there are no other email integration tools or plugins active...Leia mais
LoriD15 on Março 26, 2024
I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad Leia mais
0 avaliações positivas
1 Respostas
Membro do Hall da Fama | Parceiro
Março 26, 2024 09:50
Hi @LoriD15 , For surveys this is not possible, no. For HubSpot forms, this was recently introduced in Sales and Service Enterprise subscripti...Leia mais
jsmith88 on Março 26, 2024
In the dynamic landscape of international trade, the advent of online platforms has reshaped the way businesses connect, transact, and grow globally. Among these platforms, eWorldTrade has emerged as a frontrunner, offering a comprehensive suite of Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Março 26, 2024 18:44
Hey @jsmith88 thank you for sharing with us your thoughts. Pam
BEsson on Março 22, 2024
Hi All, I know this has been requested by SO many users, but I am attempting to create a working CSAT survey for my team: My ideal scenario is this- When a ticket status is closed, after 24 hours a CSAT is sent to the customer. I would love t Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Março 25, 2024 03:51
Hi @BEsson , Thanks for asking the Community! In the "recipients" tab of the CSAT survey, which option did you choose, please? Did you select "s...Leia mais
SSchoonhoven on Março 06, 2024
Our sales team would like to add contacts to HubSpot from the Outlook calendar. I've told them this is only possible from Outlook emails. Are there plans to integrate the Outlook add-in with the calendar as well?
0 avaliações positivas
1 Respostas
Top colaborador(a)
Março 06, 2024 05:09
Hi @SSchoonhoven , This is currently not possible but the idea is already logged in the community: https://community.hubspot.com/t5/HubSpot-I...Leia mais
AMoreau7 on Março 03, 2024
Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your Leia mais
0 avaliações positivas
2 Respostas
Membro
Março 16, 2024 13:42
Here's how you can set up an automated email workflow using Zapier to send a satisfaction survey to customers after a ticket or conversation is close...Leia mais
JoshVe on Fevereiro 28, 2024
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
0 avaliações positivas
4 Respostas
Membro
Março 11, 2024 07:07
how did you know exact figures we can send this?
Solucionado
JoshVe on Fevereiro 20, 2024
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. Leia mais
0 avaliações positivas
1 Respostas
Accepted Solution
Especialista reconhecido(a) | Parceiro Platinum
Fevereiro 20, 2024 08:08
Hi @JoshVe , You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subjec...Leia mais
Solucionado
APayable on Fevereiro 15, 2024
Is this a phishing email?
0 avaliações positivas
1 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Fevereiro 15, 2024 09:15
Hi @APayable , Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, j...Leia mais
Solucionado
SSandelius on Fevereiro 14, 2024
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and Leia mais
1 avaliações positivas
2 Respostas
Accepted Solution
Participante de valor | Parceiro Elite
Fevereiro 19, 2024 09:27
Hi @SSandelius and welcome to the Community! If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...Leia mais
Solucionado
JoshVe on Fevereiro 14, 2024
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. Leia mais
0 avaliações positivas
3 Respostas
Accepted Solution
Conselheiro(a) de destaque | Parceiro Diamante
Fevereiro 14, 2024 09:56
Hey @JoshVe This will be your Triggers: And in the next action you can send your CSAT surveys to your customers Let me know if ...Leia mais
Solucionado
TS-Zirco on Fevereiro 07, 2024
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative Leia mais
0 avaliações positivas
4 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Fevereiro 07, 2024 12:28
Hi @TS-Zirco , Unfortunately not, no. You would have to set up three separate survey questions as scales. Best regards!
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