I'm looking for a way to include the NPS score of only contacts within a specific product group in a report. Unfortunately, this doesn’t seem possible, as the standard NPS report doesn’t allow you to add custom filters. When you create a custom read more

I will be in the process of updating things - and suddenly the entire page reloads. Sure it keeps me where I'm at, but I keep thinking I'm doing something wrong, or I clicked something unintended. Also when I just have it open, and it reloads, I thi read more

Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want read more

How can I ensure that the pagination on my ticket listing page is always visible? Currently, it only appears when I hover over the text, making it difficult to see by default. Where should I adjust the color or settings to keep the paginatio read more

I initially signed up for a $75 product , but without any notice, I was suddenly invoiced $375 per month due to an increased price— without my consent. As soon as I noticed, I stopped using the service, but HubSpot refused to let me cance read more

Hi, does anyone know if and how to add more than two options in a question with radio field type when creating a feedback survey? Thanks!

This must have been answered already but I can't find information on how to change the langunage of an NPS email survey to Spanish. My default is English, but most of our customers are Spanish speaker.

Hello, I'm trying to set up our Customer Success Workspace, but I'm quite new to HubSpot. I have our Health Scores set up, and I want the Health Score and Health Score Status properties to be added to my custom Portfolio. My desired view is to read more

Hello, Just getting started with the Survey Tool from HubSpot. If there are contact properties that already exist, is it best practice to copy those contact properties, e.g. into the Feedback properties? Seems redundant to create survey question op read more

I use the app currently with Chrome, but why does the software prompt me to "add the sales extension" every time I start? Am I not using the correct setting somewhere?

Hello! I'm using the customer agent Luma, whenever Luma responds, a "source" link is displayed along with the answer, is it possible to disable the links so that they don't appear?

Has any one else experienced the healthscore not adding or substracting any points to the score even thought when testing the properties/events have points calculated?