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ESalas-Porras 3月 26日, 2024
When I receive an email, it automatically sends a blank reply seconds after receiving the email. I have the free version of hubspot and I dont have an automatic reply settings set. Please help, this is really messing with my relationships I hav 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
3月 26日, 2024 18:33
Hey @ESalas-Porras , thank you for posting in our Community! Please ensure that there are no other email integration tools or plugins active...続きを読む
LoriD15 3月 26日, 2024
I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad 続きを読む
0 いいね!
1 コメント
殿堂入り | Solutions Partner
3月 26日, 2024 09:50
Hi @LoriD15 , For surveys this is not possible, no. For HubSpot forms, this was recently introduced in Sales and Service Enterprise subscripti...続きを読む
jsmith88 3月 26日, 2024
In the dynamic landscape of international trade, the advent of online platforms has reshaped the way businesses connect, transact, and grow globally. Among these platforms, eWorldTrade has emerged as a frontrunner, offering a comprehensive suite of 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
3月 26日, 2024 18:44
Hey @jsmith88 thank you for sharing with us your thoughts. Pam
BEsson 3月 22日, 2024
Hi All, I know this has been requested by SO many users, but I am attempting to create a working CSAT survey for my team: My ideal scenario is this- When a ticket status is closed, after 24 hours a CSAT is sent to the customer. I would love t 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
3月 25日, 2024 03:51
Hi @BEsson , Thanks for asking the Community! In the "recipients" tab of the CSAT survey, which option did you choose, please? Did you select "s...続きを読む
SSchoonhoven 3月 06日, 2024
Our sales team would like to add contacts to HubSpot from the Outlook calendar. I've told them this is only possible from Outlook emails. Are there plans to integrate the Outlook add-in with the calendar as well?
0 いいね!
1 コメント
トップ投稿者
3月 06日, 2024 05:09
Hi @SSchoonhoven , This is currently not possible but the idea is already logged in the community: https://community.hubspot.com/t5/HubSpot-I...続きを読む
AMoreau7 3月 03日, 2024
Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your 続きを読む
0 いいね!
2 コメント
メンバー
3月 16日, 2024 13:42
Here's how you can set up an automated email workflow using Zapier to send a satisfaction survey to customers after a ticket or conversation is close...続きを読む
JoshVe 2月 28日, 2024
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
0 いいね!
4 コメント
メンバー
3月 11日, 2024 07:07
how did you know exact figures we can send this?
解決済み
JoshVe 2月 20日, 2024
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. 続きを読む
0 いいね!
1 コメント
Accepted Solution
名誉エキスパート | Platinum Partner
2月 20日, 2024 08:08
Hi @JoshVe , You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subjec...続きを読む
解決済み
APayable 2月 15日, 2024
Is this a phishing email?
0 いいね!
1 コメント
Accepted Solution
殿堂入り | Solutions Partner
2月 15日, 2024 09:15
Hi @APayable , Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, j...続きを読む
解決済み
SSandelius 2月 14日, 2024
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and 続きを読む
1 いいね!
2 コメント
Accepted Solution
最優秀メンバー | Elite Partner
2月 19日, 2024 09:27
Hi @SSandelius and welcome to the Community! If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...続きを読む
解決済み
JoshVe 2月 14日, 2024
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. 続きを読む
0 いいね!
3 コメント
Accepted Solution
キーアドバイザー | Diamond Partner
2月 14日, 2024 09:56
Hey @JoshVe This will be your Triggers: And in the next action you can send your CSAT surveys to your customers Let me know if ...続きを読む
解決済み
TS-Zirco 2月 07日, 2024
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative 続きを読む
0 いいね!
4 コメント
Accepted Solution
殿堂入り | Solutions Partner
2月 07日, 2024 12:28
Hi @TS-Zirco , Unfortunately not, no. You would have to set up three separate survey questions as scales. Best regards!
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