Customer Feedback Tool

Hi all, would love some help understanding some feedback we got from surveys. We surveyed customers using custom properties on the Feedback Surveys section of HubSpot. It has 2 dropdown selections. I am having trouble sorting the data so I can sort read more

Hi all - with the scores from the CES, CSAT, and NPS surveys - is there a way/widget/plug-in to use the scores on our website? I'm imagining being able to use them in the footer to say "our CES is 6.9 over the last 60 days" - with the 6.9 bein read more

We’re on HubSpot’s Enterprise tier which means we’re paying a premium for what we expect to be a powerful, flexible platform. But we’ve hit a very frustrating limitation with the survey tools, specifically around sending a single in-email rating read more

The free AEO Grader Tool provided so many fascinating insights. However, I was left with some questions: Is there a timeframe for when the data is collected? For example, the past 30 days, the past six months, the last year, etc.? Would my resul read more

Situtation : When a user sending an email and also works on many Deals, Outcome : HUB auto associates this email to many Deals, Expected : when it should in practice be associated to only one Deal Simple Code Logic Solution: IF CRM detects read more

I have currently went through all the steps with AI to figure why i cannot delete the custom property in order to create my last property to move forward. these are the steps i went throught but still nothing. i tried to call support but they are no read more

Hi. I want to produce a survey that asks for specific feedback on the individuals the customer worked with. These are stored as properties in Hubspot as Account Owner and CS Owner. Has anyone managed to pull these properties through to a feedback s read more

Olá, preciso fazer um relatório de Csat que me de a variação de notas dadas por mês, e preciso que seja em %. Fiz um relatório parecido com auxilio um atendente do suporte, para calcular o VAR de FCR, porém o VAR (variação) de CSAT não está dando ce read more

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A hubspot sales rep created a new hub for us instead of upgrading our current hub, and we keep getting told that billing support will reach out, but we haven't gotten one message from them. I've called twice and submitted 2 more support tickets and read more

It would be nice to have the ability to combine the CSAT and CES surveys into 1 so we can gather data on the interaction, as well as the ease of use, without having to send multiple surveys. Sending multiple surveys lowers the chance of receivi read more

I am not happy at all with the new Core/View seat permissions. I have a lot of product managers who need to export data for registrations, forms, email deliverables. They used to be able to do it but now that has been taken away unless we give them read more