We're creating our service hub to use pipelines as ticketing spaces for each department. We've encounted that any user with access to the Service Hub and Help Desk can send an email from any inbox on the account. We want to limit a users ability to Leia mais
I would like to push a customer satisfaction survey on a web page without the final question where we ask our customers to fill in their email address. Is it possible to remove this field, so customers can hit the 'Submit' button directly?
Hey @RvdVelden thank you for posting in our Community!
The email is a necessary property to collect this feedback, this way we will be able...Leia mais
When I receive an email, it automatically sends a blank reply seconds after receiving the email. I have the free version of hubspot and I dont have an automatic reply settings set. Please help, this is really messing with my relationships I hav Leia mais
Hey @ESalas-Porras , thank you for posting in our Community!
Please ensure that there are no other email integration tools or plugins active...Leia mais
I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad Leia mais
Hi @LoriD15 ,
For surveys this is not possible, no. For HubSpot forms, this was recently introduced in Sales and Service Enterprise subscripti...Leia mais
Hi All, I know this has been requested by SO many users, but I am attempting to create a working CSAT survey for my team: My ideal scenario is this- When a ticket status is closed, after 24 hours a CSAT is sent to the customer. I would love t Leia mais
Thank you for your response and all of your help! It turns out some of the emails did not have a "Ticket Owner," so now that has been sorted the ...Leia mais
Our sales team would like to add contacts to HubSpot from the Outlook calendar. I've told them this is only possible from Outlook emails. Are there plans to integrate the Outlook add-in with the calendar as well?
Hi @SSchoonhoven ,
This is currently not possible but the idea is already logged in the community: https://community.hubspot.com/t5/HubSpot-I...Leia mais
Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your Leia mais
Here's how you can set up an automated email workflow using Zapier to send a satisfaction survey to customers after a ticket or conversation is close...Leia mais
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. Leia mais
Hi @JoshVe ,
You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subjec...Leia mais
Hi @APayable ,
Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, j...Leia mais
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and Leia mais
Hi @SSandelius and welcome to the Community!
If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...Leia mais
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. Leia mais