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ESalas-Porras on March 26, 2024
When I receive an email, it automatically sends a blank reply seconds after receiving the email. I have the free version of hubspot and I dont have an automatic reply settings set. Please help, this is really messing with my relationships I hav read more
0 upvote
1 Reply
Community Manager
March 26, 2024 18:33
Hey @ESalas-Porras , thank you for posting in our Community! Please ensure that there are no other email integration tools or plugins active...read more
LoriD15 on March 26, 2024
I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad read more
0 upvote
1 Reply
Hall of Famer | Partner
March 26, 2024 09:50
Hi @LoriD15 , For surveys this is not possible, no. For HubSpot forms, this was recently introduced in Sales and Service Enterprise subscripti...read more
jsmith88 on March 26, 2024
In the dynamic landscape of international trade, the advent of online platforms has reshaped the way businesses connect, transact, and grow globally. Among these platforms, eWorldTrade has emerged as a frontrunner, offering a comprehensive suite of read more
0 upvote
1 Reply
Community Manager
March 26, 2024 18:44
Hey @jsmith88 thank you for sharing with us your thoughts. Pam
BEsson on March 22, 2024
Hi All, I know this has been requested by SO many users, but I am attempting to create a working CSAT survey for my team: My ideal scenario is this- When a ticket status is closed, after 24 hours a CSAT is sent to the customer. I would love t read more
0 upvote
1 Reply
Community Manager
March 25, 2024 03:51
Hi @BEsson , Thanks for asking the Community! In the "recipients" tab of the CSAT survey, which option did you choose, please? Did you select "s...read more
SSchoonhoven on March 06, 2024
Our sales team would like to add contacts to HubSpot from the Outlook calendar. I've told them this is only possible from Outlook emails. Are there plans to integrate the Outlook add-in with the calendar as well?
0 upvote
1 Reply
Top Contributor
March 06, 2024 05:09
Hi @SSchoonhoven , This is currently not possible but the idea is already logged in the community: https://community.hubspot.com/t5/HubSpot-I...read more
AMoreau7 on March 03, 2024
Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your read more
0 upvote
2 Replies
Member
March 16, 2024 13:42
Here's how you can set up an automated email workflow using Zapier to send a satisfaction survey to customers after a ticket or conversation is close...read more
JoshVe on February 28, 2024
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
0 upvote
4 Replies
Member
March 11, 2024 07:07
how did you know exact figures we can send this?
Solved
JoshVe on February 20, 2024
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
February 20, 2024 08:08
Hi @JoshVe , You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subjec...read more
Solved
APayable on February 15, 2024
Is this a phishing email?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 15, 2024 09:15
Hi @APayable , Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, j...read more
Solved
SSandelius on February 14, 2024
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more
1 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
February 19, 2024 09:27
Hi @SSandelius and welcome to the Community! If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...read more
Solved
JoshVe on February 14, 2024
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Diamond Partner
February 14, 2024 09:56
Hey @JoshVe This will be your Triggers: And in the next action you can send your CSAT surveys to your customers Let me know if ...read more
Solved
TS-Zirco on February 07, 2024
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
February 07, 2024 12:28
Hi @TS-Zirco , Unfortunately not, no. You would have to set up three separate survey questions as scales. Best regards!
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