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JoshVe on February 20, 2024
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
February 20, 2024 08:08
Hi @JoshVe , You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the more
APayable on February 15, 2024
Is this a phishing email?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 15, 2024 09:15
Hi @APayable , Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, more
SSandelius on February 14, 2024
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more
1 upvote
2 Replies
Most Valuable Member | Elite Partner
February 19, 2024 09:27
Hi @SSandelius and welcome to the Community! If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom more
JoshVe on February 14, 2024
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Diamond Partner
February 14, 2024 09:56
Hey @JoshVe This will be your Triggers: And in the next action you can send your CSAT surveys to your customers Let me know if more
TS-Zirco on February 07, 2024
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
February 07, 2024 12:28
Hi @TS-Zirco , Unfortunately not, no. You would have to set up three separate survey questions as scales. Best regards!
STyson on February 07, 2024
Hi, I can not figure out where I'm supposed to post this. The chat option offered no support and only directed me here. I have a landing page to collect emails for a newsletter ( . This is the only landing lage that read more
0 upvote
1 Reply
Accepted Solution
Key Advisor | Partner
February 07, 2024 09:55
Hey @STyson if you see the HubSpot logo on the top right of you page it means you have access to that page. From what I can tell it looks like more
NKieran_Hyve on January 24, 2024
We're about to create around 50 surveys with questions that are repeated across the surveys, these will be used annually or bi-annually, so repeated again the next year. We need to create a property per question per survey. As the questions are read more
1 upvote
2 Replies
Accepted Solution
Top Contributor | Elite Partner
January 25, 2024 10:34
Thanks for tagging me @BérangèreL ! Hi @NKieran_Hyve , I'd recommend editing the Label for the Feedback Submission Properties to have a more
JAxani on January 18, 2024
I know there are some dated threads on this, but does anyone have a recommended way for our customer service team to have a NPS question automatically populate in the bottom of each of the emails they send from our Conversations Inbox? Is using a read more
0 upvote
2 Replies
January 20, 2024 06:09
Thanks for that. Very helpful and impressive it came from ChatGPT! Does anyone know of any integrations that streamline this even more?
GMarkham on January 17, 2024
Hello, I am working on an automation that will send the associated contact of a ticket's (email address) a custom survey. Question 1: What would that workflow look like? I've started it, to trigger when property value changes to Status: Clo read more
0 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 19, 2024 08:19
Hey @GMarkham . I'd share the same resources as @BérangèreL here. Here's how I'd build this: Create custom survey Add the questions Edit more
HKALYVAS on January 12, 2024
i can not see results from the -search hubspot- button
0 upvote
5 Replies
Community Manager
January 16, 2024 20:30
Hi @HKALYVAS , We're aware that you had this question a few days ago, and we just wanted to check if you've been able to resolve it or if more
MŚnieżek on January 10, 2024
Hey guys! I would like to ask for help with establishing an automation process for contact with customers in case of discrepancies in feedback surveys with Slack. How can I set up an integration between HubSpot and Slack, when the customer pla read more
1 upvote
5 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 23, 2024 08:42
Hi @MŚnieżek - that's the Workflows tool in HubSpot. Just create a Feeback-based workflow, and you should see the trigger shown in the example. more
Mr_Yacine on November 13, 2023
It would be a more productive group if we could create a group on Telegram or WhatsApp so we will be able to have phone calls and live chats to share our experience in marketing and learn from each other.
0 upvote
1 Reply
Hall of Famer | Partner
November 14, 2023 00:17
Hi @Mr_Yacine , There is currently no official HubSpot Telegram or WhatsApp group. There are however inofficial groups Discord, if you're more
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