Customer Feedback Tool

Hi. I want to produce a survey that asks for specific feedback on the individuals the customer worked with. These are stored as properties in Hubspot as Account Owner and CS Owner. Has anyone managed to pull these properties through to a feedback s read more

Olá, preciso fazer um relatório de Csat que me de a variação de notas dadas por mês, e preciso que seja em %. Fiz um relatório parecido com auxilio um atendente do suporte, para calcular o VAR de FCR, porém o VAR (variação) de CSAT não está dando ce read more

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A hubspot sales rep created a new hub for us instead of upgrading our current hub, and we keep getting told that billing support will reach out, but we haven't gotten one message from them. I've called twice and submitted 2 more support tickets and read more

It would be nice to have the ability to combine the CSAT and CES surveys into 1 so we can gather data on the interaction, as well as the ease of use, without having to send multiple surveys. Sending multiple surveys lowers the chance of receivi read more

I am not happy at all with the new Core/View seat permissions. I have a lot of product managers who need to export data for registrations, forms, email deliverables. They used to be able to do it but now that has been taken away unless we give them read more

Hello everyone, This is my first contribution to the Hubspot community, and i find it really interested, effective and easy freindly.

Hi everyone, I’m trying to build something inside HubSpot where each customer can log in to the customer portal and see their own subscription details — grouped by products. I have two main objects involved: Contacts and Subscriptions. I’ve also c read more

The option to create an auto reply when a customer emails into the helpdesk. Our team has had a surge in support tickets via email so it would be great to add an auto reply so the customer acknowledges we have receievd their request and will respond read more

It would be helpful if the AI service agent on the website chat could be individually configured to determine when and whether the feedback question can be asked immediately after a response, and if this question could also be individually formulate read more

Olá, pessoal! Hoje usamos nosso time de atendimento dentro da HelpDesk e as respostas de feedback/CSAT são mensuradas entre 0 a 2, visto que são selecionadas a carinha feliz neutra ou triste. Queria saber se há um caminho onde conseguimos alterar a read more

I get it that you want to get paid customers. No problem with that. A free trial user cannot get sufficient usage to know because the limitations are so odd and hidden. You only find them by getting way down a path in trying to do anything. read more