Hey, @ozgesilla 👋 Are you asking about on an Object record? There was a recent update for CSAT, but not NPS unfortunately, which is now live:...read more
So, I am a lot disappointed that apparently the company insights that have always been pulled from knowing the company web domain has been taken away and now has to be paid for. That is really really really bad. Increased FRICTION for sure. Now i read more
Hello @NMedici
It sounds like you're referring to the sunset of HubSpot Insights: https://knowledge.hubspot.com/object-settings/hubspot-ins...read more
Hi, I'm hoping someone here can help, as the HubSpot Support staff have been able to tell me why my current Satisfaction Survey criteria isn't working but can't help me with creating criteria that does. The Problem We have a Satisfaction surve read more
Hi @danmoyle - Thanks for chipping in. I have indeed created a Last CSAT Survey Sent value in the Contact record but the same issue remains with t...read more
We are hopeful to collect feedback from our contacts that unsubscribe from our emails, asking them a quick couple of questions about why specifically they are unsubscribing. I can't seem to figure out how to do this... does HubSpot have this feature read more
Hi @VFiorino ,
At the moment, this requires the help of a developer and custom development on the manage preference / unsubscribe templates, s...read more
I'm looking for a way to include the NPS score of only contacts within a specific product group in a report. Unfortunately, this doesn’t seem possible, as the standard NPS report doesn’t allow you to add custom filters. When you create a custom read more
Hi @LisetteKraal ,
You are correct. HubSpot’s default NPS reports don't currently support filtering by custom properties like product group, a...read more
I will be in the process of updating things - and suddenly the entire page reloads. Sure it keeps me where I'm at, but I keep thinking I'm doing something wrong, or I clicked something unintended. Also when I just have it open, and it reloads, I thi read more
Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want read more
How can I ensure that the pagination on my ticket listing page is always visible? Currently, it only appears when I hover over the text, making it difficult to see by default. Where should I adjust the color or settings to keep the paginatio read more
Hi @Anton @PamCotton :Please refer to this attached image to clarify more my query. Thanks more you attention this matter. Unless we hover this...read more
I initially signed up for a $75 product , but without any notice, I was suddenly invoiced $375 per month due to an increased price— without my consent. As soon as I noticed, I stopped using the service, but HubSpot refused to let me cance read more
This must have been answered already but I can't find information on how to change the langunage of an NPS email survey to Spanish. My default is English, but most of our customers are Spanish speaker.
Hey @DGaleano ! You can change the language of the survey itself, but it is not dynamic, so if you'd like to survey some recipients in English a...read more
Hello, I'm trying to set up our Customer Success Workspace, but I'm quite new to HubSpot. I have our Health Scores set up, and I want the Health Score and Health Score Status properties to be added to my custom Portfolio. My desired view is to read more
Hi @RGarcia64 and welcome, it's so great to see you here! 🎉 Great question, thanks for asking the HubSpot Community! For information, I'd li...read more