When creating a Customer Satisfaction Survey with the smile faces and simple follow-up questions, there's an option to define Recipients based on Contact criteria. Currently, this criteria allows to use the following associated object: Company read more

Can we get functionality to exclude auto-replies (like out-of-office or confirmation emails) from SLA tracking in Help Desk? Most SaaS/IaaS businesses (ours included) support other service organisations, so auto-responses are constant. Right now, t read more

Hi there! I'm attempting to create surveys by creating a form since I don't have the right subscription for hubspot to access the forms feature. I have a simple two step form that asks how satisfied a client was with the service they recei read more

Not a huge thing, but annoying enough to warrant mentioning. The documentation pages use nested bullet points to organise/visually separate information. The bullet points on some of those pages are not nested properly, and it makes the information a read more

Hi all, Would it be possible to create a feature in Hubspot that allows users to construct an organizational chart (see image below) that will enable us to quickly reference the structure of our customers, potential customers and partners? Th read more

I want to create a Company Property that is an average NPS score based on the NPS Property of every Contact associated with that Company. Please advise on the best way to accomplish this.

Hello, we implemented an NPS score through surveys. Is it possible to see nps score on the property card?

So, I am a lot disappointed that apparently the company insights that have always been pulled from knowing the company web domain has been taken away and now has to be paid for. That is really really really bad. Increased FRICTION for sure. Now i read more

Hi, I'm hoping someone here can help, as the HubSpot Support staff have been able to tell me why my current Satisfaction Survey criteria isn't working but can't help me with creating criteria that does. The Problem We have a Satisfaction surve read more

We are hopeful to collect feedback from our contacts that unsubscribe from our emails, asking them a quick couple of questions about why specifically they are unsubscribing. I can't seem to figure out how to do this... does HubSpot have this feature read more

I'm looking for a way to include the NPS score of only contacts within a specific product group in a report. Unfortunately, this doesn’t seem possible, as the standard NPS report doesn’t allow you to add custom filters. When you create a custom read more

I will be in the process of updating things - and suddenly the entire page reloads. Sure it keeps me where I'm at, but I keep thinking I'm doing something wrong, or I clicked something unintended. Also when I just have it open, and it reloads, I thi read more