We'd like to start using the NPS and/or CSAT survey tools in Hubspot but we only want to send surveys to specific contact types that are associated with tickets from specific pipelines. I cannot seem to create that criteria within the survey tool s read more

I am trying to update my email address but I keep getting the error "email address is failing to update due to a bad password please verify credentials and if issues continue contact support." I know I have the right email credentials I have confirm read more

I've noticed an annoying design flaw when logging a note against a contact record. Rather than just having a 'Save' button, it says ' Save note and complete task '. It does the same thing for logging LinkedIn messages. This means tasks get accidenta read more

I want my feedback survey to be triggered via a pop-up on my external product web application (that is not a HubSpot page). I can't figure out how to guide my product engineering team to trigger it, there is no help in the survey to guide me how to read more

The only way to reply to a Customer Satisfaction Survey (CSAT) is through a connected inbox via conversations. Would like to respond via help desk to open tickets for less satisfied responses.

Good morning! Is there a way to add a free-text input answer in a multiple-choice question in a survey? We 4 have answers and would love the 5th to be available for users to type their own.

We want to implement a "shared link" survey and plan to have it show up in-app to our customers. Is there way to associate users with their survey answers? I see we can add a required entry for email address, is that the only way, or does it d read more

I need to create a workflow that triggers every time someone submitts a spesific feedback survey (even if they do multiple times). I somehow cant find the rigth way to set up these triggers. Any help? I was thinking about doing this thru lists, bu read more

I’m seeking assistance with setting up an automated workflow to update customer sentiment scores based on specific activity triggers such as emails, calls, and meetings. The goal is to: Increase or decrease scores based on specific keywords identi read more

Hey community. I'm encountering an issue while editing a duplicated survey. The form requires feedback properties for consultations. Although I duplicated the form successfully, I cannot modify or add the necessary feedback property. read more

It would be good for the Admin or Super Admin to be able to edit the columns for shared task views. Also, the button we have on the task default view "start tasks" where the system sends us to the pages where the tasks are logged. This button is read more

We have been your client for the past 1 year, and it was great using your services. This is regarding the issues we are facing while using HubSpot like, continuous and long buffering, screen freeze, sudden logouts, we are unable to use any featu read more