Hello! We have an existing survey that is emailed out of HubSpot with a 5 day reminder. That said, we wanted the option to also manually share the SAME survey with a URL. Is there any way to share this survey with a URL so all the results are pulle read more
Hi @MGreene04 ,
As far as I know, as you already found, you'll need to create a separate survey, correct. Since the delivery method is chosen ...read more
Hi, I have started working with an seo company managing my google ads. Yesterday I got a message from google saying my account had suspicious activity, at about 1.30pm. I have changed my password etc, nothing amiss, no changes on any google prodoct read more
We'd like to start using the NPS and/or CSAT survey tools in Hubspot but we only want to send surveys to specific contact types that are associated with tickets from specific pipelines. I cannot seem to create that criteria within the survey tool s read more
You’re right—HubSpot surveys only use static lists, not active ones. A simple workaround is to create your active list with the right criteria and th...read more
I am trying to update my email address but I keep getting the error "email address is failing to update due to a bad password please verify credentials and if issues continue contact support." I know I have the right email credentials I have confirm read more
Hey @stech73 , Happy Friday!
It sounds like there might be an issue with the password verification during the update process. I recommend do...read more
I've noticed a design flaw when logging a note against a contact record. Rather than just having a 'Save' button, it says ' Save note and complete task '. It does the same thing for logging LinkedIn messages. This means tasks get accidentally comple read more
Hi @DBuds ,
There is an open product request here on this topic: https://community.hubspot.com/t5/HubSpot-Ideas/Log-activity-without-completi...read more
I want my feedback survey to be triggered via a pop-up on my external product web application (that is not a HubSpot page). I can't figure out how to guide my product engineering team to trigger it, there is no help in the survey to guide me how to read more
The only way to reply to a Customer Satisfaction Survey (CSAT) is through a connected inbox via conversations. Would like to respond via help desk to open tickets for less satisfied responses.
Hey @cherryd , thank you for posting in our Community!
In HubSpot, the only way to reply to Customer Satisfaction Survey (CSAT) feedback is ...read more
Good morning! Is there a way to add a free-text input answer in a multiple-choice question in a survey? We 4 have answers and would love the 5th to be available for users to type their own.
Ok, thanks! I found a workaround that works for our team. I've kept the "Other" choice as the last selection. I added a new free text input, that i...read more
We want to implement a "shared link" survey and plan to have it show up in-app to our customers. Is there way to associate users with their survey answers? I see we can add a required entry for email address, is that the only way, or does it d read more
Hey @CFroyd at the moment the email field would be the only way to associate these surveys with your contacts, if there's a known cookie on the bro...read more
I need to create a workflow that triggers every time someone submitts a spesific feedback survey (even if they do multiple times). I somehow cant find the rigth way to set up these triggers. Any help? I was thinking about doing this thru lists, bu read more
I’m seeking assistance with setting up an automated workflow to update customer sentiment scores based on specific activity triggers such as emails, calls, and meetings. The goal is to: Increase or decrease scores based on specific keywords identi read more
Hey community. I'm encountering an issue while editing a duplicated survey. The form requires feedback properties for consultations. Although I duplicated the form successfully, I cannot modify or add the necessary feedback property. read more
@JJD2000 the second screenshot suggests that you haven't linked the question with a feedback property, see the second red warning "Your question ne...read more