Customer Feedback Tool

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Solved
MGreene04 on February 05, 2025
Hello! We have an existing survey that is emailed out of HubSpot with a 5 day reminder. That said, we wanted the option to also manually share the SAME survey with a URL. Is there any way to share this survey with a URL so all the results are pulle read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
February 05, 2025 12:15
Hi @MGreene04 , As far as I know, as you already found, you'll need to create a separate survey, correct. Since the delivery method is chosen ...read more
GBell8 on January 25, 2025
Hi, I have started working with an seo company managing my google ads. Yesterday I got a message from google saying my account had suspicious activity, at about 1.30pm. I have changed my password etc, nothing amiss, no changes on any google prodoct read more
0 upvote
3 Replies
Community Manager
January 28, 2025 04:33
Hi @GBell8 , Just to clarify, when you mention the " entries that appear in Status changed from "Customer manager created"," are you refe...read more
Solved
JStamm on January 22, 2025
We'd like to start using the NPS and/or CSAT survey tools in Hubspot but we only want to send surveys to specific contact types that are associated with tickets from specific pipelines. I cannot seem to create that criteria within the survey tool s read more
Accepted solution
Participant | Diamond Partner
January 23, 2025 16:23
You’re right—HubSpot surveys only use static lists, not active ones. A simple workaround is to create your active list with the right criteria and th...read more
stech73 on January 17, 2025
I am trying to update my email address but I keep getting the error "email address is failing to update due to a bad password please verify credentials and if issues continue contact support." I know I have the right email credentials I have confirm read more
0 upvote
1 Reply
Community Manager
January 17, 2025 19:09
Hey @stech73 , Happy Friday! It sounds like there might be an issue with the password verification during the update process. I recommend do...read more
Solved
DBuds on January 09, 2025
I've noticed a design flaw when logging a note against a contact record. Rather than just having a 'Save' button, it says ' Save note and complete task '. It does the same thing for logging LinkedIn messages. This means tasks get accidentally comple read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
January 09, 2025 00:37
Hi @DBuds , There is an open product request here on this topic: https://community.hubspot.com/t5/HubSpot-Ideas/Log-activity-without-completi...read more
ITeong on December 19, 2024
I want my feedback survey to be triggered via a pop-up on my external product web application (that is not a HubSpot page). I can't figure out how to guide my product engineering team to trigger it, there is no help in the survey to guide me how to read more
0 upvote
1 Reply
Community Manager
December 20, 2024 10:13
Hi @ITeong , Thanks for reaching out to the Community!! I see you've opened a case with our support team, and they're already taking c...read more
cherryd on December 17, 2024
The only way to reply to a Customer Satisfaction Survey (CSAT) is through a connected inbox via conversations. Would like to respond via help desk to open tickets for less satisfied responses.
0 upvote
1 Reply
Community Manager
December 17, 2024 17:57
Hey @cherryd , thank you for posting in our Community! In HubSpot, the only way to reply to Customer Satisfaction Survey (CSAT) feedback is ...read more
Solved
CFroyd on December 13, 2024
Good morning! Is there a way to add a free-text input answer in a multiple-choice question in a survey? We 4 have answers and would love the 5th to be available for users to type their own.
0 upvote
5 Replies
Accepted solution
Participant
December 13, 2024 16:28
Ok, thanks! I found a workaround that works for our team. I've kept the "Other" choice as the last selection. I added a new free text input, that i...read more
Solved
CFroyd on December 12, 2024
We want to implement a "shared link" survey and plan to have it show up in-app to our customers. Is there way to associate users with their survey answers? I see we can add a required entry for email address, is that the only way, or does it d read more
0 upvote
4 Replies
Accepted solution
Thought Leader | Platinum Partner
December 13, 2024 05:50
Hey @CFroyd at the moment the email field would be the only way to associate these surveys with your contacts, if there's a known cookie on the bro...read more
Solved
HenrikHS on December 04, 2024
I need to create a workflow that triggers every time someone submitts a spesific feedback survey (even if they do multiple times). I somehow cant find the rigth way to set up these triggers. Any help? I was thinking about doing this thru lists, bu read more
0 upvote
7 Replies
Accepted solution
Hall of Famer | Partner
December 04, 2024 07:50
@HenrikHS you can further limit enrollment by Survey ID / Survey Name / Survey CRM ID of course.
AGomes59 on December 01, 2024
I’m seeking assistance with setting up an automated workflow to update customer sentiment scores based on specific activity triggers such as emails, calls, and meetings. The goal is to: Increase or decrease scores based on specific keywords identi read more
0 upvote
2 Replies
Member
December 05, 2024 15:47
Hi BérangèreL , This seems to be a manul input , i would like to create a workflow on the Deals or Contacts to increase or decrease a sen...read more
Solved
JJD2000 on November 21, 2024
Hey community. I'm encountering an issue while editing a duplicated survey. The form requires feedback properties for consultations. Although I duplicated the form successfully, I cannot modify or add the necessary feedback property. read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
November 21, 2024 05:07
@JJD2000 the second screenshot suggests that you haven't linked the question with a feedback property, see the second red warning "Your question ne...read more
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