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Solved
Joyoustherapies on October 08, 2024
Hi, I have set up my HS and noticed the first few contacts I manually entered showed more details in the left side along with the actions link and the little cog. This is no longer showing with new contacts being manually added. Does anyone kno read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 08, 2024 03:48
Hi @Joyoustherapies , Are you referring to the left record sidebar? If something is not showing here, you can adjust it and bring it back into...read more
Solved
SManolache on October 03, 2024
Hello. On the free account, how many live chats can I create and in how many languages?
0 upvote
7 Replies
Accepted solution
Member
October 04, 2024 00:56
Thanks so much for the help. Finally I got it working.
Solved
KWhittier on September 27, 2024
I have added this twice as an idea; however, neither my colleagues nor Hubspot support can see it, so I'm sharing it as a message instead. Here are my previous idea submissions just in case someone can access them: first attempt , second attempt. read more
0 upvote
5 Replies
Accepted solution
Community Manager
September 27, 2024 16:07
Thanks for the feedback, @KWhittier ! This is a question that comes up a lot, so I agree it would be helpful to have a better notification of tha...read more
Solved
MGreene04 on September 19, 2024
Hello! I am working on our Sandbox environment to create a custom survey. I would like to know if there's a way to change the parameters around some of the questions. For example, I want to have an option to select 1-5 with 1 being "very unsatisifed read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
September 19, 2024 12:43
Hi @MGreene04 , Once you drag and drop a rating into the survey editor and then click "Create feedback property" in the left sidebar... ...read more
LFHardy on September 09, 2024
We have a number of page surveys live with customers. The reporting shows us how many people have viewed & completed the survey. But we would also like to see if they complete some questions and then give up on filling this in so we can opti read more
0 upvote
2 Replies
Participant | Diamond Partner
September 09, 2024 10:30
Hey @Olivia_Bagnall Yeah, I'm hoping for a way to do this within HubSpot, as the surveys feature was a key driver behind the client signing up for...read more
Solved
Jörgen on September 03, 2024
Hi all, We've made a NPS survey, which was send August 23. to appr. 8500 of our contacts. Now I'm creating a new NPS survey, which must not be send to one of those 8500 recipients. First of all I tried to add the statement "Last NPS Survey D read more
1 upvote
7 Replies
Accepted solution
Top Contributor
September 12, 2024 15:26
Hi @Jörgen , I think you're close. Try this below. Note I didn't test with actual data, but if you try this, you'll know quickly if the 4 cont...read more
Solved
TBajaj5 on August 27, 2024
Portal Down for all the seats
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
August 27, 2024 11:20
Hi @TBajaj5 , While very annoying, these things happen. I'd recommend keeping an eye on https://status.hubspot.com/ for updates. Best ...read more
GFMirMon on August 21, 2024
I might be a use case of 1, but I have about 17 surveys I update annually. This year I have had to reorder whole sections by dragging and dropping questions individually. It would be amazing if I could simply drag and drop an entire step - eg step 5 read more
0 upvote
2 Replies
Member
August 22, 2024 00:41
I totally agree! Reordering entire sections would be a game-changer for managing multiple surveys. Dragging and dropping individual questions is so t...read more
Solved
Droodsby on August 06, 2024
I can't respond to Feedback Surveys. When you select a Feedback Submission, you can Write Reply and Comment. Now, when I click on them they do nothing. I checked with my Admin and they don't know what's causing the issue. I tried to reply in an Inco read more
0 upvote
1 Reply
Accepted solution
Community Manager
August 07, 2024 09:53
Hey @Droodsby , thank you for posting in our Community! Do you mind providing a screenshot? The more information, screenshots, and details ...read more
dlnfx on July 31, 2024
Hello, It appears that there is a bug with HubSpot's Survey feature. I cannot save any changes being made on the survey. There are no duplicate fields, I have tried logging in and out, using a different browser, clearing cookies, etc. and still read more
1 upvote
2 Replies
Member
August 01, 2024 09:45
Hello Bérangère! Thank you for your response, kind words, and for suggesting a couple of solutions. I haven't tried logging in with an incogni...read more
Solved
Scottland23 on July 25, 2024
Sometimes a client sneaks through a form submission with cookies off and a wrong email address. I need to take that submission and tie it to the correct contact. Is there any easy way of doing this, or do I have to go into each individual property a read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
July 25, 2024 10:55
@Scottland23 that means you didn't capture the email address of the contact in a field then? If so, there's nothing you can do, unfortunately. You ...read more
Solved
jackpeter2 on July 15, 2024
Hi HubSpot Community, I hope this message finds you well. I'm currently exploring ways to optimize our customer service processes using HubSpot, and I would greatly appreciate insights and recommendations from those with experience. Specifically, I read more
1 upvote
4 Replies
Accepted solution
July 15, 2024 16:43
Hi Peter, I highly suggest you look into using HubSpot's Knowledge Base software. Basically the knowledge base's goal is to help the customers help t...read more
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