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JoshVe on February 28, 2024
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
0 upvote
3 Replies
Participant
February 28, 2024 07:59
Hey @TomM2 so what is the solution to avoid sending to past clients? i just want something tha twill address the future, send everyone a survey af...read more
Solved
JoshVe on February 20, 2024
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
February 20, 2024 08:08
Hi @JoshVe , You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subjec...read more
Solved
APayable on February 15, 2024
Is this a phishing email?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 15, 2024 09:15
Hi @APayable , Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, j...read more
SSandelius on February 14, 2024
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more
1 upvote
2 Replies
Most Valuable Member | Elite Partner
February 19, 2024 09:27
Hi @SSandelius and welcome to the Community! If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...read more
Solved
JoshVe on February 14, 2024
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Diamond Partner
February 14, 2024 09:56
Hey @JoshVe This will be your Triggers: And in the next action you can send your CSAT surveys to your customers Let me know if ...read more
Solved
TS-Zirco on February 07, 2024
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
February 07, 2024 12:28
Hi @TS-Zirco , Unfortunately not, no. You would have to set up three separate survey questions as scales. Best regards!
Solved
STyson on February 07, 2024
Hi, I can not figure out where I'm supposed to post this. The chat option offered no support and only directed me here. I have a landing page to collect emails for a newsletter ( sillygoosestudios.ca/newsletter) . This is the only landing lage that read more
0 upvote
1 Reply
Accepted Solution
Key Advisor | Partner
February 07, 2024 09:55
Hey @STyson if you see the HubSpot logo on the top right of you page it means you have access to that page. From what I can tell it looks like y...read more
Solved
NKieran_Hyve on January 24, 2024
We're about to create around 50 surveys with questions that are repeated across the surveys, these will be used annually or bi-annually, so repeated again the next year. We need to create a property per question per survey. As the questions are read more
1 upvote
2 Replies
Accepted Solution
Top Contributor | Elite Partner
January 25, 2024 10:34
Thanks for tagging me @BérangèreL ! Hi @NKieran_Hyve , I'd recommend editing the Label for the Feedback Submission Properties to have a uniqu...read more
JAxani on January 18, 2024
I know there are some dated threads on this, but does anyone have a recommended way for our customer service team to have a NPS question automatically populate in the bottom of each of the emails they send from our Conversations Inbox? Is using a read more
0 upvote
2 Replies
Contributor
January 20, 2024 06:09
Thanks for that. Very helpful and impressive it came from ChatGPT! Does anyone know of any integrations that streamline this even more?
Solved
GMarkham on January 17, 2024
Hello, I am working on an automation that will send the associated contact of a ticket's (email address) a custom survey. Question 1: What would that workflow look like? I've started it, to trigger when property value changes to Status: Clo read more
0 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 19, 2024 08:19
Hey @GMarkham . I'd share the same resources as @BérangèreL here. Here's how I'd build this: Create custom survey Add the questions Edit ...read more
HKALYVAS on January 12, 2024
i can not see results from the -search hubspot- button
0 upvote
5 Replies
Community Manager
January 16, 2024 20:30
Hi @HKALYVAS , We're aware that you had this question a few days ago, and we just wanted to check if you've been able to resolve it or if y...read more
Solved
MŚnieżek on January 10, 2024
Hey guys! I would like to ask for help with establishing an automation process for contact with customers in case of discrepancies in feedback surveys with Slack. How can I set up an integration between HubSpot and Slack, when the customer pla read more
1 upvote
5 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 23, 2024 08:42
Hi @MŚnieżek - that's the Workflows tool in HubSpot. Just create a Feeback-based workflow, and you should see the trigger shown in the example. ...read more
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