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Solved
ENault on October 23, 2024
Anyone know how you find out who your rep is from hubspot, help with support?
0 upvote
1 Reply
Accepted solution
Community Manager
October 23, 2024 18:10
Hey @ENault ! Your account has access to HubSpot Support, so I recommend opening a ticket so the Support team can access your accoun...read more
Solved
cbierwerth23 on October 21, 2024
Good morning all! I have been tasked with adding a forced ranking system to a survey. To explain, we have 5 questions in a survey and Management also wants them to rank the importance of each of those questions 1 to 5 scale. Has anyone had expe read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Gold Partner
October 21, 2024 14:32
Hi @cbierwerth23 , here's some information on creating custom feedback properties . Here's information about creating a custom survey . ...read more
Solved
HGupta9 on October 15, 2024
Hi Community, I hope you are all well. I might be asking a silly question. I am trying to delete a NPS score rating that one of our client didn't mean to give and was purely an error. For some reason I cannot find a way to get to remove a read more
1 upvote
1 Reply
Accepted solution
Key Advisor | Partner
October 15, 2024 10:04
Hey @HGupta9 I can see the unpublish option kindly go through this article here
HelBle on October 11, 2024
Hello, I am creating a CSAT email Survey and want the CSAT to send to every email sender we get as long as they have not recieved a survery within the last 72 hours. However, I seem to be missing the criteria selection that the online guides indic read more
0 upvote
1 Reply
Member
October 12, 2024 14:17
@HelBle surah yaseen pdf wrote: Hello, I am creating a CSAT email Survey and want the CSAT to send to every email sender we get as long as the...read more
Solved
Joyoustherapies on October 08, 2024
Hi, I have set up my HS and noticed the first few contacts I manually entered showed more details in the left side along with the actions link and the little cog. This is no longer showing with new contacts being manually added. Does anyone kno read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 08, 2024 03:48
Hi @Joyoustherapies , Are you referring to the left record sidebar? If something is not showing here, you can adjust it and bring it back into...read more
Solved
SManolache on October 03, 2024
Hello. On the free account, how many live chats can I create and in how many languages?
0 upvote
7 Replies
Accepted solution
Member
October 04, 2024 00:56
Thanks so much for the help. Finally I got it working.
Solved
KWhittier on September 27, 2024
I have added this twice as an idea; however, neither my colleagues nor Hubspot support can see it, so I'm sharing it as a message instead. Here are my previous idea submissions just in case someone can access them: first attempt , second attempt. read more
0 upvote
5 Replies
Accepted solution
Community Manager
September 27, 2024 16:07
Thanks for the feedback, @KWhittier ! This is a question that comes up a lot, so I agree it would be helpful to have a better notification of tha...read more
Solved
MGreene04 on September 19, 2024
Hello! I am working on our Sandbox environment to create a custom survey. I would like to know if there's a way to change the parameters around some of the questions. For example, I want to have an option to select 1-5 with 1 being "very unsatisifed read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
September 19, 2024 12:43
Hi @MGreene04 , Once you drag and drop a rating into the survey editor and then click "Create feedback property" in the left sidebar... ...read more
LFHardy on September 09, 2024
We have a number of page surveys live with customers. The reporting shows us how many people have viewed & completed the survey. But we would also like to see if they complete some questions and then give up on filling this in so we can opti read more
0 upvote
2 Replies
Participant | Diamond Partner
September 09, 2024 10:30
Hey @Olivia_Bagnall Yeah, I'm hoping for a way to do this within HubSpot, as the surveys feature was a key driver behind the client signing up for...read more
Solved
Jörgen on September 03, 2024
Hi all, We've made a NPS survey, which was send August 23. to appr. 8500 of our contacts. Now I'm creating a new NPS survey, which must not be send to one of those 8500 recipients. First of all I tried to add the statement "Last NPS Survey D read more
1 upvote
7 Replies
Accepted solution
Top Contributor | Gold Partner
September 12, 2024 15:26
Hi @Jörgen , I think you're close. Try this below. Note I didn't test with actual data, but if you try this, you'll know quickly if the 4 cont...read more
Solved
TBajaj5 on August 27, 2024
Portal Down for all the seats
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
August 27, 2024 11:20
Hi @TBajaj5 , While very annoying, these things happen. I'd recommend keeping an eye on https://status.hubspot.com/ for updates. Best ...read more
GFMirMon on August 21, 2024
I might be a use case of 1, but I have about 17 surveys I update annually. This year I have had to reorder whole sections by dragging and dropping questions individually. It would be amazing if I could simply drag and drop an entire step - eg step 5 read more
0 upvote
2 Replies
Member
August 22, 2024 00:41
I totally agree! Reordering entire sections would be a game-changer for managing multiple surveys. Dragging and dropping individual questions is so t...read more
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