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TBajaj5 on August 27, 2024
Portal Down for all the seats
0 upvote
3 Replies
Member
September 02, 2024 04:06
The portal was up in a few minutes. Did cause a bit of panic, but all is good!
GFMirMon on August 21, 2024
I might be a use case of 1, but I have about 17 surveys I update annually. This year I have had to reorder whole sections by dragging and dropping questions individually. It would be amazing if I could simply drag and drop an entire step - eg step 5 read more
0 upvote
2 Replies
Member
August 22, 2024 00:41
I totally agree! Reordering entire sections would be a game-changer for managing multiple surveys. Dragging and dropping individual questions is so t...read more
Solved
Droodsby on August 06, 2024
I can't respond to Feedback Surveys. When you select a Feedback Submission, you can Write Reply and Comment. Now, when I click on them they do nothing. I checked with my Admin and they don't know what's causing the issue. I tried to reply in an Inco read more
0 upvote
1 Reply
Accepted solution
Community Manager
August 07, 2024 09:53
Hey @Droodsby , thank you for posting in our Community! Do you mind providing a screenshot? The more information, screenshots, and details ...read more
dlnfx on July 31, 2024
Hello, It appears that there is a bug with HubSpot's Survey feature. I cannot save any changes being made on the survey. There are no duplicate fields, I have tried logging in and out, using a different browser, clearing cookies, etc. and still read more
0 upvote
2 Replies
Member
August 01, 2024 09:45
Hello Bérangère! Thank you for your response, kind words, and for suggesting a couple of solutions. I haven't tried logging in with an incogni...read more
Scottland23 on July 25, 2024
Sometimes a client sneaks through a form submission with cookies off and a wrong email address. I need to take that submission and tie it to the correct contact. Is there any easy way of doing this, or do I have to go into each individual property a read more
0 upvote
4 Replies
Participant
July 25, 2024 11:00
@karstenkoehler - That is correct, we have a login cookie and also capture the email address on earlier forms; except this contact used a different...read more
Solved
jackpeter2 on July 15, 2024
Hi HubSpot Community, I hope this message finds you well. I'm currently exploring ways to optimize our customer service processes using HubSpot, and I would greatly appreciate insights and recommendations from those with experience. Specifically, I read more
1 upvote
4 Replies
Accepted solution
July 15, 2024 16:43
Hi Peter, I highly suggest you look into using HubSpot's Knowledge Base software. Basically the knowledge base's goal is to help the customers help t...read more
Solved
av_yaswanth on July 14, 2024
Hi, can i know the reason: If my question is eligible for answer i guess!! MY QUEST IS: Why isn't the HUBSPOT have a software app to teach or learn for customer convinience or student or user convinience? You have a great audience's thorugh read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
July 15, 2024 04:47
Hi @av_yaswanth , HubSpot learning resources are available through the mobile app, see here: https://knowledge.hubspot.com/help-and-resources...read more
Solved
DMurray38 on June 06, 2024
When using rating scale questions, I sometimes find it helpful to use N/A as a potential answer so that my results aren't skewed by those who are unqualified to answer a particular question. I don't see this being offered by HubSpot. Why not? Is the read more
1 upvote
3 Replies
Accepted solution
Most Valuable Member | Elite Partner
June 11, 2024 08:34
Hey there @DMurray38 & welcome to the Community. It's true that in "sentiment" type questions there's no N/A option. Whether it's a scal...read more
BHolman8 on May 30, 2024
How do I recover my Client Data that you Deleted???
0 upvote
1 Reply
Community Manager
May 30, 2024 17:35
Hey @BHolman8 , thank you for posting in our Community! Could you please provide us with more details on what happened with your contacts? ...read more
Solved
PHoff on May 23, 2024
We have deals that may have multiple contacts tagged with different association labels. How can we trigger a customer satisfaction survey to be sent when a deal closes, but only to the contacts associated with the deal with a certain association read more
0 upvote
4 Replies
Accepted solution
Top Contributor
May 29, 2024 17:15
Hi Paul, I used your inquiry as inspiration for a detailed 'how to' that I try to do weekly. Check it out below. Feel free to watch it on a fas...read more
EAmoroso on May 23, 2024
We have started using helpdesk after migrating from Zedndesk. In zendesk, each user had a CSAT rating embedded in their signatures using nicereply. We would like to move away from nicereply and I am curious how others are collecting CSAT after helpd read more
Top Contributor | Diamond Partner
June 03, 2024 12:57
Hi @EAmoroso The best time to send a customer satisfaction survey (CSAT) is after a meaningful part of the customer lifecycle is completed....read more
SSingh10 on May 17, 2024
I was creating a website through hubspot and wanted to see how it works out before going for the highest paid version as it was a team decision. I managed to create a basic website but on linking it with my DNS on godaddy, there were google 404 err read more
1 upvote
7 Replies
Top Contributor
May 17, 2024 07:38
@SSingh10 Kindly go through this article and you will understand how you can update your DNS records in HubSpot: https://knowledge.hubspot.co...read more
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