I might be a use case of 1, but I have about 17 surveys I update annually. This year I have had to reorder whole sections by dragging and dropping questions individually. It would be amazing if I could simply drag and drop an entire step - eg step 5 read more
I totally agree! Reordering entire sections would be a game-changer for managing multiple surveys. Dragging and dropping individual questions is so t...read more
I can't respond to Feedback Surveys. When you select a Feedback Submission, you can Write Reply and Comment. Now, when I click on them they do nothing. I checked with my Admin and they don't know what's causing the issue. I tried to reply in an Inco read more
Hey @Droodsby , thank you for posting in our Community!
Do you mind providing a screenshot? The more information, screenshots, and details ...read more
Hello, It appears that there is a bug with HubSpot's Survey feature. I cannot save any changes being made on the survey. There are no duplicate fields, I have tried logging in and out, using a different browser, clearing cookies, etc. and still read more
Hello Bérangère! Thank you for your response, kind words, and for suggesting a couple of solutions. I haven't tried logging in with an incogni...read more
Sometimes a client sneaks through a form submission with cookies off and a wrong email address. I need to take that submission and tie it to the correct contact. Is there any easy way of doing this, or do I have to go into each individual property a read more
@karstenkoehler - That is correct, we have a login cookie and also capture the email address on earlier forms; except this contact used a different...read more
Hi HubSpot Community, I hope this message finds you well. I'm currently exploring ways to optimize our customer service processes using HubSpot, and I would greatly appreciate insights and recommendations from those with experience. Specifically, I read more
Hi Peter, I highly suggest you look into using HubSpot's Knowledge Base software. Basically the knowledge base's goal is to help the customers help t...read more
Hi, can i know the reason: If my question is eligible for answer i guess!! MY QUEST IS: Why isn't the HUBSPOT have a software app to teach or learn for customer convinience or student or user convinience? You have a great audience's thorugh read more
Hi @av_yaswanth ,
HubSpot learning resources are available through the mobile app, see here: https://knowledge.hubspot.com/help-and-resources...read more
When using rating scale questions, I sometimes find it helpful to use N/A as a potential answer so that my results aren't skewed by those who are unqualified to answer a particular question. I don't see this being offered by HubSpot. Why not? Is the read more
Hey @BHolman8 , thank you for posting in our Community!
Could you please provide us with more details on what happened with your contacts? ...read more
We have deals that may have multiple contacts tagged with different association labels. How can we trigger a customer satisfaction survey to be sent when a deal closes, but only to the contacts associated with the deal with a certain association read more
Hi Paul,
I used your inquiry as inspiration for a detailed 'how to' that I try to do weekly. Check it out below. Feel free to watch it on a fas...read more
We have started using helpdesk after migrating from Zedndesk. In zendesk, each user had a CSAT rating embedded in their signatures using nicereply. We would like to move away from nicereply and I am curious how others are collecting CSAT after helpd read more
Hi @EAmoroso
The best time to send a customer satisfaction survey (CSAT) is after a meaningful part of the customer lifecycle is completed....read more
I was creating a website through hubspot and wanted to see how it works out before going for the highest paid version as it was a team decision. I managed to create a basic website but on linking it with my DNS on godaddy, there were google 404 err read more
@SSingh10 Kindly go through this article and you will understand how you can update your DNS records in HubSpot: https://knowledge.hubspot.co...read more