Customer Feedback Tool

TJonesMartin on Maio 28, 2023

Do not like Feed back Survey export changes

First, wow, it literally took me 20min to figure out how to even email/submit/post feedback. You REALLY need to make this more accessible if you care about customer satisfaction. My feedback is that the updates you made to the Feedback Surveys Leia mais

Responder Enterprise

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1 Respostas

MiaSrebrnjak

Gerente da Comunidade

Maio 30, 2023 09:22

Hi @TJonesMartin , Thank you for taking the time to share your experience with the new survey exporting feature. The intention behind this up...Leia mais

Solucionado

Jenny26 on Maio 04, 2023

Edit Survey Notification Email?

Hi everyone, We are using the customer satisfaction survey tool and it's working well. When a customer completes a survey, several of our team members recieve a notification email. The notification email only includes the survey question and how th Leia mais

Responder Enterprise Feedback Surveys Service

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4 Respostas

Accepted Solution

Jnix284

Autoridade no assunto

Maio 05, 2023 19:42

@Jenny26 I wish I had a better answer, but the HubSpot notification emails can't be edited. I've had many requests over the years to show more deta...Leia mais

Solucionado

GTeodoro on Maio 03, 2023

NPS TRIGGER

Good afternoon. Context: We define a criterion for triggering our nps sendings. This will be based on the value of a custom property of a custom object. Object - Purchase Order Property - Purchase Order Status ---- Purchase orders will be creat Leia mais

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2 Respostas

Accepted Solution

RomyFuchs1

Conselheiro(a) de destaque | Parceiro Diamante

Maio 04, 2023 09:00

Hi @GTeodoro actually I don't have a complete solution for you. Problem is you can't use a trigger for workflows based on email answers - only in ...Leia mais

KAnton on Maio 03, 2023

Is there a way to introduce survey logic to a feedback survey?

There's no way that I can find to have a question show if X is answered, and then a separate question show if Y is answered. Anyone have a solution for this?

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1 Respostas

karstenkoehler

Membro do Hall da Fama | Parceiro

Maio 03, 2023 11:18

Hi @KAnton , Currently not, no. Other user have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Conditional-logic-neede...Leia mais

sipuxd on Abril 28, 2023

Web page customer survey problems

I have multiple products and I'm looking to set up web page customer satisfaction surveys on each web app product. Once I get to the targeting page, I was expecting to see an API that I can integrate into my digital product, but it looks like it's Leia mais

Responder Feedback Surveys

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1 Respostas

elizheleva

Top colaborador(a) | Parceiro

Abril 29, 2023 16:08

Hi, @sipuxd , if you click on the "is all pages" dropdown, you should see different options to allow you to set the URL parameters. I h...Leia mais

kasai on Abril 20, 2023

Holiday Settings

I would like to be able to set Japanese holidays

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1 Respostas

karstenkoehler

Membro do Hall da Fama | Parceiro

Abril 20, 2023 02:30

Hi @kasai , Which HubSpot tool are you referring to and how would you like the Japanese holidays to affect that tool exactly? Best regar...Leia mais

HMoura on Março 27, 2023

How to automate feedback surveys?

Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura

Responder Feedback Surveys Workflows

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2 Respostas

RichPerry

Membro

Abril 24, 2023 12:19

I am working to do a similar thing. When we close a support ticket, we want a survey email to go out to the customer. And, we want the customer to g...Leia mais

Solucionado

HMoura on Março 24, 2023

Can I resend a survey after a waiting time automatically? How?

Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura

Responder Feedback Surveys Workflows

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8 Respostas

Accepted Solution

BukunmiOdetayo

Top colaborador(a) | Parceiro

Março 28, 2023 19:56

Hi @HMoura As already said by @danmoyle , this is a bit complex workaround because what HubSpot has is a daily, weekly monthly, or annual sc...Leia mais

HMoura on Março 23, 2023

Can I show other information with the feedback response? How?

Hi. With the feedback response, I want to show more informations about this client (contact, e-mail, profile...). How can I show other information with the feedback response?

Responder Feedback Surveys

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2 Respostas

Juliaaa

Participante

Março 24, 2023 05:00

Thanks @kvlschaefer for mentioning my solution! 😊 @HMoura here’s what you need to do: Head to „Reports” (Reports on the main navigati...Leia mais

Solucionado

OllyLD on Março 21, 2023

Feedback Survey Not Sending

Hi All, So setting up automation in last few days this worked well but all of a sudden no changes were made but the surveys do not work. To explain how we have this set up: So we have Support Pipeline, and a Feedback NL and Feedback UK Pi Leia mais

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1 avaliações positivas

2 Respostas

Accepted Solution

jolle

Especialista reconhecido(a) | Parceiro Platinum

Março 21, 2023 21:35

Hey @OllyLD , thanks for reaching out! This is super weird. Looking at the HubSpot Knowledge Base article on support surveys , there's some f...Leia mais

Solucionado

airwolfke on Março 18, 2023

Customer satisfaction feedback PRO needed

I would like to conduct a simple customer satisfaction survey. I notice that Hubspot has one but it's only available for the PRO user, this is way overkill over me. I would like to upgrade to "starter" but not to pro. Is there another way to use Hu Leia mais

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1 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Março 18, 2023 04:51

Hi @airwolfke , There usually aren't any ways to trick HubSpot and make features accessible that require a higher subscription. That's also th...Leia mais

nilabiska on Março 16, 2023

Creating a Feedback Submissions Report based on Subscription Packs

Hello Dear HubSpot Community, Hope you're all doing well. I have a question about the Reports section. Is it possible to create a report in which we can filter the feedback submissions based on subscription packages? I was wondering If we could Leia mais

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1 Respostas

PamCotton

Gerente da Comunidade

Março 16, 2023 15:00

Hello @nilabiska , thank you for posting in our Community! I would like to share this screenshot with an idea for a report: And invi...Leia mais

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