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av_yaswanth on Julho 14, 2024
Hi, can i know the reason: If my question is eligible for answer i guess!! MY QUEST IS: Why isn't the HUBSPOT have a software app to teach or learn for customer convinience or student or user convinience? You have a great audience's thorugh Leia mais
0 avaliações positivas
0 Respostas
Solucionado
DMurray38 on Junho 06, 2024
When using rating scale questions, I sometimes find it helpful to use N/A as a potential answer so that my results aren't skewed by those who are unqualified to answer a particular question. I don't see this being offered by HubSpot. Why not? Is the Leia mais
0 avaliações positivas
2 Respostas
Solução Aceita
Participante de valor | Parceiro Elite
Junho 11, 2024 08:34
Hey there @DMurray38 & welcome to the Community. It's true that in "sentiment" type questions there's no N/A option. Whether it's a scal...Leia mais
BHolman8 on Maio 30, 2024
How do I recover my Client Data that you Deleted???
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Maio 30, 2024 17:35
Hey @BHolman8 , thank you for posting in our Community! Could you please provide us with more details on what happened with your contacts? ...Leia mais
Solucionado
PHoff on Maio 23, 2024
We have deals that may have multiple contacts tagged with different association labels. How can we trigger a customer satisfaction survey to be sent when a deal closes, but only to the contacts associated with the deal with a certain association Leia mais
0 avaliações positivas
4 Respostas
Solução Aceita
Top colaborador(a)
Maio 29, 2024 17:15
Hi Paul, I used your inquiry as inspiration for a detailed 'how to' that I try to do weekly. Check it out below. Feel free to watch it on a fas...Leia mais
EAmoroso on Maio 23, 2024
We have started using helpdesk after migrating from Zedndesk. In zendesk, each user had a CSAT rating embedded in their signatures using nicereply. We would like to move away from nicereply and I am curious how others are collecting CSAT after helpd Leia mais
0 avaliações positivas
2 Respostas
Top colaborador(a) | Parceiro Diamante
Junho 03, 2024 12:57
Hi @EAmoroso The best time to send a customer satisfaction survey (CSAT) is after a meaningful part of the customer lifecycle is completed....Leia mais
SSingh10 on Maio 17, 2024
I was creating a website through hubspot and wanted to see how it works out before going for the highest paid version as it was a team decision. I managed to create a basic website but on linking it with my DNS on godaddy, there were google 404 err Leia mais
1 avaliações positivas
7 Respostas
Top colaborador(a)
Maio 17, 2024 07:38
@SSingh10 Kindly go through this article and you will understand how you can update your DNS records in HubSpot: https://knowledge.hubspot.co...Leia mais
Solucionado
ClemenceP on Maio 16, 2024
Hello ! I'm trying to use the Customer Success Workspace in BETA , and it looks great ! I wanted to implement it for our Account Managers, to follow up on their Enterprises and monitor activities. Right now, they have Sales Subscription and not Leia mais
1 avaliações positivas
2 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Maio 16, 2024 04:02
Hi @ClemenceP , HubSpot is currently driving a change where marketers, sales people and service and support reps each get their own workspace ...Leia mais
gthb on Maio 15, 2024
Hi. We've started embedding the Hubspot chat in our webapp, and our Sentry error reporting picks up this error several times per day, apparently originating from the Hubspot chat code: TypeError: Cannot read properties of null (reading 'postMess Leia mais
0 avaliações positivas
1 Respostas
Membro
Maio 15, 2024 06:24
Hi Gunnlaugur, Thank you for bringing this to our attention. We appreciate your detailed report. Our development team will investigate and work on r...Leia mais
RSwitonski on Maio 08, 2024
Like (apparently) many others on this forum, we need the ability to manually re-send NPS surveys. Often a customer says they will do it on a call etc, and we need to ask them to scroll through their inbox to find it, which is a blocker to them actua Leia mais
0 avaliações positivas
2 Respostas
Colaborador(a)
Maio 10, 2024 05:55
Thanks Pam. Just so I am clear, the hubspot survey widget would try and work out if it has already shown the relevant user the survey before. If the...Leia mais
ITremblay7 on Maio 08, 2024
Hi all, I have the SalesForce integration set up and am syncing SFDC cases to HubSpot Tickets, but one important field is missing: Case Owner (SFDC). I'd like to map that field to the Ticket Owner property in HubSpot, but it isn't available. Leia mais
1 avaliações positivas
3 Respostas
Membro
Maio 29, 2024 05:51
I have configured the SalesForce integration to synchronize SFDC cases with HubSpot Tickets. However, I am unable to map the Case Owner (SFDC) fiel...Leia mais
JAutry on Abril 18, 2024
Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei Leia mais
0 avaliações positivas
3 Respostas
Gerente da Comunidade
Abril 19, 2024 10:05
Hi @JAutry , I've seen the latest communication from the billing team that you should have received in your email today. I'll send it to yo...Leia mais
TimWalsh on Abril 15, 2024
We're creating our service hub to use pipelines as ticketing spaces for each department. We've encounted that any user with access to the Service Hub and Help Desk can send an email from any inbox on the account. We want to limit a users ability to Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Abril 16, 2024 09:37
Hi @TimWalsh , Thanks for reaching out to the Community! Just to confirm, you're looking to limit users to view specific inboxes, rig...Leia mais
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