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JAutry on April 18, 2024
Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more
0 upvote
3 Replies
Community Manager
April 19, 2024 10:05
Hi @JAutry , I've seen the latest communication from the billing team that you should have received in your email today. I'll send it to more
TimWalsh on April 15, 2024
We're creating our service hub to use pipelines as ticketing spaces for each department. We've encounted that any user with access to the Service Hub and Help Desk can send an email from any inbox on the account. We want to limit a users ability to read more
0 upvote
1 Reply
Community Manager
April 16, 2024 09:37
Hi @TimWalsh , Thanks for reaching out to the Community! Just to confirm, you're looking to limit users to view specific inboxes, more
RvdVelden on April 02, 2024
I would like to push a customer satisfaction survey on a web page without the final question where we ask our customers to fill in their email address. Is it possible to remove this field, so customers can hit the 'Submit' button directly?
0 upvote
1 Reply
Community Manager
April 02, 2024 18:35
Hey @RvdVelden thank you for posting in our Community! The email is a necessary property to collect this feedback, this way we will be more
ESalas-Porras on March 26, 2024
When I receive an email, it automatically sends a blank reply seconds after receiving the email. I have the free version of hubspot and I dont have an automatic reply settings set. Please help, this is really messing with my relationships I hav read more
0 upvote
1 Reply
Community Manager
March 26, 2024 18:33
Hey @ESalas-Porras , thank you for posting in our Community! Please ensure that there are no other email integration tools or plugins more
LoriD15 on March 26, 2024
I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 26, 2024 09:50
Hi @LoriD15 , For surveys this is not possible, no. For HubSpot forms, this was recently introduced in Sales and Service Enterprise more
BEsson on March 22, 2024
Hi All, I know this has been requested by SO many users, but I am attempting to create a working CSAT survey for my team: My ideal scenario is this- When a ticket status is closed, after 24 hours a CSAT is sent to the customer. I would love t read more
0 upvote
2 Replies
April 09, 2024 18:25
Thank you for your response and all of your help! It turns out some of the emails did not have a "Ticket Owner," so now that has been sorted the more
SSchoonhoven on March 06, 2024
Our sales team would like to add contacts to HubSpot from the Outlook calendar. I've told them this is only possible from Outlook emails. Are there plans to integrate the Outlook add-in with the calendar as well?
0 upvote
1 Reply
Top Contributor
March 06, 2024 05:09
Hi @SSchoonhoven , This is currently not possible but the idea is already logged in the community: more
AMoreau7 on March 03, 2024
Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your read more
0 upvote
2 Replies
March 16, 2024 13:42
Here's how you can set up an automated email workflow using Zapier to send a satisfaction survey to customers after a ticket or conversation is more
JoshVe on February 28, 2024
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
0 upvote
4 Replies
March 11, 2024 07:07
how did you know exact figures we can send this?
JoshVe on February 20, 2024
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
February 20, 2024 08:08
Hi @JoshVe , You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the more
APayable on February 15, 2024
Is this a phishing email?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 15, 2024 09:15
Hi @APayable , Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, more
SSandelius on February 14, 2024
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more
1 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
February 19, 2024 09:27
Hi @SSandelius and welcome to the Community! If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom more
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