Hello, we are using a ticket pipeline with several automations through our customers journey with our product. I would like to add another automation which would be triggered once a ticket reached a certain stage; I would like to send a NPS read more
Hi @RZarmer The calculation is automatic and you can check that from the Feedback tool area. But I haven't figured out yet how to show the re...read more
How can I create a CSAT survey that is associated with the ticket instead of the contact? I was just chatting with support and they are telling me there is no way to do this with CSAT which is strange to me because this is the EXACT use case for CSA read more
Hi @JHuisman8 ,
That's correct – other users have already requested better functionalities here: https://community.hubspot.com/t5/HubSpot-Ide...read more
Hi there! I know this has been discussed in other ways and found many similar ideas regarding CES/CSAT surveys but I cannot really find a solution to this. It's possible that there is no solution for this, but that would be really disappoint read more
Hello All... We have an internal marketing team and we are looking at using Service Hub to service our global company. We are attempting to move our task management and support of requests all to HubSpot. However, we are struggling to wrap our h read more
@BJSteiger Sure thing! For enhancements I would recommend the Customer Service Portal HubSpot app. It works similarly to the native portal but th...read more
Hi all! We have a lot of team members who need access to the narrative/long-form responses that our customers provide on our surveys (specifically, the "please tell us why you chose this score" follow-up question in an NPS survey). We recent read more
Hi @laurabren , Thank you for reaching out to the Community and for the additional information! @Josh thank you very much for your help! I'd li...read more
Hi, I want to create a survey asking the recipient a set of questions about a subject, each question being a 5-level score (1-5). The questions are divided into sub-categories, each of them having a different weight (in %) that should be applied read more
My team has stumbled across a bug with the pages option in the survey builder. Expected Outcome: Users will not be able to advance through the steps of a survey without completing required fields in each step. Actual outcome: The form will let yo read more
Hey Edikan! The academy generally has the best video resources, there's a great one here on setting up feedback surveys within HubSpot!
https://a...read more
We are a B2B business. We leverage the Feedback tooling in our Enterprise Service Hub to send out an NPS to our main stakeholders across accounts regularly. Ideally, whenever someone fills out the survey a task would be automated for the account Man read more
Hi @TCornRain ,
In my opinion, if your latter option is closer I would create a workflow that copies the Account Owner from the Company record...read more
We are sending out a Hubspot message to clients to rate our service once we have closed off a service request from the client. Clients often reply and do not include their email - feedback logged as "Unknown Contact" . Viewing the response of the read more
Hi @CTomlinson5 . Welcome to the Community! Like @BérangèreL (thanks for the tag!) I'm looking some detail if you could. When we create and condu...read more
Hello! Currently, we have a snippet with a link to a custom CSAT survey that we send through in a reply email when we close a ticket (prefer this over sending a separate automated email after closing a ticket). Just wondering if there is a way t read more
Hi @MG15 ,
To achieve this, you'd have to create the survey as an automated email, not a web page. The moment you decide to make it a page and...read more
I cannot get a custom survey to send. I have made one before with no problems, for some reason this time it is not sending to our customers. It is marked as published and has over 4,000 contacts it's supposed to be sent to. Am I missing a step?
Hmmm, unusual. I wonder if there's another survey affecting this. Is there any error/warning for the contacts under their listing in the "not sent" t...read more