Customer Feedback Tool

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TJonesMartin on May 28, 2023
First, wow, it literally took me 20min to figure out how to even email/submit/post feedback. You REALLY need to make this more accessible if you care about customer satisfaction. My feedback is that the updates you made to the Feedback Surveys read more
0 upvote
1 Reply
Community Manager
May 30, 2023 09:22
Hi @TJonesMartin , Thank you for taking the time to share your experience with the new survey exporting feature. The intention behind this more
Jenny26 on May 04, 2023
Hi everyone, We are using the customer satisfaction survey tool and it's working well. When a customer completes a survey, several of our team members recieve a notification email. The notification email only includes the survey question and how th read more
Accepted Solution
Thought Leader
May 05, 2023 19:42
@Jenny26 I wish I had a better answer, but the HubSpot notification emails can't be edited. I've had many requests over the years to show more more
GTeodoro on May 03, 2023
Good afternoon. Context: We define a criterion for triggering our nps sendings. This will be based on the value of a custom property of a custom object. Object - Purchase Order Property - Purchase Order Status ---- Purchase orders will be creat read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Diamond Partner
May 04, 2023 09:00
Hi @GTeodoro actually I don't have a complete solution for you. Problem is you can't use a trigger for workflows based on email answers - only in more
KAnton on May 03, 2023
There's no way that I can find to have a question show if X is answered, and then a separate question show if Y is answered. Anyone have a solution for this?
0 upvote
1 Reply
Hall of Famer | Partner
May 03, 2023 11:18
Hi @KAnton , Currently not, no. Other user have requested this before: more
sipuxd on April 28, 2023
I have multiple products and I'm looking to set up web page customer satisfaction surveys on each web app product. Once I get to the targeting page, I was expecting to see an API that I can integrate into my digital product, but it looks like it's read more
0 upvote
1 Reply
Top Contributor | Partner
April 29, 2023 16:08
Hi, @sipuxd , if you click on the "is all pages" dropdown, you should see different options to allow you to set the URL parameters. I more
kasai on April 20, 2023
I would like to be able to set Japanese holidays
0 upvote
1 Reply
Hall of Famer | Partner
April 20, 2023 02:30
Hi @kasai , Which HubSpot tool are you referring to and how would you like the Japanese holidays to affect that tool exactly? Best more
HMoura on March 27, 2023
Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura
0 upvote
2 Replies
April 24, 2023 12:19
I am working to do a similar thing. When we close a support ticket, we want a survey email to go out to the customer. And, we want the customer to more
HMoura on March 24, 2023
Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura
0 upvote
8 Replies
Accepted Solution
Top Contributor | Partner
March 28, 2023 19:56
Hi @HMoura As already said by @danmoyle , this is a bit complex workaround because what HubSpot has is a daily, weekly monthly, or annual more
HMoura on March 23, 2023
Hi. With the feedback response, I want to show more informations about this client (contact, e-mail, profile...). How can I show other information with the feedback response?
0 upvote
2 Replies
March 24, 2023 05:00
Thanks @kvlschaefer for mentioning my solution! 😊 @HMoura here’s what you need to do: Head to „Reports” (Reports on the main more
OllyLD on March 21, 2023
Hi All, So setting up automation in last few days this worked well but all of a sudden no changes were made but the surveys do not work. To explain how we have this set up: So we have Support Pipeline, and a Feedback NL and Feedback UK Pi read more
1 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
March 21, 2023 21:35
Hey @OllyLD , thanks for reaching out! This is super weird. Looking at the HubSpot Knowledge Base article on support surveys , there's some more
airwolfke on March 18, 2023
I would like to conduct a simple customer satisfaction survey. I notice that Hubspot has one but it's only available for the PRO user, this is way overkill over me. I would like to upgrade to "starter" but not to pro. Is there another way to use Hu read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 18, 2023 04:51
Hi @airwolfke , There usually aren't any ways to trick HubSpot and make features accessible that require a higher subscription. That's also more
nilabiska on March 16, 2023
Hello Dear HubSpot Community, Hope you're all doing well. I have a question about the Reports section. Is it possible to create a report in which we can filter the feedback submissions based on subscription packages? I was wondering If we could read more
0 upvote
1 Reply
Community Manager
March 16, 2023 15:00
Hello @nilabiska , thank you for posting in our Community! I would like to share this screenshot with an idea for a report: And more
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