Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura
Hi. With the feedback response, I want to show more informations about this client (contact, e-mail, profile...). How can I show other information with the feedback response?
Hi All, So setting up automation in last few days this worked well but all of a sudden no changes were made but the surveys do not work. To explain how we have this set up: So we have Support Pipeline, and a Feedback NL and Feedback UK Pi read more
Hey @OllyLD , thanks for reaching out! This is super weird.
Looking at the HubSpot Knowledge Base article on support surveys , there's some f...read more
I would like to conduct a simple customer satisfaction survey. I notice that Hubspot has one but it's only available for the PRO user, this is way overkill over me. I would like to upgrade to "starter" but not to pro. Is there another way to use Hu read more
Hi @airwolfke ,
There usually aren't any ways to trick HubSpot and make features accessible that require a higher subscription. That's also th...read more
Hello Dear HubSpot Community, Hope you're all doing well. I have a question about the Reports section. Is it possible to create a report in which we can filter the feedback submissions based on subscription packages? I was wondering If we could read more
Hi! Is it possible to create a table report about who responded and how (with links to specific contact records)? The default Feedback Survey reports show a pie chart with answers to each question, e.g., "Are you happy with the help provid read more
Hello, I am looking to optimise my workflow and I wanted to ask some advice or see if anyone else is managing surveys the way I am intending. I imagine to some degree my current process is rather laborious. In essence, I am currently sending read more
Thanks for the tag @kvlschaefer , sadly I don't have much to contribute for this one.
@TBevan it will be difficult to offer guidance with t...read more
Hi All Wonder if someone can advise. Whilst I know the Feedback surverys are sent in just one language I am trying to automate the process so that surverys are sent in the customers language. Currently we have it set up: Support Pipeli read more
Thanks for the reply. So an addition to this would be to have the email sent once the feedback has been received and not require it to change ti...read more
Hi, I am trying to create a NPS survey and when I test it (adding a query string to the url) it keeps working even with no matching criteria. I wonder if anyone else had a similar experience?
Hi @Syeda_Fatima Thanks for answering. I simply copy past the query string and I have double checked it for typos, but when I set a value fo...read more
Hi, I am creating a workflow and one of the emails I created and wanted to include was created in the service tab and has the "customer feedback email" tag. I can see that emails need to be automated and published to be included in a workflow. I lik read more
@alexagatiss according to the knowledge base article , feedback surveys can't be included in the workflow automation, only from within the service...read more
I asked this question in help chat, and apparently, it is not possible because the response does not include the pipeline. By creating four default CES surveys and selecting four different pipelines for each one, it would have allowed me to repo read more
I apologize for any confusion. It is possible to include a hidden field on the CES survey by using a custom property with the dropdown select field ty...read more