First, wow, it literally took me 20min to figure out how to even email/submit/post feedback. You REALLY need to make this more accessible if you care about customer satisfaction. My feedback is that the updates you made to the Feedback Surveys read more
Hi @TJonesMartin ,
Thank you for taking the time to share your experience with the new survey exporting feature. The intention behind this up...read more
Hi everyone, We are using the customer satisfaction survey tool and it's working well. When a customer completes a survey, several of our team members recieve a notification email. The notification email only includes the survey question and how th read more
@Jenny26 I wish I had a better answer, but the HubSpot notification emails can't be edited. I've had many requests over the years to show more deta...read more
Good afternoon. Context: We define a criterion for triggering our nps sendings. This will be based on the value of a custom property of a custom object. Object - Purchase Order Property - Purchase Order Status ---- Purchase orders will be creat read more
Hi @GTeodoro actually I don't have a complete solution for you. Problem is you can't use a trigger for workflows based on email answers - only in ...read more
There's no way that I can find to have a question show if X is answered, and then a separate question show if Y is answered. Anyone have a solution for this?
Hi @KAnton ,
Currently not, no. Other user have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Conditional-logic-neede...read more
I have multiple products and I'm looking to set up web page customer satisfaction surveys on each web app product. Once I get to the targeting page, I was expecting to see an API that I can integrate into my digital product, but it looks like it's read more
Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura
I am working to do a similar thing. When we close a support ticket, we want a survey email to go out to the customer. And, we want the customer to g...read more
Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura
Hi @HMoura
As already said by @danmoyle , this is a bit complex workaround because what HubSpot has is a daily, weekly monthly, or annual sc...read more
Hi. With the feedback response, I want to show more informations about this client (contact, e-mail, profile...). How can I show other information with the feedback response?
Hi All, So setting up automation in last few days this worked well but all of a sudden no changes were made but the surveys do not work. To explain how we have this set up: So we have Support Pipeline, and a Feedback NL and Feedback UK Pi read more
Hey @OllyLD , thanks for reaching out! This is super weird.
Looking at the HubSpot Knowledge Base article on support surveys , there's some f...read more
I would like to conduct a simple customer satisfaction survey. I notice that Hubspot has one but it's only available for the PRO user, this is way overkill over me. I would like to upgrade to "starter" but not to pro. Is there another way to use Hu read more
Hi @airwolfke ,
There usually aren't any ways to trick HubSpot and make features accessible that require a higher subscription. That's also th...read more
Hello Dear HubSpot Community, Hope you're all doing well. I have a question about the Reports section. Is it possible to create a report in which we can filter the feedback submissions based on subscription packages? I was wondering If we could read more