Customer Feedback Tool

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RZarmer on August 28, 2023
Hello, we are using a ticket pipeline with several automations through our customers journey with our product. I would like to add another automation which would be triggered once a ticket reached a certain stage; I would like to send a NPS read more
0 upvote
3 Replies
August 30, 2023 09:29
Hi @RZarmer The calculation is automatic and you can check that from the Feedback tool area. But I haven't figured out yet how to show the more
JHuisman8 on August 27, 2023
How can I create a CSAT survey that is associated with the ticket instead of the contact? I was just chatting with support and they are telling me there is no way to do this with CSAT which is strange to me because this is the EXACT use case for CSA read more
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 28, 2023 00:24
Hi @JHuisman8 , That's correct – other users have already requested better functionalities here: more
TommasoSpagnoli on August 25, 2023
Hi there! I know this has been discussed in other ways and found many similar ideas regarding CES/CSAT surveys but I cannot really find a solution to this. It's possible that there is no solution for this, but that would be really disappoint read more
Thought Leader | Diamond Partner
September 18, 2023 16:41
@TommasoSpagnoli thanks for sharing the link, I've upvoted and will see if I can get others to jump in so we can gain some traction.
BJSteiger on August 21, 2023
Hello All... We have an internal marketing team and we are looking at using Service Hub to service our global company. We are attempting to move our task management and support of requests all to HubSpot. However, we are struggling to wrap our h read more
1 upvote
4 Replies
September 01, 2023 15:33
@BJSteiger Sure thing! For enhancements I would recommend the Customer Service Portal HubSpot app. It works similarly to the native portal but more
laurabren on August 15, 2023
Hi all! We have a lot of team members who need access to the narrative/long-form responses that our customers provide on our surveys (specifically, the "please tell us why you chose this score" follow-up question in an NPS survey). We recent read more
1 upvote
6 Replies
Community Manager
August 18, 2023 06:23
Hi @laurabren , Thank you for reaching out to the Community and for the additional information! @Josh thank you very much for your help! I'd more
ADelcheva on August 04, 2023
Hi, I want to create a survey asking the recipient a set of questions about a subject, each question being a 5-level score (1-5). The questions are divided into sub-categories, each of them having a different weight (in %) that should be applied read more
0 upvote
3 Replies
Accepted Solution
Thought Leader | Diamond Partner
August 08, 2023 09:13
Happy to help @PamCotton and @ADelcheva To start, you'll need to create a custom feedback survey. You can create a survey with more
HKeller on July 27, 2023
My team has stumbled across a bug with the pages option in the survey builder. Expected Outcome: Users will not be able to advance through the steps of a survey without completing required fields in each step. Actual outcome: The form will let yo read more
1 upvote
4 Replies
Accepted Solution
Community Manager
July 27, 2023 15:56
Hi @HKeller , Thanks for reaching out to the Community and for reporting this! I can see that you currently have a ticket open with more
ENnah on July 25, 2023
Pls how do I get a learning video for customer feedback. I am new here
0 upvote
1 Reply
Accepted Solution
Key Advisor | Partner
July 25, 2023 07:10
Hey Edikan! The academy generally has the best video resources, there's a great one here on setting up feedback surveys within HubSpot! more
TCornRain on July 19, 2023
We are a B2B business. We leverage the Feedback tooling in our Enterprise Service Hub to send out an NPS to our main stakeholders across accounts regularly. Ideally, whenever someone fills out the survey a task would be automated for the account Man read more
0 upvote
1 Reply
Recognized Expert | Platinum Partner
July 19, 2023 14:59
Hi @TCornRain , In my opinion, if your latter option is closer I would create a workflow that copies the Account Owner from the Company more
CTomlinson5 on July 19, 2023
We are sending out a Hubspot message to clients to rate our service once we have closed off a service request from the client. Clients often reply and do not include their email - feedback logged as "Unknown Contact" . Viewing the response of the read more
1 upvote
3 Replies
Accepted Solution
Thought Leader | Elite Partner
July 20, 2023 08:44
Hi @CTomlinson5 . Welcome to the Community! Like @BérangèreL (thanks for the tag!) I'm looking some detail if you could. When we create and more
MG15 on July 17, 2023
Hello! Currently, we have a snippet with a link to a custom CSAT survey that we send through in a reply email when we close a ticket (prefer this over sending a separate automated email after closing a ticket). Just wondering if there is a way t read more
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
July 18, 2023 00:07
Hi @MG15 , To achieve this, you'd have to create the survey as an automated email, not a web page. The moment you decide to make it a page more
BlynnWills42 on July 07, 2023
I cannot get a custom survey to send. I have made one before with no problems, for some reason this time it is not sending to our customers. It is marked as published and has over 4,000 contacts it's supposed to be sent to. Am I missing a step?
0 upvote
3 Replies
Key Advisor | Partner
July 11, 2023 05:28
Hmmm, unusual. I wonder if there's another survey affecting this. Is there any error/warning for the contacts under their listing in the "not sent" more
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