Hello, we are using a ticket pipeline with several automations through our customers journey with our product. I would like to add another automation which would be triggered once a ticket reached a certain stage; I would like to send a NPS read more

How can I create a CSAT survey that is associated with the ticket instead of the contact? I was just chatting with support and they are telling me there is no way to do this with CSAT which is strange to me because this is the EXACT use case for CSA read more

Hi there! I know this has been discussed in other ways and found many similar ideas regarding CES/CSAT surveys but I cannot really find a solution to this. It's possible that there is no solution for this, but that would be really disappoint read more

Hello All... We have an internal marketing team and we are looking at using Service Hub to service our global company. We are attempting to move our task management and support of requests all to HubSpot. However, we are struggling to wrap our h read more

Hi all! We have a lot of team members who need access to the narrative/long-form responses that our customers provide on our surveys (specifically, the "please tell us why you chose this score" follow-up question in an NPS survey). We recent read more

Hi, I want to create a survey asking the recipient a set of questions about a subject, each question being a 5-level score (1-5). The questions are divided into sub-categories, each of them having a different weight (in %) that should be applied read more

My team has stumbled across a bug with the pages option in the survey builder. Expected Outcome: Users will not be able to advance through the steps of a survey without completing required fields in each step. Actual outcome: The form will let yo read more

Pls how do I get a learning video for customer feedback. I am new here

We are a B2B business. We leverage the Feedback tooling in our Enterprise Service Hub to send out an NPS to our main stakeholders across accounts regularly. Ideally, whenever someone fills out the survey a task would be automated for the account Man read more

We are sending out a Hubspot message to clients to rate our service once we have closed off a service request from the client. Clients often reply and do not include their email - feedback logged as "Unknown Contact" . Viewing the response of the read more

Hello! Currently, we have a snippet with a link to a custom CSAT survey that we send through in a reply email when we close a ticket (prefer this over sending a separate automated email after closing a ticket). Just wondering if there is a way t read more

I cannot get a custom survey to send. I have made one before with no problems, for some reason this time it is not sending to our customers. It is marked as published and has over 4,000 contacts it's supposed to be sent to. Am I missing a step?