Customer Feedback Tool

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HMoura on March 24, 2023
Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura
0 upvote
0 Reply
HMoura on March 23, 2023
Hi. With the feedback response, I want to show more informations about this client (contact, e-mail, profile...). How can I show other information with the feedback response?
0 upvote
2 Replies
March 24, 2023 02:00
Thanks @kvlschaefer for mentioning my solution! 😊 @HMoura here’s what you need to do: Head to „Reports” (Reports on the main more
OllyLD on March 21, 2023
Hi All, So setting up automation in last few days this worked well but all of a sudden no changes were made but the surveys do not work. To explain how we have this set up: So we have Support Pipeline, and a Feedback NL and Feedback UK Pi read more
1 upvote
1 Reply
Key Advisor | Platinum Partner
March 21, 2023 18:35
Hey @OllyLD , thanks for reaching out! This is super weird. Looking at the HubSpot Knowledge Base article on support surveys , there's some more
airwolfke on March 18, 2023
I would like to conduct a simple customer satisfaction survey. I notice that Hubspot has one but it's only available for the PRO user, this is way overkill over me. I would like to upgrade to "starter" but not to pro. Is there another way to use Hu read more
0 upvote
1 Reply
Hall of Famer | Partner
March 18, 2023 01:51
Hi @airwolfke , There usually aren't any ways to trick HubSpot and make features accessible that require a higher subscription. That's also more
nilabiska on March 16, 2023
Hello Dear HubSpot Community, Hope you're all doing well. I have a question about the Reports section. Is it possible to create a report in which we can filter the feedback submissions based on subscription packages? I was wondering If we could read more
0 upvote
1 Reply
Community Manager
March 16, 2023 12:00
Hello @nilabiska , thank you for posting in our Community! I would like to share this screenshot with an idea for a report: And more
Juliaaa on March 14, 2023
Hi! Is it possible to create a table report about who responded and how (with links to specific contact records)? The default Feedback Survey reports show a pie chart with answers to each question, e.g., "Are you happy with the help provid read more
Accepted Solution
March 15, 2023 06:38
Hi @MiaSrebrnjak , Thanks for your message! Your feedback led me to the exact solution I was looking for: 1) Create a custom report with more
TBevan on February 23, 2023
Hello, I am looking to optimise my workflow and I wanted to ask some advice or see if anyone else is managing surveys the way I am intending. I imagine to some degree my current process is rather laborious. In essence, I am currently sending read more
0 upvote
2 Replies
Thought Leader | Partner
February 24, 2023 11:22
Thanks for the tag @kvlschaefer , sadly I don't have much to contribute for this one. @TBevan it will be difficult to offer guidance with more
OllyLD on February 08, 2023
Hi All Wonder if someone can advise. Whilst I know the Feedback surverys are sent in just one language I am trying to automate the process so that surverys are sent in the customers language. Currently we have it set up: Support Pipeli read more
0 upvote
2 Replies
February 09, 2023 09:22
Thanks for the reply. So an addition to this would be to have the email sent once the feedback has been received and not require it to change more
lstepany on February 07, 2023
Hi, I am trying to create a NPS survey and when I test it (adding a query string to the url) it keeps working even with no matching criteria. I wonder if anyone else had a similar experience?
0 upvote
2 Replies
February 09, 2023 00:28
Hi @Syeda_Fatima Thanks for answering. I simply copy past the query string and I have double checked it for typos, but when I set a value more
alexagatiss on January 23, 2023
Hi, I am creating a workflow and one of the emails I created and wanted to include was created in the service tab and has the "customer feedback email" tag. I can see that emails need to be automated and published to be included in a workflow. I lik read more
0 upvote
1 Reply
Accepted Solution
Thought Leader | Partner
January 23, 2023 15:53
@alexagatiss according to the knowledge base article , feedback surveys can't be included in the workflow automation, only from within the more
ocorcoran on January 20, 2023
It would be really helpful if the "cancel or reschedule" meeting pages were customizable to match up with client branding on the initial meeting page.
1 upvote
3 Replies
Accepted Solution
Thought Leader | Partner
January 20, 2023 12:30
Hi @ocorcoran this is a great idea! I recommend adding it to the Ideas Discussion which is monitored by the HubSpot Product Team 🙂
GeoB on January 13, 2023
I asked this question in help chat, and apparently, it is not possible because the response does not include the pipeline. By creating four default CES surveys and selecting four different pipelines for each one, it would have allowed me to repo read more
0 upvote
8 Replies
January 17, 2023 09:09
I apologize for any confusion. It is possible to include a hidden field on the CES survey by using a custom property with the dropdown select field more
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