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Customer Feedback Tool

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Solved
DMagnusson on July 07, 2025
Send surveys to active list
Hi! Id like to send surveys to specific contacts that is included in an active list. To my understanding this is not possible. I tried to create a workaround by creating a workflow that updates an static list based on contacts added/removed from a read more
Reply Feedback Surveys How-To Workaround
1 upvote
3 Replies
Accepted solution
Crystal_Hopper
Key Advisor | Elite Partner
July 07, 2025 09:58
Hi @DMagnusson ! Is this a limitation of the Survey tool you're using? Which one are you using? It is possible to send Emails from HubSp...read more
Solved
JStamm on January 22, 2025
NPS/CSAT Survey Criteria
We'd like to start using the NPS and/or CSAT survey tools in Hubspot but we only want to send surveys to specific contact types that are associated with tickets from specific pipelines. I cannot seem to create that criteria within the survey tool s read more
Reply Feedback Surveys How-To Workaround
0 upvote
2 Replies
Accepted solution
aviafriat26
Participant | Diamond Partner
January 23, 2025 16:23
You’re right—HubSpot surveys only use static lists, not active ones. A simple workaround is to create your active list with the right criteria and th...read more
Solved
Juliaaa on March 14, 2023
Feedback Survey reports with links to specific contact records
Hi! Is it possible to create a table report about who responded and how (with links to specific contact records)? The default Feedback Survey reports show a pie chart with answers to each question, e.g., "Are you happy with the help provid read more
Reply Contacts Feedback Surveys Reports Service Workaround
0 upvote
3 Replies
Accepted solution
Juliaaa
Participant | Gold Partner
March 15, 2023 09:38
Hi @MiaSrebrnjak , Thanks for your message! Your feedback led me to the exact solution I was looking for: 1) Create a custom report with ...read more
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