We are attempting to implement a support survey for our technical support tickets. Unfortunately I find myself contending with some limitations. What I would like to do: When a support ticket closes, I would like to send the contact a survey Beitrag ansehen

We currently have CSAT surveys send based on a deal close date. So for example 20 days after their deal close date they receive a survey. They receive a different survey after 6 months. I want to make sure they receive these surveys for EACH dea Beitrag ansehen

I noticed you can't automate a follow up message if a client doesn't complete your NPS survey request on the first attempt. Something similar to the popup form functionality in marketing hub would be useful. Thanks!

Hello, I want to be able to auto send the CSAT survey when a ticket is set to closed, but it seems HS won't allow me to re-enroll customers who have already been sent the survey. Ideally, I'd like to send to any contact who have a ticket set to Beitrag ansehen

I'm looking for a way to create a QA form or other, that can be customised and attached to a service ticket so that we can complete quality control and coaching for our customer service agents. Does anyone already do this, is it avaialble in hubspot Beitrag ansehen

Hello, One question regarding NPS Surveys... We see that not all of our customers are responding the NPS Survey when we send it to them (obviously)... That's why we want someone to call our clients asking them for a response over the phone and Beitrag ansehen

Hello, Currently the CSAT survey can only be sent to selected contacts based on a property they have. We would like to be able to manually select which contacts to send the CSAT survey to each time we deploy it as we would like to use it for eva Beitrag ansehen

Let's say I want to make some research on another site (not connected to HubSpot) but want to use HubSpot for gathering results and analysis, Is it possible to insert Hubspot Survey (Customer Satisfaction Survey) to any site (not a HubSpot) as a scr Beitrag ansehen

For our NPS survey I have created enrollment triggers to property target customers. I would like to send the NPS on a recurring schedule, say 3 months. In order to have the NPS sent again in 3 months, do I need to set the "re-enroll contacts" option Beitrag ansehen

I have a contact property ("NPS Recipient") to control who will receive our loyalty survey. If I set the survey up to use that property to determine recipients, will the initial survey be sent to all who match once the survey is published? Beitrag ansehen

Is usless for us to send surveys only with properties. We should be able to send it via workflows with contacts actions.

Im using the NPS survey for the first time. Bit of a shame that you cant have multiple experiments running. I have 2000 customers that I wanted to survey but phasing it over the period of a year rather than in bulk all at once. Has anyone figured ou Beitrag ansehen