Customer Feedback Tool

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Solved
James-Preseem on September 17, 2020
We are attempting to implement a support survey for our technical support tickets. Unfortunately I find myself contending with some limitations. What I would like to do: When a support ticket closes, I would like to send the contact a survey read more
21 upvotes
8 Replies
Accepted Solution
Tom
HubSpot Product Team
April 07, 2021 08:46
Hi all! Thanks for tagging us in here. Sorry for the delay in response time. I'm going to bring up the automation and ticket specific requests wit...read more
sanicholas on August 28, 2020
I'm trying to set up an NPS survey to trigger off of Salesforce campaign membership. Under the Recipients tab in the survey, I chose Start from scratch , then Contact property . I then selected Salesforce Campaign IDs and the is any read more
0 upvote
2 Replies
Key Advisor
September 17, 2020 02:10
Hello, Can you first make sure HubSpot is indeed tracking the Sales Force campaign ID? If so, try contains any of instead of equals any of. Copy and p...read more
Solved
vhorsen on July 17, 2020
We currently have CSAT surveys send based on a deal close date. So for example 20 days after their deal close date they receive a survey. They receive a different survey after 6 months. I want to make sure they receive these surveys for EACH dea read more
1 upvote
7 Replies
Accepted Solution
Community Manager
August 14, 2020 06:39
Hi @vhorsen Thank you for the information and apologize for the delay! Looking at your screenshot, since surveys are based in a contact, the...read more
rikmaris on July 15, 2020
Hi, We use HubSpot live chat widget on our website, and we are logging them on the contact. We want to send an CSAT survey to this contacts. But i can't find any property to select them.
4 upvotes
2 Replies
Contributor
July 15, 2020 13:57
HI, Thanks for your answer. I understand how i can sent an survey after a ticket is closed. Im looking for the property that i can use to s...read more
Solved
JNBds on June 19, 2020
I noticed you can't automate a follow up message if a client doesn't complete your NPS survey request on the first attempt. Something similar to the popup form functionality in marketing hub would be useful. Thanks!
14 upvotes
4 Replies
Accepted Solution
HubSpot Employee
September 01, 2020 06:28
@JNBds I believe this is similar to the question in this post - https://community.hubspot.com/t5/Customer-Feedback-Tool/How-to-resend-survey-feedb...read more
Solved
JanB on May 19, 2020
Hello, I want to be able to auto send the CSAT survey when a ticket is set to closed, but it seems HS won't allow me to re-enroll customers who have already been sent the survey. Ideally, I'd like to send to any contact who have a ticket set to read more
1 upvote
5 Replies
Accepted Solution
Recognized Expert | Platinum Partner
May 21, 2020 06:38
hi @JanB hope you are doing well. I think that what you are looking for is the CES survey. In this case you can send it automatically when a...read more
Respiratorycare on May 12, 2020
Services
0 upvote
1 Reply
HubSpot Alumni
May 13, 2020 08:41
Hi @Respiratorycare , Thanks for reaching out. Do you mind sharing more about you're looking for? What is your end goal and what roadblocks...read more
TSIAdmin on March 03, 2020
As a potential new user, I'm wondering if there are any Hubspot users out there who are small (6-10 users), use the platform to manage long-term client relationships (our service is an 18-24-month process with an ongoing maintenance relationship aft read more
0 upvote
5 Replies
Key Advisor
March 06, 2020 10:07
This is a very interesting and quite a complex use-case @TSIAdmin . At a conceptual level, something you need to consider is that HubSpot canno...read more
Solved
Astocker on February 13, 2020
I'm looking for a way to create a QA form or other, that can be customised and attached to a service ticket so that we can complete quality control and coaching for our customer service agents. Does anyone already do this, is it avaialble in hubspot read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Gold Partner
February 14, 2020 13:02
Hi @Astocker Could you add the fields, from your QA form, as Custom Properties in the Ticket? Then you could create a new Ticket Stage...read more
Solved
dlozano on January 13, 2020
Hello, One question regarding NPS Surveys... We see that not all of our customers are responding the NPS Survey when we send it to them (obviously)... That's why we want someone to call our clients asking them for a response over the phone and read more
3 upvotes
3 Replies
Accepted Solution
Contributeur de premier rang
May 21, 2020 09:03
Sadly, you are not able to manually fill in NPS surveys/scores. This is something we actually had a bit of an issue considering when we moved to HubS...read more
SteveMatlick on December 19, 2019
Hi, We set up an NPS survey that we want to unpublish for now. Does unpublishing a survey delete all prior results or are those results retained and then just added to if the survey is re-published? Thanks!
0 upvote
1 Reply
HubSpot Employee
December 23, 2019 08:34
Hi @SteveMatlick , Let's dive right in! To start, I can confirm that unpublishing a live Survey will retain all historical submissions/data for ...read more
Solved
beckyforster03 on December 03, 2019
Hello, Currently the CSAT survey can only be sent to selected contacts based on a property they have. We would like to be able to manually select which contacts to send the CSAT survey to each time we deploy it as we would like to use it for eva read more
0 upvote
1 Reply
Accepted Solution
HubSpot Employee
December 04, 2019 01:50
Hi @beckyforster03 , When creating a CSAT survey you are able select "Email Address" from the "Recipients" tab. This will allow you to define ...read more
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