Can we get functionality to exclude auto-replies (like out-of-office or confirmation emails) from SLA tracking in Help Desk? Most SaaS/IaaS businesses (ours included) support other service organisations, so auto-responses are constant. Right now, t read more

We are hopeful to collect feedback from our contacts that unsubscribe from our emails, asking them a quick couple of questions about why specifically they are unsubscribing. I can't seem to figure out how to do this... does HubSpot have this feature read more

Hello, Just getting started with the Survey Tool from HubSpot. If there are contact properties that already exist, is it best practice to copy those contact properties, e.g. into the Feedback properties? Seems redundant to create survey question op read more

Hi Community, I hope you are all well. I might be asking a silly question. I am trying to delete a NPS score rating that one of our client didn't mean to give and was purely an error. For some reason I cannot find a way to get to remove a read more

Hello ! I'm trying to use the Customer Success Workspace in BETA , and it looks great ! I wanted to implement it for our Account Managers, to follow up on their Enterprises and monitor activities. Right now, they have Sales Subscription and not read more

We're creating our service hub to use pipelines as ticketing spaces for each department. We've encounted that any user with access to the Service Hub and Help Desk can send an email from any inbox on the account. We want to limit a users ability to read more

I'd like to add the Tags and Associated Contact ID in reporting so that my team can easily categorize and open a contact record based on the type of tags that are on the feedback records. Currently, this is not possible in standard or custom rep read more

Hi, everyone! We're trying to send a CSAT Survey to contacts that have recently engaged with our Customer Service team. The initial send out is for existing contacts with closed tickets, but moving forward, we want to automate this through a Workfl read more

Hi everyone, We are using the customer satisfaction survey tool and it's working well. When a customer completes a survey, several of our team members recieve a notification email. The notification email only includes the survey question and how th read more

Hi All, So setting up automation in last few days this worked well but all of a sudden no changes were made but the surveys do not work. To explain how we have this set up: So we have Support Pipeline, and a Feedback NL and Feedback UK Pi read more

Hi! Is it possible to create a table report about who responded and how (with links to specific contact records)? The default Feedback Survey reports show a pie chart with answers to each question, e.g., "Are you happy with the help provid read more

Hi, I am creating a workflow and one of the emails I created and wanted to include was created in the service tab and has the "customer feedback email" tag. I can see that emails need to be automated and published to be included in a workflow. I lik read more