Customer Feedback Tool

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KWhittier le Septembre 27, 2024
I have added this twice as an idea; however, neither my colleagues nor Hubspot support can see it, so I'm sharing it as a message instead. Here are my previous idea submissions just in case someone can access them: first attempt , second attempt. Lire la suite
0 Mention J'aime
5 Réponses
Solution Acceptée
Gestionnaire de communauté
Septembre 27, 2024 16:07
Thanks for the feedback, @KWhittier ! This is a question that comes up a lot, so I agree it would be helpful to have a better notification of tha...Lire la suite
Résolues
STyson le Février 07, 2024
Hi, I can not figure out where I'm supposed to post this. The chat option offered no support and only directed me here. I have a landing page to collect emails for a newsletter ( sillygoosestudios.ca/newsletter) . This is the only landing lage that Lire la suite
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1 Réponse
Solution Acceptée
Leader d'opinion | Partenaire solutions Platinum
Février 07, 2024 09:55
Hey @STyson if you see the HubSpot logo on the top right of you page it means you have access to that page. From what I can tell it looks like y...Lire la suite
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SeanB_407 le Novembre 01, 2023
I'd like to add the Tags and Associated Contact ID in reporting so that my team can easily categorize and open a contact record based on the type of tags that are on the feedback records. Currently, this is not possible in standard or custom rep Lire la suite
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2 Réponses
Solution Acceptée
Leader d'opinion | Partenaire solutions Platinum
Novembre 03, 2023 09:24
Hey @SeanB_407 have you tried selecting the association labels you want to see? These 'd be the steps and the result... If not, ...Lire la suite
laurabren le Août 15, 2023
Hi all! We have a lot of team members who need access to the narrative/long-form responses that our customers provide on our surveys (specifically, the "please tell us why you chose this score" follow-up question in an NPS survey). We recent Lire la suite
1 Mention J'aime
6 Réponses
Gestionnaire de communauté
Août 18, 2023 06:23
Hi @laurabren , Thank you for reaching out to the Community and for the additional information! @Josh thank you very much for your help! I'd li...Lire la suite
nilabiska le Mars 16, 2023
Hello Dear HubSpot Community, Hope you're all doing well. I have a question about the Reports section. Is it possible to create a report in which we can filter the feedback submissions based on subscription packages? I was wondering If we could Lire la suite
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1 Réponse
Gestionnaire de communauté
Mars 16, 2023 15:00
Hello @nilabiska , thank you for posting in our Community! I would like to share this screenshot with an idea for a report: And invi...Lire la suite
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Juliaaa le Mars 14, 2023
Hi! Is it possible to create a table report about who responded and how (with links to specific contact records)? The default Feedback Survey reports show a pie chart with answers to each question, e.g., "Are you happy with the help provid Lire la suite
Solution Acceptée
Participant
Mars 15, 2023 09:38
Hi @MiaSrebrnjak , Thanks for your message! Your feedback led me to the exact solution I was looking for: 1) Create a custom report with ...Lire la suite
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katherineladue le Octobre 07, 2021
Hi, is it possible to create a report that compares internal team member performance on CSAT surveys? We have a client who is using this as a sort of "support team leaderboard" in their other system and are considering switching to Service Hub, but Lire la suite
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4 Réponses
Solution Acceptée
Expert reconnu | Partenaire solutions Diamond
Octobre 08, 2021 08:00
Hi @katherineladue , I'm not saying it isn't possible, but I have never tracked this on an interaction-by-interaction basis. If you have one a...Lire la suite
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