Customer Feedback Tool

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RZarmer on August 28, 2023
Hello, we are using a ticket pipeline with several automations through our customers journey with our product. I would like to add another automation which would be triggered once a ticket reached a certain stage; I would like to send a NPS read more
0 upvote
3 Replies
August 30, 2023 09:29
Hi @RZarmer The calculation is automatic and you can check that from the Feedback tool area. But I haven't figured out yet how to show the more
TommasoSpagnoli on August 25, 2023
Hi there! I know this has been discussed in other ways and found many similar ideas regarding CES/CSAT surveys but I cannot really find a solution to this. It's possible that there is no solution for this, but that would be really disappoint read more
Thought Leader | Diamond Partner
September 18, 2023 16:41
@TommasoSpagnoli thanks for sharing the link, I've upvoted and will see if I can get others to jump in so we can gain some traction.
BJSteiger on August 21, 2023
Hello All... We have an internal marketing team and we are looking at using Service Hub to service our global company. We are attempting to move our task management and support of requests all to HubSpot. However, we are struggling to wrap our h read more
1 upvote
4 Replies
September 01, 2023 15:33
@BJSteiger Sure thing! For enhancements I would recommend the Customer Service Portal HubSpot app. It works similarly to the native portal but more
KAnton on May 03, 2023
There's no way that I can find to have a question show if X is answered, and then a separate question show if Y is answered. Anyone have a solution for this?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 03, 2023 11:18
Hi @KAnton , Currently not, no. Other user have requested this before: more
kasai on April 20, 2023
I would like to be able to set Japanese holidays
0 upvote
1 Reply
Hall of Famer | Partner
April 20, 2023 02:30
Hi @kasai , Which HubSpot tool are you referring to and how would you like the Japanese holidays to affect that tool exactly? Best more
nilabiska on March 16, 2023
Hello Dear HubSpot Community, Hope you're all doing well. I have a question about the Reports section. Is it possible to create a report in which we can filter the feedback submissions based on subscription packages? I was wondering If we could read more
0 upvote
1 Reply
Community Manager
March 16, 2023 15:00
Hello @nilabiska , thank you for posting in our Community! I would like to share this screenshot with an idea for a report: And more
ocorcoran on January 20, 2023
It would be really helpful if the "cancel or reschedule" meeting pages were customizable to match up with client branding on the initial meeting page.
3 Replies
Accepted Solution
Thought Leader | Diamond Partner
January 20, 2023 15:30
Hi @ocorcoran this is a great idea! I recommend adding it to the Ideas Discussion which is monitored by the HubSpot Product Team 🙂
RN8 on October 12, 2022
Hello Team, is it possible to configure feedback survey links in a way that the respondents are not able to respond to/modify the response to a survey beyond X days of receving the link
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
October 12, 2022 06:09
Hi @RN8 , Not that I know of, there aren't any options for survey expiration / closing. I'd recommend submitting this to the HubSpot Ideas more
yakcali on October 07, 2022
Hello, I created a CSAT survey (email). I wonder if there is any way to resend the same survey to non-responsive customers for a second or third time?
1 upvote
1 Reply
Community Manager
October 10, 2022 07:30
Hi @yakcali , Thanks for reaching out! For re-surveying contacts, certain checks need to fit under the criteria for re-enrollment when more
DSwanich9 on June 10, 2022
We are trying to trigger an email to those contacts that left a positive/happy CSAT survey to ask if they wouldnt mind leaving a review on an external review platform. However we're not able to associate the email from teh customer service rep read more
0 upvote
5 Replies
Thought Leader | Diamond Partner
June 13, 2022 22:17
@DSwanich9 I stumbled across your question looking for insights and ideas to tie surveys with review requests and while I see your point about more
rbharris1 on May 23, 2022
Hi, all! I created a two-question custom feedback survey. The first question is a "Rating" type question and the second question is the "NPS type question. Here's what it looks like in the designer:   When I view the live survey on a desktop read more
Community Manager
May 24, 2022 14:44
Hi @rbharris1 , Thank you for feedback! Feedback surveys are designed to be mobile responsive. The appearance of a survey can look more
fiberpunk on March 25, 2022
Hi guys, Here is my observation: - I can add hidden fields in Forms (eg. needed for UTM information), but not in Feedback Surveys - I can add Campaigns to Forms, but not to Feedback Surveys - I can add dependent fields in Forms, but not in F read more
2 Replies
March 29, 2022 05:35
Thanks @karstenkoehler , I have added the idea here: more
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