Customer Feedback Tool

I want to create a custom survey. I created the property (1-10) and follow-up questions with conditional logic. The issue is that, compared to the HubSpot native CSAT survey, the question does not show up in the email itself; instead, it just ha read more

Hi all - with the scores from the CES, CSAT, and NPS surveys - is there a way/widget/plug-in to use the scores on our website? I'm imagining being able to use them in the footer to say "our CES is 6.9 over the last 60 days" - with the 6.9 bein read more

Hi. I want to produce a survey that asks for specific feedback on the individuals the customer worked with. These are stored as properties in Hubspot as Account Owner and CS Owner. Has anyone managed to pull these properties through to a feedback s read more

A hubspot sales rep created a new hub for us instead of upgrading our current hub, and we keep getting told that billing support will reach out, but we haven't gotten one message from them. I've called twice and submitted 2 more support tickets and read more

Hi everyone, I’m trying to build something inside HubSpot where each customer can log in to the customer portal and see their own subscription details — grouped by products. I have two main objects involved: Contacts and Subscriptions. I’ve also c read more

I want to create a Company Property that is an average NPS score based on the NPS Property of every Contact associated with that Company. Please advise on the best way to accomplish this.

Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want read more

I want to send a reminder to non-responders to a Customer Satisfaction Survey (CSAT), but that feature appears to be available only for Custom Surveys. I can't see how to construct a Custom Survey to mimic a CSAT survey and, anyway, I can't use toke read more

I need to create a workflow that triggers every time someone submitts a spesific feedback survey (even if they do multiple times). I somehow cant find the rigth way to set up these triggers. Any help? I was thinking about doing this thru lists, bu read more

I’m seeking assistance with setting up an automated workflow to update customer sentiment scores based on specific activity triggers such as emails, calls, and meetings. The goal is to: Increase or decrease scores based on specific keywords identi read more

We have deals that may have multiple contacts tagged with different association labels. How can we trigger a customer satisfaction survey to be sent when a deal closes, but only to the contacts associated with the deal with a certain association read more

Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more