I want to create a Company Property that is an average NPS score based on the NPS Property of every Contact associated with that Company. Please advise on the best way to accomplish this.

Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want read more

I want to send a reminder to non-responders to a Customer Satisfaction Survey (CSAT), but that feature appears to be available only for Custom Surveys. I can't see how to construct a Custom Survey to mimic a CSAT survey and, anyway, I can't use toke read more

I need to create a workflow that triggers every time someone submitts a spesific feedback survey (even if they do multiple times). I somehow cant find the rigth way to set up these triggers. Any help? I was thinking about doing this thru lists, bu read more

I’m seeking assistance with setting up an automated workflow to update customer sentiment scores based on specific activity triggers such as emails, calls, and meetings. The goal is to: Increase or decrease scores based on specific keywords identi read more

We have deals that may have multiple contacts tagged with different association labels. How can we trigger a customer satisfaction survey to be sent when a deal closes, but only to the contacts associated with the deal with a certain association read more

Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more

I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more

Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more

I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more

Hi, this my site. need help about your help. Please review it and give me some suggestions.

Hi team We are moving from Trello to hubspot, and trello has a feature whereby any specific comment can be directly linked to, and is highlighted A direct link to a comment is possible, but not a *reply* to that comment... is it possible to read more