Customer Feedback Tool

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Solved
AFranklin4 on May 14, 2025
I want to create a Company Property that is an average NPS score based on the NPS Property of every Contact associated with that Company. Please advise on the best way to accomplish this.
0 upvote
2 Replies
Accepted solution
Top Contributor | Platinum Partner
May 15, 2025 09:35
Hey @AFranklin4 ! Unfortunately this isn't possible yet 😞 But you can upvote the idea! - https://community.hubspot.com/t5/HubSpot-Ideas/Ab...read more
Solved
DShute on March 11, 2025
Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want read more
Accepted solution
Contributor | Elite Partner
March 11, 2025 17:30
Hi there, Yes, you can absolutely do this! Here is a step by step guide: Define Survey Contact Criteria In summary of the guide,...read more
Solved
wmflan39 on February 13, 2025
I want to send a reminder to non-responders to a Customer Satisfaction Survey (CSAT), but that feature appears to be available only for Custom Surveys. I can't see how to construct a Custom Survey to mimic a CSAT survey and, anyway, I can't use toke read more
1 upvote
9 Replies
Accepted solution
Most Valuable Member | Diamond Partner
February 14, 2025 13:34
Hey there @wmflan39 (thanks for the tag @kennedyp 😊 ) Have you submitted this as a feature idea? I'd definitely do that. As for ...read more
Solved
HenrikHS on December 04, 2024
I need to create a workflow that triggers every time someone submitts a spesific feedback survey (even if they do multiple times). I somehow cant find the rigth way to set up these triggers. Any help? I was thinking about doing this thru lists, bu read more
0 upvote
7 Replies
Accepted solution
Hall of Famer | Partner
December 04, 2024 07:50
@HenrikHS you can further limit enrollment by Survey ID / Survey Name / Survey CRM ID of course.
Solved
AGomes59 on December 01, 2024
I’m seeking assistance with setting up an automated workflow to update customer sentiment scores based on specific activity triggers such as emails, calls, and meetings. The goal is to: Increase or decrease scores based on specific keywords identi read more
1 upvote
4 Replies
Accepted solution
Most Valuable Member | Diamond Partner
February 14, 2025 14:13
Hey there @AGomes59 . While you can't re-enroll in workflows with multiple triggers, you can create separate workflows for each trigger type and hav...read more
Solved
PHoff on May 23, 2024
We have deals that may have multiple contacts tagged with different association labels. How can we trigger a customer satisfaction survey to be sent when a deal closes, but only to the contacts associated with the deal with a certain association read more
0 upvote
4 Replies
Accepted solution
Top Contributor | Gold Partner
May 29, 2024 17:15
Hi Paul, I used your inquiry as inspiration for a detailed 'how to' that I try to do weekly. Check it out below. Feel free to watch it on a fas...read more
JAutry on April 18, 2024
Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more
0 upvote
3 Replies
Community Manager
April 19, 2024 10:05
Hi @JAutry , I've seen the latest communication from the billing team that you should have received in your email today. I'll send it to yo...read more
Solved
SSandelius on February 14, 2024
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more
1 upvote
2 Replies
Accepted solution
Most Valuable Member | Diamond Partner
February 19, 2024 09:27
Hi @SSandelius and welcome to the Community! If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...read more
Solved
JoshVe on February 14, 2024
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more
0 upvote
3 Replies
Accepted solution
Recognized Expert | Diamond Partner
February 14, 2024 09:56
Hey @JoshVe This will be your Triggers: And in the next action you can send your CSAT surveys to your customers Let me know if ...read more
Solved
TS-Zirco on February 07, 2024
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more
1 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
February 07, 2024 12:28
Hi @TS-Zirco , Unfortunately not, no. You would have to set up three separate survey questions as scales. Best regards!
DConway8 on November 11, 2023
Hi, this my site. need help about your help. Please review it and give me some suggestions.
0 upvote
1 Reply
Guide | Gold Partner
November 11, 2023 13:15
Hi, @DConway8 , the calculator itself doesn't work. The homepage is too long, the headings are not that different visually to the text, so it...read more
Solved
Neil_C on November 06, 2023
Hi team We are moving from Trello to hubspot, and trello has a feature whereby any specific comment can be directly linked to, and is highlighted A direct link to a comment is possible, but not a *reply* to that comment... is it possible to read more
1 upvote
6 Replies
Accepted solution
Guide | Gold Partner
November 07, 2023 11:05
Hey @Neil_C . So, I saw what you're trying to do and it totally makes sense. It would be cool to link to a specific reply to a comment, right? ...read more
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