Customer Feedback Tool

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JAutry on April 18, 2024
customer service
Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more
Reply Professional
0 upvote
3 Replies
DianaGomez
Community Manager
April 19, 2024 10:05
Hi @JAutry , I've seen the latest communication from the billing team that you should have received in your email today. I'll send it to yo...read more
Solved
SSandelius on February 14, 2024
Aggregating Responses Across Different Surveys
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more
Reply Professional
1 upvote
2 Replies
Accepted Solution
danmoyle
Most Valuable Member | Elite Partner
February 19, 2024 09:27
Hi @SSandelius and welcome to the Community! If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...read more
Solved
JoshVe on February 14, 2024
CSAT Reviews Rules
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more
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0 upvote
3 Replies
Accepted Solution
Jigar_Thakker
Key Advisor | Diamond Partner
February 14, 2024 09:56
Hey @JoshVe This will be your Triggers: And in the next action you can send your CSAT surveys to your customers Let me know if ...read more
Solved
TS-Zirco on February 07, 2024
Customer Survey Matrix Rating Question Type
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more
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0 upvote
4 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
February 07, 2024 12:28
Hi @TS-Zirco , Unfortunately not, no. You would have to set up three separate survey questions as scales. Best regards!
DConway8 on November 11, 2023
Need Your Feedback Support For My Website
Hi, this my site. need help about your help. Please review it and give me some suggestions.
Reply Professional
0 upvote
1 Reply
elizheleva
Top Contributor | Platinum Partner
November 11, 2023 13:15
Hi, @DConway8 , the calculator itself doesn't work. The homepage is too long, the headings are not that different visually to the text, so it...read more
Neil_C on November 06, 2023
Allow a direct link to a reply to a comment
Hi team We are moving from Trello to hubspot, and trello has a feature whereby any specific comment can be directly linked to, and is highlighted A direct link to a comment is possible, but not a *reply* to that comment... is it possible to read more
Reply Free Professional Starter
1 upvote
6 Replies
Neil_C
Participant
November 14, 2023 14:22
https://community.hubspot.com/t5/HubSpot-Ideas/Allow-direct-linking-to-comments-and-replies-to-comments/idi-p/879515#M160601 Upvote away!
RZarmer on August 28, 2023
Sending NPS survey to contact associated with ticket and show result in ticket
Hello, we are using a ticket pipeline with several automations through our customers journey with our product. I would like to add another automation which would be triggered once a ticket reached a certain stage; I would like to send a NPS read more
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0 upvote
3 Replies
TommasoSpagnoli
Participant
August 30, 2023 09:29
Hi @RZarmer The calculation is automatic and you can check that from the Feedback tool area. But I haven't figured out yet how to show the re...read more
TommasoSpagnoli on August 25, 2023
SURVEY - Filter by tickets and add Ticket ID in email Body
Hi there! I know this has been discussed in other ways and found many similar ideas regarding CES/CSAT surveys but I cannot really find a solution to this. It's possible that there is no solution for this, but that would be really disappoint read more
Reply Feedback Surveys Professional Tickets
1 upvote
7 Replies
Jnix284
Most Valuable Member | Elite Partner
September 18, 2023 16:41
@TommasoSpagnoli thanks for sharing the link, I've upvoted and will see if I can get others to jump in so we can gain some traction.
BJSteiger on August 21, 2023
Customer Portal Lifecycle
Hello All... We have an internal marketing team and we are looking at using Service Hub to service our global company. We are attempting to move our task management and support of requests all to HubSpot. However, we are struggling to wrap our h read more
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1 upvote
4 Replies
DStaat
Participant
September 01, 2023 15:33
@BJSteiger Sure thing! For enhancements I would recommend the Customer Service Portal HubSpot app. It works similarly to the native portal but th...read more
Solved
KAnton on May 03, 2023
Is there a way to introduce survey logic to a feedback survey?
There's no way that I can find to have a question show if X is answered, and then a separate question show if Y is answered. Anyone have a solution for this?
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0 upvote
1 Reply
Accepted Solution
karstenkoehler
Hall of Famer | Partner
May 03, 2023 11:18
Hi @KAnton , Currently not, no. Other user have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Conditional-logic-neede...read more
kasai on April 20, 2023
Holiday Settings
I would like to be able to set Japanese holidays
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0 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
April 20, 2023 02:30
Hi @kasai , Which HubSpot tool are you referring to and how would you like the Japanese holidays to affect that tool exactly? Best regar...read more
nilabiska on March 16, 2023
Creating a Feedback Submissions Report based on Subscription Packs
Hello Dear HubSpot Community, Hope you're all doing well. I have a question about the Reports section. Is it possible to create a report in which we can filter the feedback submissions based on subscription packages? I was wondering If we could read more
Reply Professional Reports
0 upvote
1 Reply
PamCotton
Community Manager
March 16, 2023 15:00
Hello @nilabiska , thank you for posting in our Community! I would like to share this screenshot with an idea for a report: And invi...read more
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