We have deals that may have multiple contacts tagged with different association labels. How can we trigger a customer satisfaction survey to be sent when a deal closes, but only to the contacts associated with the deal with a certain association read more

Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more

I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more

Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more

I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more

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Hi team We are moving from Trello to hubspot, and trello has a feature whereby any specific comment can be directly linked to, and is highlighted A direct link to a comment is possible, but not a *reply* to that comment... is it possible to read more

Hello, we are using a ticket pipeline with several automations through our customers journey with our product. I would like to add another automation which would be triggered once a ticket reached a certain stage; I would like to send a NPS read more

Hi there! I know this has been discussed in other ways and found many similar ideas regarding CES/CSAT surveys but I cannot really find a solution to this. It's possible that there is no solution for this, but that would be really disappoint read more

Hello All... We have an internal marketing team and we are looking at using Service Hub to service our global company. We are attempting to move our task management and support of requests all to HubSpot. However, we are struggling to wrap our h read more

There's no way that I can find to have a question show if X is answered, and then a separate question show if Y is answered. Anyone have a solution for this?

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