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Customer Feedback Tool

Pesquise soluções em Customer Feedback Tool ou faça uma pergunta

Solucionado

LoriD15 on Março 26, 2024

Different thank you pages depending on responses?

I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad Leia mais

Responder Feedback Surveys

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1 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Março 26, 2024 09:50

Hi @LoriD15 , For surveys this is not possible, no. For HubSpot forms, this was recently introduced in Sales and Service Enterprise subscripti...Leia mais

AMoreau7 on Março 03, 2024

Email to customer after conversation and/or ticket closed for NPS

Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your Leia mais

Responder Feedback Surveys

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2 Respostas

CPieterson

Membro

Março 16, 2024 13:42

Here's how you can set up an automated email workflow using Zapier to send a satisfaction survey to customers after a ticket or conversation is close...Leia mais

JoshVe on Fevereiro 28, 2024

CSAT not working

I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients

Responder Feedback Surveys

0 avaliações positivas

4 Respostas

haryw

Membro

Março 11, 2024 07:07

how did you know exact figures we can send this?

Solucionado

NKieran_Hyve on Janeiro 24, 2024

Same question across different surveys

We're about to create around 50 surveys with questions that are repeated across the surveys, these will be used annually or bi-annually, so repeated again the next year. We need to create a property per question per survey. As the questions are Leia mais

Responder Feedback Surveys

1 avaliações positivas

2 Respostas

Accepted Solution

OPerek-Clark

Top colaborador(a) | Parceiro Elite

Janeiro 25, 2024 10:34

Thanks for tagging me @BérangèreL ! Hi @NKieran_Hyve , I'd recommend editing the Label for the Feedback Submission Properties to have a uniqu...Leia mais

Solucionado

GMarkham on Janeiro 17, 2024

Trigger Survey upon ticket being moved to closed stage

Hello, I am working on an automation that will send the associated contact of a ticket's (email address) a custom survey. Question 1: What would that workflow look like? I've started it, to trigger when property value changes to Status: Clo Leia mais

Responder Feedback Surveys

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2 Respostas

Accepted Solution

danmoyle

Participante de valor | Parceiro Elite

Janeiro 19, 2024 08:19

Hey @GMarkham . I'd share the same resources as @BérangèreL here. Here's how I'd build this: Create custom survey Add the questions Edit ...Leia mais

Solucionado

Sdiddy407 on Novembro 01, 2023

Feedback and Reporting w/Tags

I'd like to add the Tags and Associated Contact ID in reporting so that my team can easily categorize and open a contact record based on the type of tags that are on the feedback records. Currently, this is not possible in standard or custom rep Leia mais

Responder Feedback Surveys Reports Service

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2 Respostas

Accepted Solution

Lucila-Andimol

Autoridade no assunto | Parceiro Platinum

Novembro 03, 2023 09:24

Hey @Sdiddy407 have you tried selecting the association labels you want to see? These 'd be the steps and the result... If not, ...Leia mais

enorberg on Outubro 17, 2023

Working around the survey restrictions - is this really the best way?

Hi, Looking for some feedback, and suggestions, on this workaround. Surely there must be a better way?! I'd be open to 3rd party tool, provided they can be fully integrated with Hubspot (for example, I'd like to be able to use the results in a scor Leia mais

Responder Feedback Surveys

1 avaliações positivas

2 Respostas

enorberg

Colaborador(a)

Outubro 17, 2023 05:58

Yes, already ruled that out unfortunately, but good suggestion otherwise.

Solucionado

TBevan on Outubro 10, 2023

New Feedback Form Module Format

Hello, I don't know where else to raise this as an idea, but I feel we need a multiple choice list module in the survey creation. Effectively, I'm looking to ask "Which of the following are you using or would like to use" then present a list wit Leia mais

Responder Feedback Surveys

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2 Respostas

Accepted Solution

TomM2

Conselheiro(a) de destaque | Parceiro

Outubro 10, 2023 07:26

Hey @TBevan this would be a great idea to post to the ideas forum as a feature request!

LÅsehällSyver on Outubro 02, 2023

Sending out a survey when deal moves from one stage to another?

Hi! Does anyone know if it's possible to send out a survey that is triggered when a deal moves from one stage to another - for example from onboarding to ongoing or from ongoing to closed/lost? Thank you!

Responder Feedback Surveys

1 avaliações positivas

3 Respostas

TomM2

Conselheiro(a) de destaque | Parceiro

Outubro 03, 2023 08:48

Hey @LÅsehällSyver Realistically it's not "moving from one to another" what you want to do is trigger it when it becomes a specific deal stage. So ...Leia mais

TommasoSpagnoli on Agosto 25, 2023

SURVEY - Filter by tickets and add Ticket ID in email Body

Hi there! I know this has been discussed in other ways and found many similar ideas regarding CES/CSAT surveys but I cannot really find a solution to this. It's possible that there is no solution for this, but that would be really disappoint Leia mais

Responder Feedback Surveys Professional Tickets

1 avaliações positivas

7 Respostas

Jnix284

Participante de valor | Parceiro Elite

Setembro 18, 2023 16:41

@TommasoSpagnoli thanks for sharing the link, I've upvoted and will see if I can get others to jump in so we can gain some traction.

laurabren on Agosto 15, 2023

How to display full text of feedback responses in dashboard?

Hi all! We have a lot of team members who need access to the narrative/long-form responses that our customers provide on our surveys (specifically, the "please tell us why you chose this score" follow-up question in an NPS survey). We recent Leia mais

Responder Admin Feedback Surveys Reports

1 avaliações positivas

6 Respostas

BérangèreL

Gerente da Comunidade

Agosto 18, 2023 06:23

Hi @laurabren , Thank you for reaching out to the Community and for the additional information! @Josh thank you very much for your help! I'd li...Leia mais

Solucionado

ADelcheva on Agosto 04, 2023

Survey with weighted average score

Hi, I want to create a survey asking the recipient a set of questions about a subject, each question being a 5-level score (1-5). The questions are divided into sub-categories, each of them having a different weight (in %) that should be applied Leia mais

Responder Feedback Surveys

0 avaliações positivas

3 Respostas

Accepted Solution

Jnix284

Participante de valor | Parceiro Elite

Agosto 08, 2023 09:13

Happy to help @PamCotton and @ADelcheva To start, you'll need to create a custom feedback survey. You can create a survey with quest...Leia mais