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EAmoroso on Mai 23, 2024
We have started using helpdesk after migrating from Zedndesk. In zendesk, each user had a CSAT rating embedded in their signatures using nicereply. We would like to move away from nicereply and I am curious how others are collecting CSAT after helpd Beitrag ansehen
Community-Manager/-in
Mai 24, 2024 05:05
Hi @EAmoroso , I hope that you are well! Great question, thanks for asking the Community! For information, with Service Hub , the customer feed...Beitrag ansehen
RSwitonski on Mai 08, 2024
Like (apparently) many others on this forum, we need the ability to manually re-send NPS surveys. Often a customer says they will do it on a call etc, and we need to ask them to scroll through their inbox to find it, which is a blocker to them actua Beitrag ansehen
0 Likes
2 Antworten
Mitwirkender/Mitwirkende
Mai 10, 2024 05:55
Thanks Pam. Just so I am clear, the hubspot survey widget would try and work out if it has already shown the relevant user the survey before. If the...Beitrag ansehen
Gelöst
LoriD15 on März 26, 2024
I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad Beitrag ansehen
0 Likes
1 Antwort
Accepted Solution
Berühmtheit | Partner
März 26, 2024 09:50
Hi @LoriD15 , For surveys this is not possible, no. For HubSpot forms, this was recently introduced in Sales and Service Enterprise subscripti...Beitrag ansehen
AMoreau7 on März 03, 2024
Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your Beitrag ansehen
0 Likes
1 Antwort
Stratege/Strategin
März 04, 2024 18:39
Hi @AMoreau7 ., It sounds like this might be more of a CSAT (customer satisfaction) survey, which would be the three faces (sad, neutral, happy)...Beitrag ansehen
JoshVe on Februar 28, 2024
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
0 Likes
4 Antworten
Mitglied
März 11, 2024 07:07
how did you know exact figures we can send this?
Gelöst
NKieran_Hyve on Januar 24, 2024
We're about to create around 50 surveys with questions that are repeated across the surveys, these will be used annually or bi-annually, so repeated again the next year. We need to create a property per question per survey. As the questions are Beitrag ansehen
1 Likes
2 Antworten
Accepted Solution
Stratege/Strategin | Elite Partner
Januar 25, 2024 10:34
Thanks for tagging me @BérangèreL ! Hi @NKieran_Hyve , I'd recommend editing the Label for the Feedback Submission Properties to have a uniqu...Beitrag ansehen
Gelöst
GMarkham on Januar 17, 2024
Hello, I am working on an automation that will send the associated contact of a ticket's (email address) a custom survey. Question 1: What would that workflow look like? I've started it, to trigger when property value changes to Status: Clo Beitrag ansehen
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2 Antworten
Accepted Solution
Koryphäe | Elite Partner
Januar 19, 2024 08:19
Hey @GMarkham . I'd share the same resources as @BérangèreL here. Here's how I'd build this: Create custom survey Add the questions Edit ...Beitrag ansehen
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Sdiddy407 on November 01, 2023
I'd like to add the Tags and Associated Contact ID in reporting so that my team can easily categorize and open a contact record based on the type of tags that are on the feedback records. Currently, this is not possible in standard or custom rep Beitrag ansehen
Accepted Solution
Vordenker/-in | Platinum Partner
November 03, 2023 09:24
Hey @Sdiddy407 have you tried selecting the association labels you want to see? These 'd be the steps and the result... If not, ...Beitrag ansehen
enorberg on Oktober 17, 2023
Hi, Looking for some feedback, and suggestions, on this workaround. Surely there must be a better way?! I'd be open to 3rd party tool, provided they can be fully integrated with Hubspot (for example, I'd like to be able to use the results in a scor Beitrag ansehen
1 Likes
2 Antworten
Mitwirkender/Mitwirkende
Oktober 17, 2023 05:58
Yes, already ruled that out unfortunately, but good suggestion otherwise.
Gelöst
TBevan on Oktober 10, 2023
Hello, I don't know where else to raise this as an idea, but I feel we need a multiple choice list module in the survey creation. Effectively, I'm looking to ask "Which of the following are you using or would like to use" then present a list wit Beitrag ansehen
0 Likes
2 Antworten
Accepted Solution
Autorität | Partner
Oktober 10, 2023 07:26
Hey @TBevan this would be a great idea to post to the ideas forum as a feature request!
LÅsehällSyver on Oktober 02, 2023
Hi! Does anyone know if it's possible to send out a survey that is triggered when a deal moves from one stage to another - for example from onboarding to ongoing or from ongoing to closed/lost? Thank you!
1 Likes
3 Antworten
Autorität | Partner
Oktober 03, 2023 08:48
Hey @LÅsehällSyver Realistically it's not "moving from one to another" what you want to do is trigger it when it becomes a specific deal stage. So ...Beitrag ansehen
TommasoSpagnoli on August 25, 2023
Hi there! I know this has been discussed in other ways and found many similar ideas regarding CES/CSAT surveys but I cannot really find a solution to this. It's possible that there is no solution for this, but that would be really disappoint Beitrag ansehen
Koryphäe | Elite Partner
September 18, 2023 16:41
@TommasoSpagnoli thanks for sharing the link, I've upvoted and will see if I can get others to jump in so we can gain some traction.
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