Hi, I'm hoping someone here can help, as the HubSpot Support staff have been able to tell me why my current Satisfaction Survey criteria isn't working but can't help me with creating criteria that does. The Problem We have a Satisfaction surve Beitrag ansehen

We are hopeful to collect feedback from our contacts that unsubscribe from our emails, asking them a quick couple of questions about why specifically they are unsubscribing. I can't seem to figure out how to do this... does HubSpot have this feature Beitrag ansehen

Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want Beitrag ansehen

Hi, does anyone know if and how to add more than two options in a question with radio field type when creating a feedback survey? Thanks!

Hello! We have an existing survey that is emailed out of HubSpot with a 5 day reminder. That said, we wanted the option to also manually share the SAME survey with a URL. Is there any way to share this survey with a URL so all the results are pulle Beitrag ansehen

We'd like to start using the NPS and/or CSAT survey tools in Hubspot but we only want to send surveys to specific contact types that are associated with tickets from specific pipelines. I cannot seem to create that criteria within the survey tool s Beitrag ansehen

I want my feedback survey to be triggered via a pop-up on my external product web application (that is not a HubSpot page). I can't figure out how to guide my product engineering team to trigger it, there is no help in the survey to guide me how to Beitrag ansehen

Good morning! Is there a way to add a free-text input answer in a multiple-choice question in a survey? We 4 have answers and would love the 5th to be available for users to type their own.

We want to implement a "shared link" survey and plan to have it show up in-app to our customers. Is there way to associate users with their survey answers? I see we can add a required entry for email address, is that the only way, or does it d Beitrag ansehen

Hey community. I'm encountering an issue while editing a duplicated survey. The form requires feedback properties for consultations. Although I duplicated the form successfully, I cannot modify or add the necessary feedback property. Beitrag ansehen

Hello, I am currently working on an automated email that will be sent out to customers when they unsubscribe from our newsletter. I noticed that the CSAT and CES emails have a better set up in terms of design and I would like to at least add some Beitrag ansehen

Hi, Could you help me set up triggers for custom survey feedback? In my case, The question 1 asks user, 'Have they contacted our support team recently?' The answer is 'Yes/No.' If the user answers 'No,' we shouldn't show question 2, 'How wo Beitrag ansehen