I have added this twice as an idea; however, neither my colleagues nor Hubspot support can see it, so I'm sharing it as a message instead. Here are my previous idea submissions just in case someone can access them: first attempt , second attempt. read more

Hello! I am working on our Sandbox environment to create a custom survey. I would like to know if there's a way to change the parameters around some of the questions. For example, I want to have an option to select 1-5 with 1 being "very unsatisifed read more

We have a number of page surveys live with customers. The reporting shows us how many people have viewed & completed the survey. But we would also like to see if they complete some questions and then give up on filling this in so we can opti read more

I might be a use case of 1, but I have about 17 surveys I update annually. This year I have had to reorder whole sections by dragging and dropping questions individually. It would be amazing if I could simply drag and drop an entire step - eg step 5 read more

I can't respond to Feedback Surveys. When you select a Feedback Submission, you can Write Reply and Comment. Now, when I click on them they do nothing. I checked with my Admin and they don't know what's causing the issue. I tried to reply in an Inco read more

Hello, It appears that there is a bug with HubSpot's Survey feature. I cannot save any changes being made on the survey. There are no duplicate fields, I have tried logging in and out, using a different browser, clearing cookies, etc. and still read more

Hi HubSpot Community, I hope this message finds you well. I'm currently exploring ways to optimize our customer service processes using HubSpot, and I would greatly appreciate insights and recommendations from those with experience. Specifically, I read more

We have started using helpdesk after migrating from Zedndesk. In zendesk, each user had a CSAT rating embedded in their signatures using nicereply. We would like to move away from nicereply and I am curious how others are collecting CSAT after helpd read more

Like (apparently) many others on this forum, we need the ability to manually re-send NPS surveys. Often a customer says they will do it on a call etc, and we need to ask them to scroll through their inbox to find it, which is a blocker to them actua read more

I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in ad read more

Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your read more

I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients