Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want read more

Hi, does anyone know if and how to add more than two options in a question with radio field type when creating a feedback survey? Thanks!

Hello! We have an existing survey that is emailed out of HubSpot with a 5 day reminder. That said, we wanted the option to also manually share the SAME survey with a URL. Is there any way to share this survey with a URL so all the results are pulle read more

We'd like to start using the NPS and/or CSAT survey tools in Hubspot but we only want to send surveys to specific contact types that are associated with tickets from specific pipelines. I cannot seem to create that criteria within the survey tool s read more

I want my feedback survey to be triggered via a pop-up on my external product web application (that is not a HubSpot page). I can't figure out how to guide my product engineering team to trigger it, there is no help in the survey to guide me how to read more

Good morning! Is there a way to add a free-text input answer in a multiple-choice question in a survey? We 4 have answers and would love the 5th to be available for users to type their own.

We want to implement a "shared link" survey and plan to have it show up in-app to our customers. Is there way to associate users with their survey answers? I see we can add a required entry for email address, is that the only way, or does it d read more

Hey community. I'm encountering an issue while editing a duplicated survey. The form requires feedback properties for consultations. Although I duplicated the form successfully, I cannot modify or add the necessary feedback property. read more

Hello, I am currently working on an automated email that will be sent out to customers when they unsubscribe from our newsletter. I noticed that the CSAT and CES emails have a better set up in terms of design and I would like to at least add some read more

Hi, Could you help me set up triggers for custom survey feedback? In my case, The question 1 asks user, 'Have they contacted our support team recently?' The answer is 'Yes/No.' If the user answers 'No,' we shouldn't show question 2, 'How wo read more

Hi Community, I hope you are all well. I might be asking a silly question. I am trying to delete a NPS score rating that one of our client didn't mean to give and was purely an error. For some reason I cannot find a way to get to remove a read more

I have added this twice as an idea; however, neither my colleagues nor Hubspot support can see it, so I'm sharing it as a message instead. Here are my previous idea submissions just in case someone can access them: first attempt , second attempt. read more