Customer Feedback Tool

Solved

Jenny26 on May 04, 2023

Hi everyone, We are using the customer satisfaction survey tool and it's working well. When a customer completes a survey, several of our team members recieve a notification email. The notification email only includes the survey question and how th read more

Reply Enterprise Feedback Surveys Service

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Accepted Solution

Jnix284

Thought Leader

May 05, 2023 19:42

@Jenny26 I wish I had a better answer, but the HubSpot notification emails can't be edited. I've had many requests over the years to show more deta...read more

sipuxd on April 28, 2023

Web page customer survey problems

I have multiple products and I'm looking to set up web page customer satisfaction surveys on each web app product. Once I get to the targeting page, I was expecting to see an API that I can integrate into my digital product, but it looks like it's read more

Reply Feedback Surveys

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elizheleva

Top Contributor | Partner

April 29, 2023 16:08

Hi, @sipuxd , if you click on the "is all pages" dropdown, you should see different options to allow you to set the URL parameters. I h...read more

HMoura on March 27, 2023

How to automate feedback surveys?

Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura

Reply Feedback Surveys Workflows

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RichPerry

Member

April 24, 2023 12:19

I am working to do a similar thing. When we close a support ticket, we want a survey email to go out to the customer. And, we want the customer to g...read more

Solved

HMoura on March 24, 2023

Can I resend a survey after a waiting time automatically? How?

Hi. I need to create a workflow in which the trigger is the survey answer. But, I need to resend the survey after 90 days over and over. Is it possible to make that in Hubspot? How? My best, Heider Moura

Reply Feedback Surveys Workflows

0 upvote

8 Replies

Accepted Solution

BukunmiOdetayo

Top Contributor | Partner

March 28, 2023 19:56

Hi @HMoura As already said by @danmoyle , this is a bit complex workaround because what HubSpot has is a daily, weekly monthly, or annual sc...read more

HMoura on March 23, 2023

Can I show other information with the feedback response? How?

Hi. With the feedback response, I want to show more informations about this client (contact, e-mail, profile...). How can I show other information with the feedback response?

Reply Feedback Surveys

0 upvote

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Juliaaa

Participant

March 24, 2023 05:00

Thanks @kvlschaefer for mentioning my solution! 😊 @HMoura here’s what you need to do: Head to „Reports” (Reports on the main navigati...read more

Solved

Juliaaa on March 14, 2023

Feedback Survey reports with links to specific contact records

Hi! Is it possible to create a table report about who responded and how (with links to specific contact records)? The default Feedback Survey reports show a pie chart with answers to each question, e.g., "Are you happy with the help provid read more

Reply Contacts Feedback Surveys Reports Service Workaround

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Accepted Solution

Juliaaa

Participant

March 15, 2023 09:38

Hi @MiaSrebrnjak , Thanks for your message! Your feedback led me to the exact solution I was looking for: 1) Create a custom report with ...read more

TBevan on February 23, 2023

Persistent Custom CSAT Survey Link

Hello, I am looking to optimise my workflow and I wanted to ask some advice or see if anyone else is managing surveys the way I am intending. I imagine to some degree my current process is rather laborious. In essence, I am currently sending read more

Reply Feedback Surveys

0 upvote

2 Replies

Jnix284

Thought Leader

February 24, 2023 14:22

Thanks for the tag @kvlschaefer , sadly I don't have much to contribute for this one. @TBevan it will be difficult to offer guidance with t...read more

OllyLD on February 08, 2023

Automating with Two Languages

Hi All Wonder if someone can advise. Whilst I know the Feedback surverys are sent in just one language I am trying to automate the process so that surverys are sent in the customers language. Currently we have it set up: Support Pipeli read more

Reply Feedback Surveys Workflows

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2 Replies

OllyLD

Participant

February 09, 2023 12:22

Thanks for the reply. So an addition to this would be to have the email sent once the feedback has been received and not require it to change ti...read more

lstepany on February 07, 2023

NPS testing works with no matching criteria

Hi, I am trying to create a NPS survey and when I test it (adding a query string to the url) it keeps working even with no matching criteria. I wonder if anyone else had a similar experience?

Reply Feedback Surveys

0 upvote

2 Replies

lstepany

Contributor | Elite Partner

February 09, 2023 03:28

Hi @Syeda_Fatima Thanks for answering. I simply copy past the query string and I have double checked it for typos, but when I set a value fo...read more

JJohnston6 on January 04, 2023

'Oh no. Something happened' error when previewing survey

I created a survey (link survey) within Hubspot. I've saved and published the survey. When I attempted to preview the survey, I get an error: Any ideas on what to do?

Reply Feedback Surveys Service

1 upvote

2 Replies

JJohnston6

Member

January 05, 2023 05:37

Hey! The problem continues across multiple browsers and a cleared cache.

Solved

JMartin62 on November 17, 2022

How can I add customer chat live on my website?

I have an external website . How can I add customer chat live on my website?

Reply Feedback Surveys

1 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

November 17, 2022 08:46

Hi @JMartin62 , You can create a live chat by following these steps: https://knowledge.hubspot.com/chatflows/create-a-live-chat Best r...read more

Solved

Eddithor on August 15, 2022

CSAT and CTA in the same email?

I am looking for some way to send a single email that contains both a CSAT survey, and a CTA, or at least an image with a link. We schedule appointments for our customers at our retail partners. After these appointments have come and gone, we wa read more

Reply Feedback Surveys

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Accepted Solution

Bryantworks

Key Advisor | Platinum Partner

August 16, 2022 09:29

Hey @Eddithor , The CSAT emails are not really editable outside of basic text changes. I've built my own emails that when click, auto-fill a ...read more

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