It would be nice to have the ability to combine the CSAT and CES surveys into 1 so we can gather data on the interaction, as well as the ease of use, without having to send multiple surveys. Sending multiple surveys lowers the chance of receivi read more

Hi, I am facing the problem that one of our important Contacts is not receiving the NPS Feedback Survey that we created. She matches all criteria and the survey is set in a way that a contact receives the NPS survey right after they match the re read more

Hi, The person that created our NPS survey has left our company. I want to change some filters in who should get the survey, but I am struggling on the 'options' tab. See screenshot below. Basically, the frequency of our survey is se read more

Hi! Id like to send surveys to specific contacts that is included in an active list. To my understanding this is not possible. I tried to create a workaround by creating a workflow that updates an static list based on contacts added/removed from a read more

When creating a Customer Satisfaction Survey with the smile faces and simple follow-up questions, there's an option to define Recipients based on Contact criteria. Currently, this criteria allows to use the following associated object: Company read more

Hi, I'm hoping someone here can help, as the HubSpot Support staff have been able to tell me why my current Satisfaction Survey criteria isn't working but can't help me with creating criteria that does. The Problem We have a Satisfaction surve read more

We are hopeful to collect feedback from our contacts that unsubscribe from our emails, asking them a quick couple of questions about why specifically they are unsubscribing. I can't seem to figure out how to do this... does HubSpot have this feature read more

Hi, I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have. Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"? I want read more

Hi, does anyone know if and how to add more than two options in a question with radio field type when creating a feedback survey? Thanks!

Hello! We have an existing survey that is emailed out of HubSpot with a 5 day reminder. That said, we wanted the option to also manually share the SAME survey with a URL. Is there any way to share this survey with a URL so all the results are pulle read more

We'd like to start using the NPS and/or CSAT survey tools in Hubspot but we only want to send surveys to specific contact types that are associated with tickets from specific pipelines. I cannot seem to create that criteria within the survey tool s read more

I want my feedback survey to be triggered via a pop-up on my external product web application (that is not a HubSpot page). I can't figure out how to guide my product engineering team to trigger it, there is no help in the survey to guide me how to read more