This must have been answered already but I can't find information on how to change the langunage of an NPS email survey to Spanish. My default is English, but most of our customers are Spanish speaker.

Hello, Just getting started with the Survey Tool from HubSpot. If there are contact properties that already exist, is it best practice to copy those contact properties, e.g. into the Feedback properties? Seems redundant to create survey question op read more

We want to implement a "shared link" survey and plan to have it show up in-app to our customers. Is there way to associate users with their survey answers? I see we can add a required entry for email address, is that the only way, or does it d read more

We have been your client for the past 1 year, and it was great using your services. This is regarding the issues we are facing while using HubSpot like, continuous and long buffering, screen freeze, sudden logouts, we are unable to use any featu read more

Good morning all! I have been tasked with adding a forced ranking system to a survey. To explain, we have 5 questions in a survey and Management also wants them to rank the importance of each of those questions 1 to 5 scale. Has anyone had expe read more

When using rating scale questions, I sometimes find it helpful to use N/A as a potential answer so that my results aren't skewed by those who are unqualified to answer a particular question. I don't see this being offered by HubSpot. Why not? Is the read more

We have started using helpdesk after migrating from Zedndesk. In zendesk, each user had a CSAT rating embedded in their signatures using nicereply. We would like to move away from nicereply and I am curious how others are collecting CSAT after helpd read more

I would like to push a customer satisfaction survey on a web page without the final question where we ask our customers to fill in their email address. Is it possible to remove this field, so customers can hit the 'Submit' button directly?

Hey guys! I would like to ask for help with establishing an automation process for contact with customers in case of discrepancies in feedback surveys with Slack. How can I set up an integration between HubSpot and Slack, when the customer pla read more

Hello guys! I have a situation here. I've created a CSAT form and it's working fine. The problem is that I can see the performance only when I click on Analyze tab (as image attached). If I click on View email performance or any other report relate read more

How is "Total Views" defined on the NPS Analysis board? Are these uniques views (meaning every view made vy every user)? Net views (meaning one view per user)?

How can I create a CSAT survey that is associated with the ticket instead of the contact? I was just chatting with support and they are telling me there is no way to do this with CSAT which is strange to me because this is the EXACT use case for CSA read more