Customer Feedback Tool

We’re on HubSpot’s Enterprise tier which means we’re paying a premium for what we expect to be a powerful, flexible platform. But we’ve hit a very frustrating limitation with the survey tools, specifically around sending a single in-email rating read more

Olá, preciso fazer um relatório de Csat que me de a variação de notas dadas por mês, e preciso que seja em %. Fiz um relatório parecido com auxilio um atendente do suporte, para calcular o VAR de FCR, porém o VAR (variação) de CSAT não está dando ce read more

I am not happy at all with the new Core/View seat permissions. I have a lot of product managers who need to export data for registrations, forms, email deliverables. They used to be able to do it but now that has been taken away unless we give them read more

I want to associate a CSAT survey with the HubSpot user who is assigned to the activity (Inbound or Outbound call) immediately before the CSAT survey is sent.

Is there any way we can create a report that will show us the owner of a ticket as well as the survey results and comments added after the ticket was closed? The canned report for surveys will show the contact, their response (happy, neutral, read more

Hello, we implemented an NPS score through surveys. Is it possible to see nps score on the property card?

I'm looking for a way to include the NPS score of only contacts within a specific product group in a report. Unfortunately, this doesn’t seem possible, as the standard NPS report doesn’t allow you to add custom filters. When you create a custom read more

This must have been answered already but I can't find information on how to change the langunage of an NPS email survey to Spanish. My default is English, but most of our customers are Spanish speaker.

Hello, Just getting started with the Survey Tool from HubSpot. If there are contact properties that already exist, is it best practice to copy those contact properties, e.g. into the Feedback properties? Seems redundant to create survey question op read more

We want to implement a "shared link" survey and plan to have it show up in-app to our customers. Is there way to associate users with their survey answers? I see we can add a required entry for email address, is that the only way, or does it d read more

We have been your client for the past 1 year, and it was great using your services. This is regarding the issues we are facing while using HubSpot like, continuous and long buffering, screen freeze, sudden logouts, we are unable to use any featu read more

Good morning all! I have been tasked with adding a forced ranking system to a survey. To explain, we have 5 questions in a survey and Management also wants them to rank the importance of each of those questions 1 to 5 scale. Has anyone had expe read more