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Customer Feedback Tool

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Solved

av_yaswanth on July 14, 2024

Why Hubspot doesn't have.....!!

Hi, can i know the reason: If my question is eligible for answer i guess!! MY QUEST IS: Why isn't the HUBSPOT have a software app to teach or learn for customer convinience or student or user convinience? You have a great audience's thorugh read more

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1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

July 15, 2024 04:47

Hi @av_yaswanth , HubSpot learning resources are available through the mobile app, see here: https://knowledge.hubspot.com/help-and-resources...read more

Solved

EAmoroso on May 23, 2024

CSAT Rating in Helpdesk signature by User

We have started using helpdesk after migrating from Zedndesk. In zendesk, each user had a CSAT rating embedded in their signatures using nicereply. We would like to move away from nicereply and I am curious how others are collecting CSAT after helpd read more

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Accepted solution

StjepanGrcic

Top Contributor | Diamond Partner

June 03, 2024 12:57

Hi @EAmoroso The best time to send a customer satisfaction survey (CSAT) is after a meaningful part of the customer lifecycle is completed....read more

gthb on May 15, 2024

Chat reports low-level error about postMessage to our Sentry

Hi. We've started embedding the Hubspot chat in our webapp, and our Sentry error reporting picks up this error several times per day, apparently originating from the Hubspot chat code: TypeError: Cannot read properties of null (reading 'postMess read more

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1 Reply

MKors7

Member

May 15, 2024 06:24

Hi Gunnlaugur, Thank you for bringing this to our attention. We appreciate your detailed report. Our development team will investigate and work on r...read more

JAxani on January 18, 2024

Embedding a CSAT in 1:1 Emails Sent from Conversation Inbox

I know there are some dated threads on this, but does anyone have a recommended way for our customer service team to have a NPS question automatically populate in the bottom of each of the emails they send from our Conversations Inbox? Is using a read more

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Mna61

Member

July 17, 2024 14:05

Embedding a Customer Satisfaction (CSAT) or Net Promoter Score (NPS) survey in 1:1 emails from a Conversation Inbox can be an effective way to ga...read more

Jnix284 on June 09, 2022

bug in email notification for comment mentions in conversations inbox

Conversations Inbox generates an automatic notification when someone internal mentions you in the comments box. If they just type a message, no matter how long, the entire comment is included in the email. If the message includes a code snip read more

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kvlschaefer

Community Manager

June 10, 2022 09:29

You're very welcome, @Jnix284 ! If you could forward an example and link to the comments that would be wonderful! I'll reach out to you via PM 🙂...read more

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