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Customer Feedback Tool

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Solved
DSkulski on May 13, 2022
number of opens
It appears that when I send a message (email) with HubSpot tracking it records as an "open" if I go to my sent items folder and look at it to check to see if it had been opened. That doesn't seem right to me. If I open it myself that shouldn't count read more
Reply
0 upvote
3 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
May 13, 2022 21:16
Hi @DSkulski , You can block these self-open email notifications with the HubSpot Sales extension, please find the steps here: https://knowle...read more
DSaunders6 on May 10, 2022
My email is not notifying me when someone takes my survey.
Hello there, I am basically new to the Hubspot world. I am looking to see if anyone else has had the issue where they've set up a survey or page through wordpress in Hubspot. The issue is it wont send it to my email once they have completed it but i read more
Reply
0 upvote
1 Reply
kvonloesecke
Community Manager
May 11, 2022 11:06
Hi @DSaunders6 , Thank you for reaching out to the Community, and welcome to the HubSpot world! Are these surveys configured on Wordpres...read more
MNogalha on May 07, 2022
Survey to Logged Users
Is it possible to send survey to logged in users on webapp?
Reply Feedback Surveys
0 upvote
2 Replies
MNogalha
Participant
May 09, 2022 06:46
I want to show the NPS form in web app only for Logged Users.
Solved
TMcGinnis2 on April 21, 2022
Ticket Tokens on Feedback questions
When a customer marks a feedback survey low and they click a link to provide feedback, this feedback gets emailed back to you. I want to add a token to the feedback portion so I can click a link to view the ticket. Currently I cannot add any tokens read more
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0 upvote
2 Replies
Accepted Solution
warrendavey
Top Contributor | Diamond Partner
April 25, 2022 10:34
@TMcGinnis2 - Since the coding of the feedback page is not controllable yet this is not available at this time I believe.
Taxi1989 on April 20, 2022
Survey - Detailed following question
Hey guys, would be great to have the opportunity to ask prospects / customers answering our survey more detailed in a following question which pops up right at the moment they rate with a certain scale. For e.g. we would like to ask more det read more
Reply Feedback Surveys
3 upvotes
1 Reply
kvonloesecke
Community Manager
April 21, 2022 11:02
Hi @Taxi1989 , Thank you for your valuable feedback! This would be a helpful feature indeed to collect more insights. I would encoura...read more
Solved
Samyr on April 11, 2022
Setting Survey at webpage
Hello guys, I'm having troubles trying to add survey at a application. Apparently the settings is correct, but at the page nothing shows up. And when a try to run hsFeedback.loadSurvey() manually, got this: Idk why neither what could been und read more
Reply Free
0 upvote
2 Replies
Accepted Solution
PamCotton
Community Manager
April 12, 2022 13:01
Hello, @Samyr thank you for providing screenshots about this I would like to add our top experts to this conversation @Kevin-C @daveroma any re...read more
Solved
JPanaro on April 11, 2022
Adding Contact's First Name to a Marketing Email
I am having trouble adding my contact's first names to my outbound marketing pieces. Can anybody help please? Thanks, John
Reply
0 upvote
1 Reply
Accepted Solution
karstenkoehler
Hall of Famer | Partner
April 11, 2022 10:29
Hi @JPanaro , You can find the documentation for this here: https://knowledge.hubspot.com/website-pages/personalize-your-content#add-personal...read more
Solved
FJSchafer on April 08, 2022
Service Hub -Pin a Ticket
As I am working through tickets in the Tickets and List View, I would like to pin tickets of importance to the top or side of the window, so I can return to them. Browser Bookmarks & History do not work well for this because they are managed read more
Reply Tickets
0 upvote
1 Reply
Accepted Solution
FJSchafer
Participant
April 08, 2022 14:06
I posted this, a new idea here: https://community.hubspot.com/t5/HubSpot-Ideas/Service-Hub-Pin-a-Ticket/idi-p/611241#M109153
RBrito on April 04, 2022
Email Templates are Crashing Outlook
Anytime I select an email template from the Hubspot addin in outlook, it crashes outlook. restarted and updated my computer and reinstalled the addin. This has never happened before.
Reply
0 upvote
3 Replies
TiphaineCuisset
Community Manager
April 05, 2022 08:17
Hi @RBrito @mikebrown There was an issue that has been fixed by the team, it should be fixed with update 3.0.1.277. Please restart Outloo...read more
CSoriano on April 03, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects read more
Reply Feedback Surveys
0 upvote
5 Replies
karstenkoehler
Hall of Famer | Partner
April 03, 2022 22:21
Hi @CSoriano , Marking it as closed will help others find this information more easily, yes. If you accept my earlier response as a solution ...read more
Solved
mshahrad on March 30, 2022
Contacts records have been omitted
Hi my contacts records number is nearly 3400 but now it decreased to 2400. In other words my contacts have been omitted systematically . Is there any limitation to adding records or contacts number in Hub Spot? or Is it a privacy error in the sys read more
Reply
0 upvote
1 Reply
Accepted Solution
karstenkoehler
Hall of Famer | Partner
March 30, 2022 04:13
Hi @mshahrad , Where exactly in the tool are you noting these numbers? Could you confirm that you're looking at an unfiltered view? (The "More...read more
fiberpunk on March 25, 2022
Feedback Surveys vs Forms: Will there be more feature parity?
Hi guys, Here is my observation: - I can add hidden fields in Forms (eg. needed for UTM information), but not in Feedback Surveys - I can add Campaigns to Forms, but not to Feedback Surveys - I can add dependent fields in Forms, but not in F read more
Reply Professional
1 upvote
2 Replies
fiberpunk
Participant
March 29, 2022 02:35
Thanks @karstenkoehler , I have added the idea here: https://community.hubspot.com/t5/HubSpot-Ideas/Let-s-create-more-Forms-amp-Feedback-Surveys-fe...read more
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