Our sales team would like to add contacts to HubSpot from the Outlook calendar. I've told them this is only possible from Outlook emails. Are there plans to integrate the Outlook add-in with the calendar as well?
Hi @SSchoonhoven ,
This is currently not possible but the idea is already logged in the community: https://community.hubspot.com/t5/HubSpot-I...read more
Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your read more
Here's how you can set up an automated email workflow using Zapier to send a satisfaction survey to customers after a ticket or conversation is close...read more
I am trying to set a CSAT based on few elements 1. When ticket is closed 2. And if no CSAT sent to this client in the past 15 days 3. And include the agents in our support But for some reason the CSAT is not sending to clients
How can we implement a CSAT to be a part of a closing ticket email? We have an email that is sent when a ticket is closed. We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days. read more
Hi @JoshVe ,
You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subjec...read more
Hi @APayable ,
Hard to say without seeing the email. You can check independently by logging into your HubSpot portal (not through the email, j...read more
I'm trying to aggregate responses to questions that I use frequently across several different surveys to see averages, number of responses, etc. but I cannot see how to do this in Hubspot. For example, if I ask a rating question on Survey A, B, and read more
Hi @SSandelius and welcome to the Community!
If you're using the Service Hub FeedbackSurveys tool, have you looked into HubSpot's Custom Rep...read more
Hey all, I am setting up my CSAT - Sutisfaction Survey I am not sure how to setup the rule to apply for the following setting 1. I want a survey to be sent everytime a ticket is closed. for that i use - Ticket Status > Solved. read more
I am setting up a survey for our clients. Is there a way to have a matrix rating question with several options and ratings of the single options like: How do you rate the following Options: Option A Option B Option C Ratings: negative read more
Hi, I can not figure out where I'm supposed to post this. The chat option offered no support and only directed me here. I have a landing page to collect emails for a newsletter ( sillygoosestudios.ca/newsletter) . This is the only landing lage that read more
Hey @STyson if you see the HubSpot logo on the top right of you page it means you have access to that page.
From what I can tell it looks like y...read more
We're about to create around 50 surveys with questions that are repeated across the surveys, these will be used annually or bi-annually, so repeated again the next year. We need to create a property per question per survey. As the questions are read more
Thanks for tagging me @BérangèreL !
Hi @NKieran_Hyve , I'd recommend editing the Label for the Feedback Submission Properties to have a uniqu...read more
I know there are some dated threads on this, but does anyone have a recommended way for our customer service team to have a NPS question automatically populate in the bottom of each of the emails they send from our Conversations Inbox? Is using a read more
Hello, I am working on an automation that will send the associated contact of a ticket's (email address) a custom survey. Question 1: What would that workflow look like? I've started it, to trigger when property value changes to Status: Clo read more