When are initial, then recurring loyalty surveys sent?SOLVE
a month ago
I have a contact property ("NPS Recipient") to control who will receive our loyalty survey.
If I set the survey up to use that property to determine recipients, will the initial survey be sent to all who match once the survey is published?
And if the next day I set that property to true for a new contact, will the survey be sent immediately (roughly) to that new contact?
And in both cases, when would the recurring survey be sent? If I have it sent to every 3 months, is the next send date unique to each contact? Or once every 3 months HubSpot checks to see who matches and sends to all that do?
Solved! Go to Solution.