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When a customer marks a feedback survey low and they click a link to provide feedback, this feedback gets emailed back to you. I want to add a token to the feedback portion so I can click a link to view the ticket.
Currently I cannot add any tokens.
When I get the email, there is a button to view in hubspot, where I can then click another link to get to the ticket. It would be more helpful to add a ticket ID token to the feedback page that will be a link directly to the hubspot ticket.
Is there a way to add this token?
1 Accepted solution
@TMcGinnis2 - Since the coding of the feedback page is not controllable yet this is not available at this time I believe.
✔️ Was I able to help answer your question? Help the community by marking it as a solution.
 | Davey Waren Still have questions? Let's Talk |
@TMcGinnis2 - Since the coding of the feedback page is not controllable yet this is not available at this time I believe.
✔️ Was I able to help answer your question? Help the community by marking it as a solution.
| Davey Waren Still have questions? Let's Talk |
Hi @TMcGinnis2,
Thanks for reaching out!
I would like to add some experts to our conversation to get their insight - @Olivia_Bagnall, @warrendavey, @karstenkoehler, @StefaniUAT - Do you have any thoughts for @TMcGinnis2?
Thanks!
Best,
Kristen
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