I need to change the status of a ticket based on email triggers.
- When an email is received from the contact, the status should change to "Waiting on Us" and I shoulld be able to also run other tasks.
- When we send an email to a contact from a ticket, the status should change to "Waiting on contact" and I should be able to run other tasks.
08-31-2018 03:25 - edited 08-31-2018 03:28
I couldn't work out how to set the receipt of an email, or the sending of an email as a trigger for a Ticket workflow.
I also couldn't work out how to trigger a workflow based on stage. We can do this in deals, but I don't see it in Tickets. Does this already exist?