• Learn how AI and automation actually work in your Help Desk. Ask our experts how to improve team speed and customer happiness! AMA Nov 17-21.

    Ask us anything

Customer Feedback Tool

JJD2000
Member

Survey Questions

SOLVE
Hey community.

I'm encountering an issue while editing a duplicated survey. The form requires feedback properties for consultations. Although I duplicated the form successfully, I cannot modify or add the necessary feedback property. For example, when I try to copy a section of multiple choice questions I am unable to edit or change it but prompted to create a new property.

Any help or advice is greatly appreciated.

Thanks

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Survey Questions

SOLVE

@JJD2000 the second screenshot suggests that you haven't linked the question with a feedback property, see the second red warning "Your question needs a feedback property" and the button "Create feedback property" below. Is this not working?

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

4 Replies 4
JJD2000
Member

Survey Questions

SOLVE

Thanks for the help I've figured it out now!

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Survey Questions

SOLVE

Hi @JJD2000,

 

Can you please share screenshots or a screen recording of what you're experiencing?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

JJD2000
Member

Survey Questions

SOLVE

Sure, please see below: 

1st image is of the duplicated section of questions and the 2nd is the options given. Any ideas? Cheers

hs1.png

hs.png

  

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Survey Questions

SOLVE

@JJD2000 the second screenshot suggests that you haven't linked the question with a feedback property, see the second red warning "Your question needs a feedback property" and the button "Create feedback property" below. Is this not working?

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.