Customer Feedback Tool

DMurray38
Member

Providing an N/A option in surveys

SOLVE

When using rating scale questions, I sometimes find it helpful to use N/A as a potential answer so that my results aren't skewed by those who are unqualified to answer a particular question. I don't see this being offered by HubSpot. Why not? Is there a workaround?

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1 Accepted solution
danmoyle
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Providing an N/A option in surveys

SOLVE

Hey there @DMurray38 & welcome to the Community. 

 

It's true that in "sentiment" type questions there's no N/A option. Whether it's a scale of 1-10, or the happy/neuteal/mad face, I don't see how N/A would fit in. However, when you create a custom feeback property, you should be able to add custom answers (like in the raido button questions). That may help get you to where you're going. It all depends, as @BérangèreL mentioned, which survey you're talking about specifically. 

 

Cheers! 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/

View solution in original post

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2 Replies 2
danmoyle
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Providing an N/A option in surveys

SOLVE

Hey there @DMurray38 & welcome to the Community. 

 

It's true that in "sentiment" type questions there's no N/A option. Whether it's a scale of 1-10, or the happy/neuteal/mad face, I don't see how N/A would fit in. However, when you create a custom feeback property, you should be able to add custom answers (like in the raido button questions). That may help get you to where you're going. It all depends, as @BérangèreL mentioned, which survey you're talking about specifically. 

 

Cheers! 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
0 Upvotes
BérangèreL
Community Manager
Community Manager

Providing an N/A option in surveys

SOLVE

Hi @DMurray38,

Thank you for reaching out to the Community!

So that we can help you the best we can, could you please tell us which type of survey you are using, please?
Is that a CSAT survey? A Customer Effort Score survey? Or a NPS survey?

I'd be happy to put you in touch with some of our Top Experts on the matter: Hi @Josh, @danmoyle and @Bryantworks do you have suggestions to help @DMurray38, please?

Thanks a lot and have a fantastic day!

Best,
Bérangère


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