Providing an N/A option in surveys

[DMurray38]

When using rating scale questions, I sometimes find it helpful to use N/A as a potential answer so that my results aren't skewed by those who are unqualified to answer a particular question. I don't see this being offered by HubSpot. Why not? Is there a workaround?

[AStrong5]

Agree - we're putting together a custom feedback survey now with rating scales and I noticed there are no N/A options to add to each question. I'd rather give users the option to reply N/A vs not making the question required. 

[danmoyle · Accepted solution]

Hey there @DMurray38 & welcome to the Community. 

It's true that in "sentiment" type questions there's no N/A option. Whether it's a scale of 1-10, or the happy/neuteal/mad face, I don't see how N/A would fit in. However, when you create a custom feeback property, you should be able to add custom answers (like in the raido button questions). That may help get you to where you're going. It all depends, as @BérangèreL mentioned, which survey you're talking about specifically. 

Cheers! 

[BérangèreL]

Hi @DMurray38,

Thank you for reaching out to the Community!

So that we can help you the best we can, could you please tell us which type of survey you are using, please?
Is that a CSAT survey? A Customer Effort Score survey? Or a NPS survey?

I'd be happy to put you in touch with some of our Top Experts on the matter: Hi @Josh, @danmoyle and @Bryantworks do you have suggestions to help @DMurray38, please?

Thanks a lot and have a fantastic day!

Best,
Bérangère