Problem with feedback survey on mobile device

FRöttger
Member

The mobile version of our survey confuses customers. The problem is that the scala (last picture) becomes a drop-down, but the definitions (“0 – not satisfied at all” and “10 – very satisfied”) get lost.

 

I think it would be great to have more styling options for this, so that customers know what 0 and 10 mean and we end up getting quality data from their responses.


Screenshot_20210913-131104.pngScreenshot_20210913-131118.pngWeb-version.PNG

1 Reply 1
webdew
Top Contributor | Diamond Partner

Hi @FRöttger ,

 I tried creating a survey and I sent a test email to myself and I can see the option on 0 and 10 of ‘Not likely’ and ‘Most likely’ respectively in my persona;l mobile phone.

there might be a bug. please try it again in a different browser, or after refreshing. This might help.
Here are the screenshots:

webdew_0-1631622656625.png

 

webdew_1-1631622665440.png

 

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regard.

0 Upvotes