## Priority order in tickets table should be High, Medium, Low NOT High, Low, Medium

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Occasional Contributor

Priority order in tickets table should be High, Medium, Low NOT High, Low, Medium.

When you sort the tickets table by the priority column the sort order becomes High, Low, Medium or if you sort in the other direction, Medium, Low High.

The sort order SHOULD be High, Medium, Low OR Low, Medium, High.

I was going to put 1.High, 2.Medium, 3.Low on the labels in Priority property in the Tickets property group, but the lables cannot be edited.

So can Hubspot sort this out and give us the correct sort order please.

Thanks

David Lane.

1 Accepted solution

Accepted Solutions
Solution
Community Thought Leader | Diamond Partner

Hi @dlane4

You make a really good point here.

It would seem, based on your explanation, that HubSpot is sorting those values alphabetically, which makes sense in most other cases. Since the priority property is un-editable, I think it would be good to be able to sort by the actual priority.

Sorry to ask you to type all this again, but you should post it over in the ideas forum and then add a link back here so that people finding this thread can vote on and support your suggestion.

Hope this helps.

6 Replies 6
Solution
Community Thought Leader | Diamond Partner

Hi @dlane4

You make a really good point here.

It would seem, based on your explanation, that HubSpot is sorting those values alphabetically, which makes sense in most other cases. Since the priority property is un-editable, I think it would be good to be able to sort by the actual priority.

Sorry to ask you to type all this again, but you should post it over in the ideas forum and then add a link back here so that people finding this thread can vote on and support your suggestion.

Hope this helps.

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Occasional Contributor

Thanks Phil

I have put it into ideas now.

If anyone is reading this thread you can vote on it in ideas here:

https://community.hubspot.com/t5/HubSpot-Ideas/Priority-order-in-tickets-table-should-be-High-Medium...

Regards

David.

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Top Contributor

I'm up-voting the idea - but the labels should (ideally) be user-editable.

@dlane4 - did you create the idea?  I'm getting  the following error following your link: "An invalid set of parameters has been specified in the url."

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Community Thought Leader | Diamond Partner
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Top Contributor

Thank you @Phil_Vallender.

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Occasional Contributor

Thanks you @Phil_Vallender for sorting out the link to the ideas page.

I don't know why my link didn't work?  This new link seems to be working fine.

https://community.hubspot.com/t5/HubSpot-Ideas/Priority-order-in-tickets-table-should-be-High-Medium...

And @PeterC I have edited the idea over in ideas to include editing of the labels and internal values to whatever organisations want them to be.