May 16, 2019 1:36 AM
Im using the NPS survey for the first time. Bit of a shame that you cant have multiple experiments running. I have 2000 customers that I wanted to survey but phasing it over the period of a year rather than in bulk all at once. Has anyone figured out a smart way to do this?
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May 20, 2019 12:08 PM
Could you create a series of NPS surveys with different "Create Date" contact properties as the enrollment and then segment by quarter?
If not, you could likely create a custom one time property to segement. Here's what I mean:
Create 4 lists of customers, each with 500.
Create a property for "NPS Sending Schedule"
Create a workflow that looks like adjusting each if/then to delay the appropriate amount of time:
Then on the NPS survey set your enrollment like so:
So that as each list of 500 gets marked, the NPS survey goes out over time. You could alternatively just alter each of these lists manually rather than having a workflow do it for the sends and just keep the NPS survey enrollment criteria the same, but why do that when you can automate 😉
Let me know if you have questions!