I don't understand how all of 0-6 can be Detractors, 7-8 Passive and 9-10 Promotors. Seems to really skew the results. Yes, it sets a high bar, but at the same time, leaves little room for error on the customers side. I am seeing positive messages from Detractors and Passives, but they may not think the scale is logarithmic. To me, anything above a 5 would be passive to positive in nature.