NPS Survey Email Bodies?

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Esteemed Contributor

Just out of interest what have folks found in terms of best practices for NPS email message bodies? Obviously we struggle to get something that fits in the very limited 40 character space. To me it feels the reverse of what I would like in terms of a use case where the subject line can be twice the length of the email body. What do you all think? Have you come up with a good solution around this?

 

Thanks,
JP

Justin Perkins
Solutions Engineer
JPerkins@contractlogix.com
Contract LogixLinkedin
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Esteemed Contributor | Gold Partner

Hi @JustinPerkinsC 

Hope you are doing well.

Here's an example of a client (in spanish but I'll translate)

we try to keep it simple and direct.

NPS Email_HubSpot_AndimolNPS Email_HubSpot_Andimol

Subject: We want to continue improving. Will you help us?

Text: Hi Contact.first name

Your opinion it's very importante for us!

How likely would you recommend (company name) to a friend or colleague?

0 - 10 .

 

Hope this helps

let me know

 

3 Replies 3
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Community Manager

Hey @JustinPerkinsC 

 

I'll tag a few experts that can share their thoughts with you Smiley Happy

 

Hey @Phil_Vallender @Mike_Eastwood @Lucila-Andimol can you please share your experience with @JustinPerkinsC ?

 

Thank you
Sharon

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Esteemed Contributor

appreciated, we have tried a couple of different examples at this point, but obviously with such a limited character set wondering what folks have come up with. Beyond testing different subject lines.

Justin Perkins
Solutions Engineer
JPerkins@contractlogix.com
Contract LogixLinkedin
Reply
0 Upvotes
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Esteemed Contributor | Gold Partner

Hi @JustinPerkinsC 

Hope you are doing well.

Here's an example of a client (in spanish but I'll translate)

we try to keep it simple and direct.

NPS Email_HubSpot_AndimolNPS Email_HubSpot_Andimol

Subject: We want to continue improving. Will you help us?

Text: Hi Contact.first name

Your opinion it's very importante for us!

How likely would you recommend (company name) to a friend or colleague?

0 - 10 .

 

Hope this helps

let me know