Customer Feedback Tool

DSaunders6
Member

My email is not notifying me when someone takes my survey.

Hello there, I am basically new to the Hubspot world. I am looking to see if anyone else has had the issue where they've set up a survey or page through wordpress in Hubspot. The issue is it wont send it to my email once they have completed it but instead go to a seperate one in my company. Does anyone have an useful knowledge on the situation?

0 Upvotes
kvonloesecke
Community Manager
Community Manager

My email is not notifying me when someone takes my survey.

Hi @DSaunders6,

 

Thank you for reaching out to the Community, and welcome to the HubSpot world!

 

Are these surveys configured on Wordpress or HubSpot? Is there a specific setting that allows you to select which email is the recipient of these survey answers? 

 

 The more information, screenshots, and details you can provide, the better we can advise on the next steps. 

 

Thank you!

 

Cheers,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !