Multiple CSAT Surveys
Jul 17, 2020 4:53 PM
We currently have CSAT surveys send based on a deal close date. So for example 20 days after their deal close date they receive a survey. They receive a different survey after 6 months.
I want to make sure they receive these surveys for EACH deal that is closed. So in 2019 we closed a deal, they received the 2 surveys, and now in 2020, they closed a new deal. Apparently, they should get the surveys again but I am not seeing that happen.
If I try to turn on resurvey contacts it just says "The following conditions can't be used to resurvey contacts". Any suggestions on how to make this work?