May 26, 20219:09 AM - edited May 26, 20219:09 AM
Member
Multi-language Customer Support (Customer Effort Score) Survey
We really need to be able to translate our CES survey, and be able to send it out based on the preferred language of the contact.
We haven't really found any work-arounds, so if anyone has any tips that would be really useful. We currently only have our CES in French which means a lot of our customers are receiving it in French and don't know what to do with it.
You can can upvote it and even add your specific cases in order to help the Hubspot Product Team for understanding the situation and creating a suitable solution and addition to their products.
It looks like you're using HubSpot mostly in French, I want to let you know we have a French Community. To access it, you can click on the language selector in the top left and then change your language preference to French in your settings.
As for your question, this is not possible at this stage within HubSpot, I'd recommend upvoting this Idea in our Ideas Forum regarding this. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes.
Multi-language Customer Support (Customer Effort Score) Survey
Hi @TiphaineCuisset it's great to see that since last week we can create multi CES surveys in different languages.
And we found that we want to go one step further then the option that is now available to us. I also think the below situation can apply to what @EmilyWade wants to see.
What we want to do is send both our CES from 1 pipeline (Support in this example). In our situations it is the case that we have 1 Customer Succes team handeling all Support Tickets from one pipeline. We have one box with Tasks and Tickets for the team. And what we want is:
The Dutch CES should be sent if the contact person has Dutch as their preferred language AND of course when the contact has provided feedback. And the English CES should be sent to all contacts who do not have Dutch as their preferred language AND of course when the contact has given feedback.
Eventually if the company grows, other languages will be added. And only if the workload is to much for one inbox. Then I think we are going to created multiple Support Pipelines depanding on the preffered language.
Or can we build a IFTT workflow for this?
For example: If the Support ticket is set to Closed and the contact's preferred language is Dutch, activate CES Dutch. If the preferred language is not Dutch, activate CES English.
I see how it could be useful for you and for other users, I'd really recommend posting an Idea in our Ideas Forum regarding this with your specific use case. That way other users can upvote it; and the Product Team regularly monitors the Forum - I couldn't find a similar idea for that.