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JFox50
Member

Matrix questions

SOLVE

Hi all, 

 

I am new to Hubspot surveys however not new to creating surveys.  I was wondering if it is possible to build a matrix question within surveys such as the below.  I can't seem to find this in a template and I would prefer to do this in Hubspot rather than use an external survey platform.  The table below shows my thinking:

 

Thank you!

 

Never

1-2 times

3-4 times

5-6 times

7 or more times

Have breakfast out at a venue (e.g. cafe)

     

Have lunch out at a venue  (e.g. cafe, restaurant, pub)

     

Have dinner out at a venue (e.g. restaurant, club) 

     

Have drinks out at a venue (e.g. restaurant, club)

     

Buy coffee for takeaway

     

Buy lunch for takeaway

     

Order takeout or food delivery (e.g. UberEats)

     

Prepare and cook food at home?

     

Prepare and cook a meal kit at home (e.g. HelloFresh, Marley Spoon)

     

Reheat a pre-made/ready meal at home? (e.g. Lite n’ Easy)

     
0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Matrix questions

SOLVE

Hi @JFox50,

 

Yes and no, but more on the no side.

 

You can create questions with horizontally arranged radio buttons (scales), this is the question type 'Rating':

 

karstenkoehler_0-1687152615008.png

 

 

But you cannot have one scale header for multiple questions. You would have to create a separate scale for each question, even though they might share the same one: https://knowledge.hubspot.com/customer-feedback/create-a-custom-survey#survey

 

As far as I know it's currently not possible either to have custom scale values (such as "1-2 times"), they must be numbered with a highest and lowest value. You would work around that by creating radio buttons.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Matrix questions

SOLVE

Hi @JFox50,

 

Yes and no, but more on the no side.

 

You can create questions with horizontally arranged radio buttons (scales), this is the question type 'Rating':

 

karstenkoehler_0-1687152615008.png

 

 

But you cannot have one scale header for multiple questions. You would have to create a separate scale for each question, even though they might share the same one: https://knowledge.hubspot.com/customer-feedback/create-a-custom-survey#survey

 

As far as I know it's currently not possible either to have custom scale values (such as "1-2 times"), they must be numbered with a highest and lowest value. You would work around that by creating radio buttons.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.