Manually adding NPS score

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Regular Contributor

Hello,

 

One question regarding NPS Surveys...

We see that not all of our customers are responding the NPS Survey when we send it to them (obviously)... That's why we want someone to call our clients asking them for a response over the phone and manually registering it to HubSpot (Without having to answer the email survey)

 

Is this possible? If not, is there any work around?

 

Daniel Lozano

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Regular Contributor | Platinum Partner | Certified Trainer

Unfortunatel I dont think there is a workaround.

Beyond just asking the person to complete the questions while you are on the phone with them.

Maybe try submitting this as an Idea for the products team?

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