Link to ticket

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Occasional Contributor

Hi,

 

I want to generate an email (workflow) when a customer is giving low reviews.

I can't find a 'Link to ticket' or 'Link to 'View in HubSpot' tokens when trying to create an email. 

 

Do you have a solution for me?

 

Efi Rosenberg

 

 

0 Upvotes
4 Replies 4
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HubSpot Employee

Hi Efi,

 

If you click on "Feedback submission token" when creating your email, you should see an option for "Submission URL", this should do the trick.

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Occasional Contributor

Hi,

 

where can I find Feedback submission token? I have only a ticket and contact tokens in the workflow email 

0 Upvotes
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HubSpot Employee

Hi Efi,

 

I've attached a screenshot of where it shows up for myself:

 

submission url.JPG

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Occasional Contributor

I'm sorry but I can't find the feedback submission tokens.

when in the survey automation tab, I only have ticket tokens. where are you creating this workflow?

0 Upvotes